Looking for a new car and having had a great experience purchasing one a few years ago, my family and I returned to Action Nissan.
When we arrived at the dealership it had just begun to rain. We walked and looked through the inventory of used cars and then new cars. As we walked to the dealership door, a salesman held the door open for us and asked if we needed anything. I told him that I was looking to get a Rouge S. He asked if we had spoken to anyone there at the dealership or online and we said no. The salesman walked us to his desk and said that he'd help us. He asked how much were we looking to spend, and we gave him a number. The salesman said that he'd see what he could do, while typing on his computer. He asked me what color would I like and I mentioned a few. He then said that he'd be back as he was going to bring a vehicle around for me to test drive. He came back and we got in the car and drove around while he answered some questions but didn't not seem to be very knowledgeable about this particular vehicle.
Once we got back to the dealership, the salesman asked for my license and asked if there was a trade in vehicle and I told him yes. We discussed mileage of the trade in and possibilities of incentives and how much of a down payment I'd like to make. I told him how much. We asked what incentives were available. He asked if there was a friend or family member that worked for Nissan as there could be a discount available there. I said that I knew some people that did and reached out to one. The salesman asked what we were looking to spend and we said gave him our range, again. I also told him that I wanted a different color vehicle instead. The salesman sighed. Looking about the desk area we assumed that we were working with Tim C, as he never actually introduced himself nor asked our names. Tim left and eventually came back and escorted us outside again to look at another vehicle in the new color.
He stayed close to the building door as he had mentioned a few times that it was cold and raining and he didn't like the weather. We looked around the vehicle and at various features. I figured that since I'd driven the other vehicle, that I didn't need to drive this one. We went back inside and I handed Tim the keys. Tim went to the sales office. When he came back he discussed the possibility of not using my trade as it might not be worth much and gave suggestions on what could be done with it instead. He left and went back to the sales office. Once he came back, I had already received the Nissan employee discount info. I asked Tim if he needed the info and he said that he would get it later. He then went back to the sales office. After coming back from the sales office, Tim placed some papers on the desk and began to explain what the numbers on them were. The numbers were 5 to 8 thousand more than we'd said we'd be willing to pay for the car, and said as much. Tim became upset. He explained that since he hadn't looked at our credit that these numbers were good, even the interest rate of 10%. He explained that people's credit ratings often weren't what they thought they were, and we said that our credit would be fine, and that the dealer invoice price listed was higher by 3 thousand than other dealers. Tim was quite bothered and began to be mean in action and tone. We told him that these numbers were not good at all, and I asked to see the paperwork that where these numbers came from. Tim got very upset and began to berate us. He stormed off and came back with someone from the sales office. Tim introduced the man as Jason. Tim stood while looking mad. Jason seemed bothered and on edge as he sat down and shook our hands. He then began to explain the same numbers in a condescending tone. Eventually Tim became belligerent and Jason got mad and said that this is done. As we were leaving, another man across the room from us was standing and began to yell, "They obviously don't want to buy a car!"