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Key Acura of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
243 Reviews
At Key Acura of Reno, your satisfaction is our top priority. We're committed to helping you find the right vehicle at the right price—without pressure, hassle, or confusion. Our transparent sales process is designed with your comfort in mind, providing clear, honest information every step of the way. From the moment you walk in, you'll experience exceptional service, competitive pricing, and a team that truly listens. Visit us today and see how easy car buying can be—experience the Key difference!
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11550 S Virginia St

Reno, NV

89511

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Showing 243 reviews

August 25, 2026

Very disappointed with the level of service in the service department. Went in for routine oil change and the experience was poor and they didn’t do all the included services. Normally not a problem More

by Steveschoenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who he was but was my first time seeing him there
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Aug 29, 2026 -

Key Acura of Reno responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 22, 2026

Tom Sullivan. and Kit were awesome. They were d xx o helpful made buying a new car easy and fun More

by Kathy Stewart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kitt Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smartt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2026 -

Key Acura of Reno responded

Thank you for the five-star rating and sharing your experience. We’re glad Kitt helped make purchasing your new Acura RDX feel straightforward and enjoyable. Experience the Key Difference

July 12, 2026

The service was spectacular and the wash was xcellent . All the staff was great also the sales show room was beautiful More

by RDEMARZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Dillard
Print
Jul 12, 2026 -

Key Acura of Reno responded

We appreciate your praise for our service and wash on your Toyota Highlander, as well as your kind words about our showroom. Ethan and the rest of our team are thrilled to hear everything met your expectations. We look forward to helping you again soon. Experience the Key Difference

July 11, 2026

Poor customer service in all areas still waiting for gap refund since mar/april. Also been requesting a replacement of the driver side safety belt still waiting for gap I have reached out many times More

by queeneeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Dillard, Brian Robinson
Print
Jul 15, 2026 -

Key Acura of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 08, 2026

very nice people, very accommodating , treat me well like a family. keep up the good work! More

by pete.sapicoiii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kitt Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley McNeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smartt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 08, 2026 -

Key Acura of Reno responded

It’s wonderful to hear our team treated you like part of the family. We’re glad your Subaru Ascent purchase was smooth and accommodating. We look forward to serving you again. Experience the Key Difference

Jul 08, 2026 -

pete.sapicoiii responded

Not a problem. Would share my experience with you guys with my friends and family...

July 07, 2026

Very impressed with Ethan in his knowledge and professionalism Very friendly and helpful it is a pleasure every time I’ve gon in More

by jerrymckim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smartt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Dillard
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Jul 08, 2026 -

Key Acura of Reno responded

Thank you, Jerry! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Key Acura of Reno. Experience the Key Difference

July 06, 2026

It's easy to make an appointment for service, and they always do a good job on the work I request. More

by Nevada Gal
Recommend Dealer
Yes
Employees Worked With
Jayson, Brian Robinson
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Jul 06, 2026 -

Key Acura of Reno responded

We’re glad that booking service was hassle free and that the work on your Acura MDX met your needs. Please reach out any time you need additional assistance. Experience the Key Difference

July 02, 2026

Tyler was amazing and he is the reason we decided to purchase a vehicle from here! He was very helpful and great to work with! More

by Katlinanders06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 02, 2026 -

Key Acura of Reno responded

Congratulations on your used Toyota 4Runner and thank you for the kind feedback! We’re thrilled that Tyler’s helpful guidance and friendly approach made your experience so positive. Experience the Key Difference

June 27, 2026

They are great to work with. And care about their customers concerns. Highly recommend them. More

by Patticlarke09
Recommend Dealer
Yes
Employees Worked With
Cody Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Zimmerman
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Jun 27, 2026 -

Key Acura of Reno responded

Thank you for recommending us. We’re glad Cody and the team took care of your Toyota and addressed your concerns. We look forward to assisting you again. Experience the Key Difference

June 25, 2026

Great attention to putting a deal together. Went above and beyond! The help with my purchase was five star More

by NOELBIZMENTOR71
Recommend Dealer
Yes
Employees Worked With
Jason/Derrick
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Jun 25, 2026 -

Key Acura of Reno responded

Thank you for highlighting our dedication to crafting the right deal for your Nissan. We’re pleased our team could exceed expectations and deliver a five star experience. Please let us know if there’s anything we can do in the future. Experience the Key Difference

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