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Academy Ford

Overview Reviews (427)

Academy Ford

Name: Academy Ford
Address: 13401 Baltimore Ave., Laurel, MD, 20707, US
Telephone: (301) 419-2700
Rating: 4.8

4.8

427 Reviews

13401 Baltimore Ave., Laurel, Maryland 20707

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Sales: (301) 419-2700

Service: (301) 419-2700

Parts: (301) 419-2700

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Academy Ford

Laurel, MD

Overview

Reviews

4.8

427 Reviews

Call Dealership (301) 419-2700

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13401 Baltimore Ave.

Laurel, MD

20707

Directions

4.8

427 Reviews

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View 3 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 3 Awards

Overview Reviews (427)

Contact Academy Ford

Sales: (301) 419-2700

Service: (301) 419-2700

Parts: (301) 419-2700

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car service customer service repair recommend dealer buying experience friendly staff service department professional

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Showing 427 reviews

September 25, 2025

SALES VISIT - NEW

From the moment I came in I was treated like I was the only person there everyone was so nice and happy and worked with me answer all my questions it was a great day for me only person there everyone was so nice and happy and worked with me answer all my questions it was a great day for me More

by Dave.briere

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Jenifer

Sep 26, 2025 -

Academy Ford responded

Dave, we are thrilled to hear your feedback! Thank you for choosing Academy Ford Sales and for sharing your experience with our team.

September 24, 2025

SALES VISIT - NEW

Academy Ford Salesman, John, did a great job and made our test drive, car purchase, and trade in very easy. The entire team at Academy Ford was knowledgeable, helpful, and efficient in every step of the proc test drive, car purchase, and trade in very easy. The entire team at Academy Ford was knowledgeable, helpful, and efficient in every step of the process. More

by bowmanr

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

John Akintola

Sep 24, 2025 -

Academy Ford responded

Thank you for sharing your great feedback about John and the rest of our team! We hope to see you again at Academy Ford Sales. Enjoy your new ride!

September 16, 2025

SALES VISIT - NEW

Wonderful experience from start to finish-professional and friendly staff that truly care about the people they are dealing with-highly recommend! and friendly staff that truly care about the people they are dealing with-highly recommend! More

by dwcwkid

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Tom Woods, Colin Campbell,Jeff Scott

Sep 16, 2025 -

Academy Ford responded

We are thrilled to receive such a great review of our team! Thank you from all of us at Academy Ford Sales. We truly appreciate your business and your recommendation!

September 16, 2025

SERVICE VISIT

Derek was exceptional in every facet of service. From the start to finish. 5 stars From the start to finish. 5 stars More

by Brooksj44

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Derek Watson

Sep 17, 2025 -

Academy Ford responded

Thank you for taking the time to review Derek and Academy Ford Sales!

September 16, 2025

SERVICE VISIT

Always trust the professionals at Academy Ford for all my sales and services! They are very knowledgeable and treat you with respect. sales and services! They are very knowledgeable and treat you with respect. More

by Sandou

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Andy, Bryant

Sep 16, 2025 -

Academy Ford responded

Sandou, thank you for your confidence in our team! We appreciate your continued business and are always here to help at Academy Ford Sales!

August 28, 2025

SERVICE VISIT

Derrick is the man. Always courteous respectful, personable and knowledgeable. He is a great asset to your company! Always courteous respectful, personable and knowledgeable. He is a great asset to your company! More

by Service

Workmanship

Recommend Dealer

Yes

Employees Worked With

Derrick

Aug 29, 2025 -

Academy Ford responded

We couldn't agree more! Thank you for choosing Academy Ford Sales and highlighting Derrick's excellent work. See you next time!

August 28, 2025

SERVICE VISIT

On a very busy day. Academy Ford was able to squeeze my truck in for routine maintenance. Excellent work thanks again! Academy Ford was able to squeeze my truck in for routine maintenance. Excellent work thanks again! More

by Vital

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Alvin

Aug 29, 2025 -

Academy Ford responded

Vital, we are always here to help! Thank you for choosing Academy Ford Sales, we look forward to being here for you next time!

August 14, 2025

SERVICE VISIT

They have always been top notch every time. Repairs done quickly and correctly. Always done on time. Repairs done quickly and correctly. Always done on time. More

by ialexar

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Derick

Aug 15, 2025 -

Academy Ford responded

Thank you for stopping by to leave Academy Ford Sales a wonderful review!

August 06, 2025

SALES VISIT - NEW

The sales staff, irv and kenny were very helpful and low pressure allowing me to make and be comfortable with my decision pressure allowing me to make and be comfortable with my decision More

by Jmhudson34Jim

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Kenny and Irv

Aug 06, 2025 -

Academy Ford responded

Thank you for choosing Academy Ford Sales, and for sharing your kind words about Irv and Kenny! We're glad you felt comfortable with your decision. See you next time!

August 02, 2025

SERVICE VISIT

I visited Academy Ford in Laurel, Maryland, for warranty work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to con work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to contact me with an update, leaving me stranded as the shuttle service had ended by then. The staff tried to upsell me on windshield wipers, a radiator flush, and a brake fluid flush, despite me having completed these services within the last two weeks. They failed to address the "check charging system now" light that I brought up when dripping the car off. Additionally, one of my wrenches was taken and not returned until I called about it twice. The facility was decent, but the lack of communication, upselling, and failure to resolve the charging issue made this a frustrating experience. I’d hesitate to return because I am not sure that I can trust them. More

by rdmiller89

Workmanship

Service Time

Service Communication

Recommend Dealer

Employees Worked With

Andy

Academy Ford

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