Acura Carland

First purchase from Carland, but will not be the last. Professional, knowledgeable, friendly and helpful provide a brief description of Mark's approach and demeanor to the process of purchasing a vehicle. Professional, knowledgeable, friendly and helpful provide a brief description of Mark's approach and demeanor to the process of purchasing a vehicle. This was more of a collaborative effort versus a hard sell approach. Mark listened patiently to our expectations, asked questions to verify specific needs/usage and then provided several vehicle options for our review; along with key attributes of each vehicle. We are pleased with the process and the vehicle that we purchased. Carland, and Mark, will be our first choice for our next purchase. More

Nick is a Pleasure to work with We have now purchased 4 vehicles at this dealership and Nick has assisted on 3 of them. He consistently goes out of his way to try to get the custome We have now purchased 4 vehicles at this dealership and Nick has assisted on 3 of them. He consistently goes out of his way to try to get the customer what they want. His knowledge and passion for his job is evident in his presentation of the vehicles. Even after the sale, Nick is always willing to help with anything while at the dealership for a service visit. We hope to continue to do business here and especially with Nick. More

Buyer Beware!!!! Worst experience buying a car ever. The promised me a refund sent over night. It has been 2 weeks and they ignore my emails. Finally I escalated to Worst experience buying a car ever. The promised me a refund sent over night. It has been 2 weeks and they ignore my emails. Finally I escalated to a manager. It remains to be seen whether I receive it or not. I bought a used car with the them that had only 6k miles on it. I asked many times if there was any damage. They assured me it was immaculate. No issues whatsoever. Soon as I got it home I took it to get serviced to maintain the warranty (it was a Porsche). The service department at my local Porsche immediately sent me pictures of serious damage to the under body. It is a bright red vehicle and it would have been impossible to miss. When mentioning the damage to the manager, he just said they will work on their customer service since there is no way I could prove it.... Next, they were suppose to pick me up at the airport. After repeatedly asking for confirmation on pickup time days before they show up an hour and a half late. It just happens we arrived at the dealership at exactly the time they opened up. Convenient. Instead of ignoring me, they could have simply let me know when it was open and I could have re-arranged my schedule. All in all, they are untrustworthy and deceitful. I recommend trying any other dealership before this one. Even if you save a little with them, it will cost you more in the long term. As a side note, most of these issues could have been addressed by simple communication. An email or an some sort of status update would have done wonders for 2 of the issues. The damage and lying are serious however are serious issues that should make anyone stay far far away from them. More

Pleasant and unpressured Our sales guy was friendly, accommodating and low pressure, thus we found the whole experience not at all stressful, but pleasant. Our only negative Our sales guy was friendly, accommodating and low pressure, thus we found the whole experience not at all stressful, but pleasant. Our only negative comment was the fact that the sales guy kept going back to his manager to consult with when the negotiation began, however we understand that's the way it's done. Again, overall, we were pleased with the low-key approach. More

Nick is the man I recently bought a used 1996 Acura RL from Nick. I've had some bad experiences with car dealerships in the past but my experience with Nick was quite I recently bought a used 1996 Acura RL from Nick. I've had some bad experiences with car dealerships in the past but my experience with Nick was quite the opposite. He was very professional and helpful with me and what I was looking for in a used car. Nick listened to my needs and provided me with excellent customer service. He wasn't pushy and was very knowledgeable. He also went the extra mile and completely detailed the car before I purchased the vehicle. I would definitely recommend Nick to anyone looking to buy a new or used Acura. Thank you Nick for a very pleasant buying experience. More

Another Great Experience! We recently made our third purchase from Acura Carland with the help of our sales person, Nick Despotopoulos. We always receive excellent customer se We recently made our third purchase from Acura Carland with the help of our sales person, Nick Despotopoulos. We always receive excellent customer service and leave with a great deal. Nick is a wonderful low-pressure sales person and knows everything about the Acura brand. Great experience & very happy customers. More

Great Experience! We really enjoyed our dealings with the staff at Acura Carland; they were very helpful and understanding during the process of purchasing a brand new We really enjoyed our dealings with the staff at Acura Carland; they were very helpful and understanding during the process of purchasing a brand new Acura MDX. We also love that we get a Life Time Warranty on our new MDX! We will definitely recommend our friends to our friends at Acura Carland. Thanks to Mark Lieberman and Jeff (GSM); we are very happy customers. More

Enjoyable Experience We left Acura Carland excited to have bought a new car. No hard sales, no tricks, double talk and no stress.. They are as proud of their cars as we ar We left Acura Carland excited to have bought a new car. No hard sales, no tricks, double talk and no stress.. They are as proud of their cars as we are of our new MDX. Bill Scurry was very knowlegeable and personable. We very happy customers. More

Knowledgable staff, friendly and helpful My husband and I had to trade in our less than 2 year old Lexus IS250 for a larger vehicle to accommodate our new twins. We came in intending to buy My husband and I had to trade in our less than 2 year old Lexus IS250 for a larger vehicle to accommodate our new twins. We came in intending to buy used and worked with Charles Washington and ended up buying new. Charles was very helpful and patience. He was honest and if he didn't know the answer, he specifically admitted it and then went to find out the answer. Many other car salesmen would just agree and try to appease the customer. Finally when we purchased the car, the finance office was taking FOREVER to process us. Acura Carland brought in Ed Ackerman, the assistant sales manager to help us get out quicker. They took us into a side office to fill out the paperwork and get all the payment paperwork settled up. Overall we are very happy with the experience and the car. More

Great Experience! We had the best experience at Acura Carland, from the moment we made our first online inquiry to the time that we drove off the lot in our new MDX! El We had the best experience at Acura Carland, from the moment we made our first online inquiry to the time that we drove off the lot in our new MDX! Eldin made us very comfortable and didn't pressure us at any time. He was extremely knowledgeable about the vehicle. Thank you for the attention to customer service and the avoidance of the usual high pressure tactics that customarily come with purchasing a vehicle. More