Acura Carland

My Second Time Around I had driven an Acura RL, purchased through Nick Despotopoulos, for over seven years before trading it in for a MB E-class elsewhere. Within a year, I had driven an Acura RL, purchased through Nick Despotopoulos, for over seven years before trading it in for a MB E-class elsewhere. Within a year, I knew I missed my Acura and came back to find Nick was still here. What a great surprise! I came back to this dealer because the experience and service were so good the first time around and they reinforced that opinion this time. Nick is so amazingly knowledgeable and customer oriented, he makes the whole experience a very positive one. We knew we wanted a Certified Pre-Owned RDX and found what we thought was the right vehicle for us. We left the vehicle with them to do final prep for purchase completion the following day. When I spoke to Nick the next morning to confirm a few details, he mentioned he'd found they had another RDX that was being shown while we'd been there the day before that he thought I might want to see. So, even though he KNEW he already had the sale, he wanted to ensure I had what I really wanted and his instincts were right on. He brought the second RDX to my home so I could make a confident decision and we went with option 2 (that had my preferred interior color). I got a very fair trade-in value for my MB and am very happily getting back to Acura. The Sales experience has been great and I'm fully looking forward to getting back to the service experience that I already know is second to none! More

Great first new car buying experience The customer service I received at Acura Carland from Marcus was awesome. When I first started looking at new cars, I came in looking at the SUVs and The customer service I received at Acura Carland from Marcus was awesome. When I first started looking at new cars, I came in looking at the SUVs and he walked through every last detail of the vehicle and was extremely knowledgeable. I started looking around at other dealerships and for different types of vehicles but at the end of the day when I decided what car I wanted (now the sedan vs the SUV) I came back to Acura Carland to Marcus because I knew he would provide the best service. He walked me through the new vehicle I was interested in and was very friendly and honest with me. He truly made my first new car purchase a great experience and I would buy another car from him . More

Purchase I just want to firstly comment on the salesman, Nick Despotopoulos. When I arrived to see a car that was advertised, Nick showed me the car and then I just want to firstly comment on the salesman, Nick Despotopoulos. When I arrived to see a car that was advertised, Nick showed me the car and then noticed that I was having a problem making a decision. We then regrouped and he showed me exactly the car I wanted. Nick stayed until 10:30 to get me out (as I did not arrive until 7:15). Most importantly, Nick treated me like a Queen! He was so very nice, knowledgeable and patient. He even came to my home after work and programmed my garage remote as I was unable to do so - NOW that is one AWESOME salesman. I would highly recommend him to anyone wanting to buy a car. He knows what he is doing and he explains everything without any pressure. I guess I will have to buy an Acura again when I want another car in order to get Nick to sell it to me. :) More

Acura Dealer Experience The customer service we received from Eldin exceeded our expectations. He was very knowledgeable, friendly and straight forward. I would recommend thi The customer service we received from Eldin exceeded our expectations. He was very knowledgeable, friendly and straight forward. I would recommend this dealership to friends and family without hesitation. More

Good overall experience I'll preface this by saying, I shopped thoroughly for this car before making my purchase. I probably stopped at 15 dealerships before actually making I'll preface this by saying, I shopped thoroughly for this car before making my purchase. I probably stopped at 15 dealerships before actually making a decision. After seeing the patterns, and how the honest salesmen/managers treat you compared to the bogus ones, it was refreshing to end up at Acura Carland for my purchase. I drove from Tallahassee, FL due to their reviews, competitive prices, and the carfax's were excellent for the two cars I was interested in. Riley was very helpful and showed me the cars. One of which, was exactly what I wanted. I'm a very detail oriented person, cheap, and I've been in sales for a long time, so I enjoy being a bit difficult on large purchases haha. But Riley handled everything with professionalism and a sincere smile. Very honest and down to earth, at no point did I get a sham wow vibe from him. I'd recommend him and the dealership to anyone. More

First purchase from Carland, but will not be the last. Professional, knowledgeable, friendly and helpful provide a brief description of Mark's approach and demeanor to the process of purchasing a vehicle. Professional, knowledgeable, friendly and helpful provide a brief description of Mark's approach and demeanor to the process of purchasing a vehicle. This was more of a collaborative effort versus a hard sell approach. Mark listened patiently to our expectations, asked questions to verify specific needs/usage and then provided several vehicle options for our review; along with key attributes of each vehicle. We are pleased with the process and the vehicle that we purchased. Carland, and Mark, will be our first choice for our next purchase. More

Nick is a Pleasure to work with We have now purchased 4 vehicles at this dealership and Nick has assisted on 3 of them. He consistently goes out of his way to try to get the custome We have now purchased 4 vehicles at this dealership and Nick has assisted on 3 of them. He consistently goes out of his way to try to get the customer what they want. His knowledge and passion for his job is evident in his presentation of the vehicles. Even after the sale, Nick is always willing to help with anything while at the dealership for a service visit. We hope to continue to do business here and especially with Nick. More

Buyer Beware!!!! Worst experience buying a car ever. The promised me a refund sent over night. It has been 2 weeks and they ignore my emails. Finally I escalated to Worst experience buying a car ever. The promised me a refund sent over night. It has been 2 weeks and they ignore my emails. Finally I escalated to a manager. It remains to be seen whether I receive it or not. I bought a used car with the them that had only 6k miles on it. I asked many times if there was any damage. They assured me it was immaculate. No issues whatsoever. Soon as I got it home I took it to get serviced to maintain the warranty (it was a Porsche). The service department at my local Porsche immediately sent me pictures of serious damage to the under body. It is a bright red vehicle and it would have been impossible to miss. When mentioning the damage to the manager, he just said they will work on their customer service since there is no way I could prove it.... Next, they were suppose to pick me up at the airport. After repeatedly asking for confirmation on pickup time days before they show up an hour and a half late. It just happens we arrived at the dealership at exactly the time they opened up. Convenient. Instead of ignoring me, they could have simply let me know when it was open and I could have re-arranged my schedule. All in all, they are untrustworthy and deceitful. I recommend trying any other dealership before this one. Even if you save a little with them, it will cost you more in the long term. As a side note, most of these issues could have been addressed by simple communication. An email or an some sort of status update would have done wonders for 2 of the issues. The damage and lying are serious however are serious issues that should make anyone stay far far away from them. More

Pleasant and unpressured Our sales guy was friendly, accommodating and low pressure, thus we found the whole experience not at all stressful, but pleasant. Our only negative Our sales guy was friendly, accommodating and low pressure, thus we found the whole experience not at all stressful, but pleasant. Our only negative comment was the fact that the sales guy kept going back to his manager to consult with when the negotiation began, however we understand that's the way it's done. Again, overall, we were pleased with the low-key approach. More

Nick is the man I recently bought a used 1996 Acura RL from Nick. I've had some bad experiences with car dealerships in the past but my experience with Nick was quite I recently bought a used 1996 Acura RL from Nick. I've had some bad experiences with car dealerships in the past but my experience with Nick was quite the opposite. He was very professional and helpful with me and what I was looking for in a used car. Nick listened to my needs and provided me with excellent customer service. He wasn't pushy and was very knowledgeable. He also went the extra mile and completely detailed the car before I purchased the vehicle. I would definitely recommend Nick to anyone looking to buy a new or used Acura. Thank you Nick for a very pleasant buying experience. More