My initial feelings were positive during the test drive phase until we actually started dealing for the particular car. The salesman brought me a "best price," which was higher than I was willing to pay. Because we had spent some time together and had developed a rapport (as good salesmen will), he was able to get me to reveal to him my "last best price" with the promise that if they couldn't say yes, we'd shake hands and part on friendly terms-no further pressure. After a significant wait, the used car sales manager appeared . . . very smooth and polished and charming and managed to get me to raise my offer (bid against myself) $270 (which was accepted-subject to my mechanic inspecting the vehicle (a Honda, so not a Certified Pre Owned). This was the point where the wheels started coming off the deal. I was willing to sign the papers, subject to the inspection but the used car salesman was not. Since it was after 5 p.m. Friday, the mechanic could not see the car until Monday. The used car sales manager started using the "we have to keep trying to sell the car over the weekend and it could well be gone by Monday" tactic (even though the vehicle had been there a month already. When that didn't work, he said I could look at their inspection report done by their in-house mechanics. I agreed. He was gone a long time before coming back with a multipage report. On the first page were two items the mechanics said needed to be addressed but he (as used car manager) overruled the mechanic and the work had not been done. While this was very significant to me, it was not a deal killer and I was willing to accept those things if there was nothing else. The car was taken to my mechanic on Monday to be inspected at my expense. After the inspection, my mechanic noted with some chagrin that in addition to anything else, the fluids were all in need of being topped off and the windshield wipers needed to be replaced. I got hold of my salesperson and asked if he wouldn't get the fluids topped off and the wipers replaced while I got the cashiers check for the all cash purchase and signed the papers. Sounding a little embarrassed, he said he could not get that done and would have to get the approval of the used car sales manager and call me back. We are talking less than $20 of fluid and windshield wipers for a car the used car manager claimed had been fully reconditioned until his own mechanic's report showed that wasn't true. Fifteen minutes later the used car sales manager called back and cancelled the deal, ranting that he would not authorize topping the fluids and replacing the wipers because, he said, it would wipe out any profit and they wouldn't even be able to pay the salesman any commission. What BS. I was paying $24,000 cash for a 3 year old used car. After thinking about it, I realized this person must have calculated that since he had persuaded me to go beyond my "last best offer" before, it was just a challenge to see if he could do it again. My question: why would an honorable dealership do a deal that made them feel they had to go out of their way to make the customer feel short changed? At the end of the day, the attitude a customer leaves with is either the dealership's best or their worst advertising. I've lived in Reno for over 50 years and have been telling everyone I know how poorly treated I was by Acura of Reno. Because of $270 + a pair of windshield wipers and some top-off fluids, Acura of Reno changed me from a completely satisfied purchase who would sing the dealership's praises to 50 years worth of friends and acquaintances to a completely disillusioned and disappointed non-buyer who is telling anyone who will listen what a bum deal Acura of Reno is.