Acura of Auburn

The BEST car buying experience I've ever had!! I usually purchase a vehicle every 3 years, so I decided to try leasing. I had a a 2008 Acura MDX to trade in for the new 2016 model. I met Zach who e I usually purchase a vehicle every 3 years, so I decided to try leasing. I had a a 2008 Acura MDX to trade in for the new 2016 model. I met Zach who escorted me on a test drive. Very knowledgable in Acura vehicles and also very pleasant to talk with. I decided to go forward with the lease. However, we ran into a snag almost immediately. Turns out my trade in was in a major accident before I purchased it used. I was unaware of this (always pull those car reports!). So basically my car had negative equity and the payments for the lease were going to be more than I wanted to pay ... Never mind the down payment went up also. Disappointed, I was ready to call it a day, but without a word from me, Zach spoke with Nathan the manager and they gave me a great discount and a deal I couldn't turn down!! It was undeniable they wanted to do business with me and it showed! Not only that, they had the vehicle ready for me same day. They really worked hard for me that day! It really was the BEST experience I've ever had (and I've had plenty), and not just because they worked with me on price, but because they are just some of the most pleasant people I've dealt with in the car business. HIGHLY RECOMMEND!! More

Quick and Easy We are very happy with our new 2016 Acura RDX we bought here. The service was great. I appreciate the attention Don Heath paid to my questions. Could We are very happy with our new 2016 Acura RDX we bought here. The service was great. I appreciate the attention Don Heath paid to my questions. Could not be happier with quality and selection. Would recommend any time. More

Great experience Best car purchase ever. No hardsell at all. It started out just my husband and I stopping by to look at cars and with Rick greeting us and showing us Best car purchase ever. No hardsell at all. It started out just my husband and I stopping by to look at cars and with Rick greeting us and showing us around and having a casual conversation we decided to make a deal with only 15 minutes till closing and that's all it took with him, Don and Nate making it happen that night. When the car arrived and we came to pick it up, Heather had everything ready for us and the transaction couldn't go any smoother. They even surprised us with yet another incentive discount that had become available! Don spent a great deal of time going over the newest features and Rick made sure he was present for the delivery and stayed until we drove away. Everyone at Acura of auburn that we had the pleasure of talking to or dealing with was friendly, courteous and respectful. We were absolutely satisfied with everything. Thanks for the great car buying experience, we will be sure to be back! The Zoghbi's. More

Excellent customer service and care Acura of Auburn (and specifically Zach) made the purchase of my used Honda CRV extremely easy. I really appreciated that there was no hard sell and t Acura of Auburn (and specifically Zach) made the purchase of my used Honda CRV extremely easy. I really appreciated that there was no hard sell and that they went out of their way to ensure that the car I chose was in perfect condition before I took ownership. They worked hard to make the process painless and pleasant throughout and I won't hesitate to go back there for car services in the future - they have earned my trust! More

Great service!!! We started going to Acura to have my Nissan van serviced several years ago because I heard they had great everyday low prices an I started bringing al We started going to Acura to have my Nissan van serviced several years ago because I heard they had great everyday low prices an I started bringing all my family cars there every since because it's not only great prices but quality service from people who care about what they do I wouldn't take my cars anywhere else. More

Worth the Trip from Boston Saw a Pre owned Car online at dealership so I decided to take a ride from Boston to check it out. I was very nervous about purchasing a used car from Saw a Pre owned Car online at dealership so I decided to take a ride from Boston to check it out. I was very nervous about purchasing a used car from dealer an hour away. The minute I walked through the door, my fear was resolved. I met Zach, the sales person who was very polite and honest. I had several questions, concerns , he was very patient with me and got the answers I needed. We went on a test Drive, I knew I was going to buy the vehicle from them. i left a deposit, and had to return next day to pick up the car, Zach even picked me up! It doesnt end there, the finance woman, Heather was outstanding, wasting no time, honest, made me feel very comfortable. I cant say enough about buying a car here. Boston Car dealerships should take notice about this no pressure, honest, no games way to make a car buying experience a pleasurable one ! More

Service is excellent! Working with Joe, Jeff and John for the past years has been wonderful. To feel welcome and taken care of its almost like family. My 2007 Honda accord Working with Joe, Jeff and John for the past years has been wonderful. To feel welcome and taken care of its almost like family. My 2007 Honda accord is running like new thanks to the dedication of this service team. More

Bought a branch new 2006 Acura MDX from here. I paid almost 39K with 100K extended warranty. About 5 months ago, the thermal start got problem caused the car has overheated. Towed to the dealer and they almost 39K with 100K extended warranty. About 5 months ago, the thermal start got problem caused the car has overheated. Towed to the dealer and they told me that my car's extended warranty had already expired although it had only 82K by then.... So I spent total $6000 from my pocket to fix the car back and forth 3 times. Just about yesterday, someone called and told me that my car extended warranty has just expired and asking me to pay more money for more warranty... What the heck, the dealer ship told me that my car has expired 5 months ago and the insurance called me later after 5 months and it wasn't expired by then.... Over all, I figured out that the dealer was xxxxing lie to me and trying to charged me big chunk of money. I got to say their service is really bad and lack of experiences. Get far away from this dealer. Tran More

it was a great experience the customer service was absolutely fabulous i should have did it a long time ago,my sales rep was exceptional and very informative. absolutely fabulous i should have did it a long time ago,my sales rep was exceptional and very informative. More