I wish I can say good things about this dealership.
We arrived at this dealership the weekend before July 4. They were already advertising July 4 holiday offers. We were in the market to purchase a 2019 FWD RDX Tech Package.
Another dealership quoted me a discount price for a 2019 FWD RDX Tech Package, which was about 12% of the MSRP value. I consulted with Acura of Alhambra's staff via telephone a day or two before, specifically their Product Specialist, Ivan Contreras, to see if they would beat the price the other dealership offered.
During my conversations with Ivan over the phone, I was unambiguous and unequivocal that I was looking to purchase a vehicle with a certain down payment with the intention to finance the remaining balance. I further advised that we had financing through our bank, but would entertain financing through Acura Financial if any additional incentives made sense. Lastly, I told Ivan that we were absolutely buying a car this weekend, but that with work, the kid's ballet and karate, I did not have a lot of time to negotiate back and forth. I explicitly told Ivan, "I don't want to waste my time," and that if he can beat the quoted discount, I will drive over and buy from them.
Ivan asked me to forward the other dealership's quote to him for his and his manager's review to determine whether they can do a better deal.
Later that day, Ivan called me via phone and advised that his manager would match the price, and that he would offer a $50.00 discount just to incentive us to buy from Acura of Alhambra. Because I was at lunch during our telephone conversation, I asked that Ivan email me the details of their offer.
However, Ivan advised that he was not allowed to put anything in writing via email, which should have automatically been a red flag.
Nonetheless, I confirmed again verbally via telephone that we were looking for a purchase, not a lease. I scheduled an appointment to meet with Ivan the next day.
Upon arrival, Ivan was not available at our scheduled appointment. Another individual helped us. Once we started talking about the figures, they would not honor the approximate 12% discount off MSRP that Ivan had offered to me. They explained that the offer made to me was in contemplation of a lease price. This was despite me having been absolutely clear and unequivocal that we were only interested in a purchase of a vehicle and not a lease. They absolutely would not honor the price previously negotiated; their best price for purchase did not even come close; their offer was at about 9% off the MSRP.
Eventually, Ivan made himself available to explain his deceit. Ivan said that there was a "miscommunication" between the parties, explaining that he thought we were talking lease numbers. He was implying that I did not listen to him carefully enough during our telephone conversation.
At this point in time, it became entirely clear to me why he previously refused to memorialize our telephonic price negotiations in writing via email the day before. His intentions were to promise me a price to lure me to walk into the dealership, then renege on the price as negotiated as soon as I appear.
I want to note that the staff was nice and accommodating upon our arrival. However, they became extremely deceptive once the price was brought up.
We eventually purchased a brand new 2019 FWD RDX Tech Package later that night at another dealership. The dealership we purchased from not only matched the 12% off MSRP discount, they gave us an even better discount at approximately 13.5% off MSRP.
I compared some of the discounts from other dealers in Southern California for this model. In fact, Alhambra of Acura was offered one of the lowest discounts, even with a holiday event.
I noticed that the most competitive discounts were from Acura dealerships in Orange, Riverside, and San Bernardino. We ultimately purchased from a dealership in Riverside County.
I hope this cautionary review helps steer unwitting buyers from Alhambra's deceitful and predatory business dealings.