Acura Turnersville

Exceptional Experience I walked into this "super" dealership with an extensive list of used cars that I wanted to take a look at across the multiple Penske "of Turnersville" I walked into this "super" dealership with an extensive list of used cars that I wanted to take a look at across the multiple Penske "of Turnersville" dealerships. The fact that I started on the Acura lot was a coincidence, but I couldn't be happier that I did. Jay Rubino met my son and I as we were hunting for a specific car. He was happy to find the specific one I was looking for on that lot, and brought me a clip-board so I could list all of the others. Jay proceeded to drive me across the different dealerships, finding each and every car on my list. At every stop he gave me all of the time I needed to sit in the cars, "inspect" them, and get a feel. Jay never hovered, never interjected -he let me think and do what I needed to do. I don't know if you've ever had a chance to car-shop this way but I have to tell you, it's a pleasure. As we spoke throughout the tour, Jay ended up obtaining a strong sense of my taste and what I was looking for and really helped guide me in my selection process (though he never steered me away from any of my pre-determined selections). Jay is a complete professional - he didn't once ask what my budget range was (despite 45-50 minutes of hunting and test driving cars) and he didn't ask if I had a trade until it was time to begin negotiations. I found my new vehicle and the negotiation was practical, straight-forward, and quick. I never had to deal with anyone but Jay (so no rotating cast of characters) and I never felt rushed. The particular vehicle I purchased was an "As Is" model. I noticed two minor "defects" (neither required parts) on the once-over and I was promised a "We Owe" to do the work. Ten minutes later the manager, Balal, came over and told me he had a free tech and started the work immediately. It was late in the day and the deal was done, all papers signed - but the car was still on the rack. This didn't concern me (I was told it was a four hour job), but I noticed the dealership closing around us. Balal and Jay offered me a car so they could finish the work Monday, and even offered to bring the car to me so I wouldn't have to make a trip back. This disappointed me - who wants to go through all of the work of researching, test driving, and selecting a used car and then have to drive some other car home? I didn't complain but I think both Jay and Balal sensed my annoyance. They spoke with the mechanic who explained that he wasn't going to stop working, it's not the kind of job you leave and come back to. With that understanding, Jay offered to stay late so we could take possession of the car that day. A good hour after closing, the car was finished, Jay waited with us the entire time. I know it's a big deal to get stuck at work late on Saturday, I've been there many times. I never once sensed any irritation or annoyance from the staff at Acura Turnersville - they were all total pros. If you're in the market for an Acura, make an appointment with Jay, you will not be disappointed, but even if you aren't in the Acura market, check their lot - working with this team is well worth the effort/experience and I plan to do it again. More

Exceptional My experience with Bob Toll was one of professionalism with a human touch. Bob understood my situation and my price point, he listened to my concerns My experience with Bob Toll was one of professionalism with a human touch. Bob understood my situation and my price point, he listened to my concerns and understood my circumstances. He put my daughter and myself at ease during a difficult time. He assisted us while turning in one lease and transitioning us to another. Bob is confident, knows his product is friendly and has extended himself to make our overall experience with your dealership a positive one. More

2015 MDX Lease experience Mike and Andrew did a great job in negotiating my lease. It was quick and to the point without the usual 'day lost at the dealership'. I got the dea Mike and Andrew did a great job in negotiating my lease. It was quick and to the point without the usual 'day lost at the dealership'. I got the deal I wanted. Taking delivery was quick and easy with a full overview of the new car features. More

Acura Turnersville - 2011 Acura TSX (CPO) Thanks to Mike Thiel at Acura of Turnersville, my car buying experience was great. No pushy sales tactics and extremely friendly customer service fro Thanks to Mike Thiel at Acura of Turnersville, my car buying experience was great. No pushy sales tactics and extremely friendly customer service from both Mike and Tim Boylan. While I had help from a family member in negotiating a deal for my car, Mike was very accommodating and worked with me in getting a great deal for both my car and my trade in. I would strongly suggest asking for Mike Thiel by name if you are interested in an Acura or any vehicle on their lot. More

Great experience and service… consistently! We just purchased our 5th car from this dealership and the experience is always top notch. From our sales person, Bob Toll, to the service department We just purchased our 5th car from this dealership and the experience is always top notch. From our sales person, Bob Toll, to the service department; everyone treats you like you're the only and most important customer they have. A top notch team that I would highly recommend!! More

Acura MDX I have bought 5 Acura's from this dealership over the years. I keep going back because of the service and staff. Andrew has always worked with me on t I have bought 5 Acura's from this dealership over the years. I keep going back because of the service and staff. Andrew has always worked with me on the price for all 5 of my purchases. It's nice to deal with the same person and feel comfortable that they know what your needs are even before you say it. Jay has been my sales consultant in the last two purchases and this round I had the pleasure of meeting Lenny. Jay is a gem when talking about the updates to various Acura models and always remembers my birthday. It's nice to get his birthday emails. These guys truly work like a team and make me feel like family. They are efficient and respectful of my time especially when it comes to getting the paperwork done. Thanks again for your help over the years! More

These guys really set the bar for the car buying experience Bottom line pricing. True professionals in their field and an experience that matches the quality of the vehicles. They were even willing to let my Bottom line pricing. True professionals in their field and an experience that matches the quality of the vehicles. They were even willing to let my a wife and I take home the vehicle for a week before even talking numbers! If you are even debating on the idea of purchasing/leasing a new vehicle, go to Acura of Turnersville. Not an ounce of pressure. Thank you Mike, Tim and Balal More

Efficient and Friendly I decided to look for a new vehicle as the previous one were coming to the end of its time. I stop in at Acura Turnersville met Michael Thiel who I ex I decided to look for a new vehicle as the previous one were coming to the end of its time. I stop in at Acura Turnersville met Michael Thiel who I explained my scenario in terms of moving from old to new. He was very friendly, at first I was worried I'll get the whole sale pitch of I had to buy a car with them. But no, he talk to me as if we were friends gave some good advice. Which lead to the purchase of my Infiniti FX35. Thanks Mike. More

Exceptional!!! A great experience w/ Mike Thiel! Did not expect the courtesy, quality, time and friendliness this salesman gave me! No hassles, straight, forward, A great experience w/ Mike Thiel! Did not expect the courtesy, quality, time and friendliness this salesman gave me! No hassles, straight, forward, and pulled no punches! Helpful i decision making, NO PRESSURE, and easy to talk with! Can't go wrong with Mike! More

Great Service.....Great Deal Mike Thiel was very knowledgeable about the car and provided excellent customer service. I had a great experience and believe I received a great deal Mike Thiel was very knowledgeable about the car and provided excellent customer service. I had a great experience and believe I received a great deal. I was impressed with the entire experience. More