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Academy Ford

Laurel, MD

4.8
382 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 382 reviews

April 28, 2025

They always strive to do their best for the customer each and every time service is needed. More

by Joysonnier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Apr 28, 2025 -

Academy Ford responded

We are thrilled to see your positive review! The Academy Ford Sales team looks forward to your next visit with us. Take care!

April 28, 2025

Professional, friendly and very accommodating. I had purchased a car previously from Academy Ford and the experience was pretty much the same, they wanted to make the sale and they were upfront wi More

by eliminator
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irv, Malcolm and Yennifer
Apr 28, 2025 -

Academy Ford responded

Thank you for sharing your experience with us! We're delighted to hear that Yennifer and the Academy Ford Sales team provided a professional and accommodating service. We appreciate your continued trust in us, and we look forward to assisting you again in the future!

April 26, 2025

Always friendly and kind customer service. All employees work at making sire the customer is satisfied. More

by Corini167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick, Amar, and cashier today.
Apr 29, 2025 -

Academy Ford responded

Thank you for the kind words! We're delighted to hear that our team at Academy Ford Sales consistently provides friendly and attentive service. We appreciate your support and look forward to serving you again in the future!

April 23, 2025

I am always very pleased with the whole team at Academy and this service visit was no exception! More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Woods, Derrick Watson and Daniel
Apr 24, 2025 -

Academy Ford responded

We couldn't ask for a better review of Academy Ford Sales. Thanks so much!

April 16, 2025

The sales agent was very polite and understanding. He knew exactly what he was doing and I’ll say he was fantastic More

by Wonder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Apr 17, 2025 -

Academy Ford responded

We're delighted to hear that our sales agent provided a fantastic experience at Academy Ford Sales. Thank you for sharing your positive feedback!

April 14, 2025

Walk in service was great in and out on time great customer service. I appreciate the service rep keeping me informed while I wait. More

by Fatboy2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Apr 14, 2025 -

Academy Ford responded

We're delighted to hear that our walk-in service met your expectations at Academy Ford Sales! Keeping you informed and providing timely service is what we strive for. Thanks for sharing your experience with us!

April 10, 2025

Always an enjoyable experience when we visit the dealership. Our concerns are addressed the first time. More

by stacypomeroy612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 10, 2025 -

Academy Ford responded

It's fantastic to hear that your visits to Academy Ford Sales have been consistently enjoyable and efficient, Stacy. We appreciate your trust in us, and we're always here to address any concerns you may have!

April 09, 2025

Andy did a great job explaining the needed repairs. Thank you very much. Ford Ford More

by MY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Apr 09, 2025 -

Academy Ford responded

Thank you for reviewing Andy and Academy Ford Sales! It was so kind of you to share your experience!

April 09, 2025

The staff were very attentive, friendly, ready to help you and to answer any questions. Location very convenient and really appreciate the ride back home provided by them. Really happy with the service. More

by elisamata13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 10, 2025 -

Academy Ford responded

Elisa, we're delighted to hear that our team at Academy Ford Sales provided attentive and friendly service. It's great to know you found the location convenient and appreciated the ride back home. Thank you for sharing your experience!

April 07, 2025

I been a Customer for over 25 yrs. Upon arrival I checked my vehicle in for service. I wasn't informed of the price of routine maintenance. which Ive been getting for the last 9 year More

by DeVore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Desk
Apr 08, 2025 -

Academy Ford responded

Dear Mr. Devore, Thank you for reaching out and sharing your feedback. We deeply value your 25 years of loyalty, and we sincerely apologize for the confusion and frustration you've experienced during your recent service visit. We understand how important transparency is, especially when it comes to pricing, and we regret that we didn’t clearly communicate the changes to our service offerings and pricing. We strive to ensure that all customers are fully informed of the services and costs before proceeding, and we fell short in this instance. Your feedback about the lack of communication regarding "The Works" package is invaluable to us, and we are taking it seriously to improve our customer experience moving forward. Please allow us to make this right. We would be happy to look into your specific situation and discuss options to ensure you're satisfied with the service. Feel free to contact me directly at 240-790-8600, or we can reach out to you at your convenience to resolve this matter. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust. Best regards, Danny Sejour Guest Experience Manager Academy Ford dsejour@academyfordsales.com

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