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Acura of Athens
Athens, GA
322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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322 Reviews of Acura of Athens
June 27, 2023
Called on a Wed. AM and could not get my dead car in till Mon. At 2:30PM. No loaners available. Never had this problem before. Told they were short staffed. We were a AM and could not get my dead car in till Mon. At 2:30PM. No loaners available. Never had this problem before. Told they were short staffed. We were all set to buy a MDX to add to our RDX but after this experience we shopped elsewhere. More
by BQBRILEY
Verified CustomerEmployees Worked With
Dee
Helpful June 26, 2023
Best experience I have ever had buying a car. Jorge is awesome! WE arrived at 6pm took a 20 minute test drive and walked out after completely all the paper work at 7:30pm, an Hour and a half....i Jorge is awesome! WE arrived at 6pm took a 20 minute test drive and walked out after completely all the paper work at 7:30pm, an Hour and a half....incredible! More
by blmcafee
Employees Worked With
Jorge Rodriguez
June 23, 2023
Extraordinary great service from service manager Joshua who fit us into an already very loaded schedule. Always found time to help with even little things. All this in the midst of remodeling/ renovating who fit us into an already very loaded schedule. Always found time to help with even little things. All this in the midst of remodeling/ renovating dealership More
by BRUCEMIDDENDORF
Employees Worked With
Joshua
June 23, 2023
I had an amazing experience! The entire staff were friendly and accommodating! Lamarr was my salesman and he did a phenomenal job explaining everything and making me comfortable The entire staff were friendly and accommodating! Lamarr was my salesman and he did a phenomenal job explaining everything and making me comfortable with the purchase! More
by brittmoody09
Employees Worked With
Lamarr Green
June 22, 2023
Buddy was very nice and respectful. It appears that Acura was quite busy. It took me many tries to get to the service department. But, when I was able to talk to him, he listened and It appears that Acura was quite busy. It took me many tries to get to the service department. But, when I was able to talk to him, he listened and was able to answer my concerns. More
by VJSMITHC
Employees Worked With
Elliot Haynes- great salesman
May 30, 2023
While I have heard nothing but great things of Acura of Athens when you purchase a new vehicle, I cannot say the same about purchasing a used car through them. I purchased a non-Acura car through them used Athens when you purchase a new vehicle, I cannot say the same about purchasing a used car through them. I purchased a non-Acura car through them used, for what I believed was a decent price, even though the car had the check engine light on for emissions. The salesman Billy was very good and was very upfront about the whole situation and got in writing for me that the dealership will honor to fix the issue for me, for no charge. Well, they tried replacing the gas cap, I picked it up, they put it on, issue persists. I called them back to let them know that the gas cap fix did not work and I was told to bring my car in for diagnostics while they try to identify which purge valve in my car went out so they could fix it. This was about when I started to notice Acura was now giving me the run-around. I took my car for diagnostics, and after having my car all day, they tell me they know which purge valve to replace and that it would take about 2-4 weeks for it to come in. I was told this around the beginning of March and I have YET to hear back. I have called the service department and their manager about this on at least 2 separate occasions, once about a month ago, where the service manager picked up the phone, I was asking him about my part that should’ve already came in, to which I was told that he would check with the parts department and get right back with me as soon as he could. He never called me back. Well, flash forward to a week ago. My car still has a code for a purge valve, has a new code for a busted brake booster sensor, the fuel door had to be broke open due to a busted actuator, and I believe I have a shifter sensor going bad as well due to a warning in the car, all after owning this car for exactly 4 months. I even call the service department again. I present to them a new issue that has came up with the car, and even after them stating when I purchased the car that their service department would take care of everything, they tell me that they will not touch the car and to take the car to the manufacturer’s dealership which is a hour away. Come to find out the service department did not even have the part that was supposedly ordered in their inventory. Fortunately, the dealership’s almost always predatory warranty they attempt to get everyone to sign up for is what’s saving me in this, as I have had to now take my car to a specialized mechanic for repairs. More
by mangojuulpodplug
Employees Worked With
Carlos, Billy
June 02, 2022
My 72 year old mother has been trying to get her MDX fixed by these people for the past 2 months without success. Each time she went into the service department, she was treated very rudely and made to fixed by these people for the past 2 months without success. Each time she went into the service department, she was treated very rudely and made to feel like she was a stupid old woman that should let her husband handle things like this instead of herself! Well, he would have normally been the one to do that but he passed away on March 1st of this year leaving her to now handle things she wouldn’t normally have done. After being turned away last week by one of the service advisors who emphatically told her what she was asking for was against their policy once again not listening to her and treating her like a feeble old dumb woman, she once again left without her MDX being fixed yet again. Once she told me what had happened, I immediately called the dealership and asked to speak with the General Manager. He was busy so I left him a detailed voicemail and asked for a return call. Seven hours later, still no return call so I decided to let everyone know of my moms experience by reviewing the dealership. I have friends that own auto dealerships so I know how important these reviews are to them. My review was very honest, factual and professional and was intended to be not only informative but to bring attention to the problems in the service department so they could be addressed and fixed! Not trying to be vindictive! A few hours after leaving the review, I received a call from the service manager, Wayne saying the service advisor was wrong and that they were sorry and would take care of my mom the following day. I was very relieved to hear that. The following morning, I received a lengthy voicemail from Wayne stating that since I left a less than 5 star review, my mom was not welcome at their dealership. Can you imagine if this was your elderly mother needing her car fixed and they refused because you didn’t give them 5 stars! Sounds pretty crooked to me so if my mom has an accident due to them refusing to fix her car, they will wish they never heard my name because I will own that dealership! As a matter of fact, I’ve already contacted the Consumer Protection Agency, the BBB, Acura of North America and my attorney. Being part of the “Good ole boys club” doesn’t fly in 2022! You can’t manipulate your customer service scores by only accepting customers that will give you a 5 star! That is not only wrong, it’s against the law. As a business owner, if I have an unhappy customer, I do whatever necessary to make sure I fix whatever is wrong to make that customer happy. Maybe you all should try that instead of acting like two year old, spoiled rotten brats who act like bullies when they don’t get their way! More
by michael73c
Employees Worked With
General Manager, Service Manager
