Acura of Bay Shore

Carlton was most professional and thorough . My transaction was seamless and a very positive experience. Ian was terrific too. Thank you gentlemen...I love my Acura! transaction was seamless and a very positive experience. Ian was terrific too. Thank you gentlemen...I love my Acura! More

Purchased a 2012 Acura MDX and I really had a great experience here. The salesman Joe was extremely friendly and made me feel really at ease. It was defintely not a pressure filled environment like man experience here. The salesman Joe was extremely friendly and made me feel really at ease. It was defintely not a pressure filled environment like many other dealerships can be. The Finance manager Ian was also really friendly and was a pleasure to work with. More

From the sales side, working with Carlton is a pleasure. I serviced my 09 TL here without a problem and Nicole in service has always been friendly and courteous. Just purchased a 12 and expect to service t I serviced my 09 TL here without a problem and Nicole in service has always been friendly and courteous. Just purchased a 12 and expect to service the vehicle here. Pricing for service is inline with other dealerships (I.e. high), but they seem to fix the problem on the first visit. They may not be the lowest price dealer, but they are competitive. As long as you do your homework, you will pay a fair price. More

Worked with Joe over a couple weeks to get a car shipped down to my home in Alabama, he went above and beyond and got the car to me when I needed. I would recommend him to anyone that needs a new or used ca down to my home in Alabama, he went above and beyond and got the car to me when I needed. I would recommend him to anyone that needs a new or used car. More

Came in to buy a new RDX. Talked with Joe from sales and he was extremely friendly and professional. He worked out a very good deal and we will absolutley be back next time we need a new car. he was extremely friendly and professional. He worked out a very good deal and we will absolutley be back next time we need a new car. More

Amanda was amazing! It was a pleasure working with her. She is professional, informative and friendly! She was very pleasant to deal with and made my car shopping experience very easy. Thank you, Amanda! She is professional, informative and friendly! She was very pleasant to deal with and made my car shopping experience very easy. Thank you, Amanda! More

This place is a ripoff. Leased a car found out there was a special they never told me about. Had car serviced. Charged $70 to rotate tires but I marked them and they did not do the work. Stay away from thes a special they never told me about. Had car serviced. Charged $70 to rotate tires but I marked them and they did not do the work. Stay away from these guys, really bad news. More

His dealership is in the practice of making promises they do not keep. He does not return phone calls or follow up with dissatisfied customers. Every time I called I was told my problem was being addressed do not keep. He does not return phone calls or follow up with dissatisfied customers. Every time I called I was told my problem was being addressed. It has been 6 months and nothing has been done. More

They do not give loaners to customers they did not sell cars to. Mary is the absolute devil, she will smile right at you and tell you sorry i can not help you. My Ac was broken and it was raining so it was cars to. Mary is the absolute devil, she will smile right at you and tell you sorry i can not help you. My Ac was broken and it was raining so it was fogging up really badly ( btw this is a 2009 accura with only 46 k on it ). The service department did not have the right hose. Instead of offering a loaner or offering to keep the car on the lot till they fix it , they just did not want to deal with it. They didn't even want the car on their lot! I told her this is the ground of a lw suit , she looked at me, smiled and said good luck ! More

I had one interaction with this dealership. The below is my personal opinion of that experience. In my opinion, visitors here should pay no attention to reviews submitted by employees, because this deale my personal opinion of that experience. In my opinion, visitors here should pay no attention to reviews submitted by employees, because this dealership is to be avoided by all but the most savvy. The title, 'Used Car Salesman' has always carried a stigma in our culture, and like most stereotypes, has some basis in fact, but does not apply to all. In my opinion, Salesman Matt at Acura Bay Shore is a poster-boy for sustaining the poor reputation suffered by his more ethical colleagues. He will tell you anything to get you into the showroom, then change prices, terms, and delivery commitments when it comes time to finalize a deal. I spoke with him three times regarding an internet car, each time posing specific questions regarding condition, pricing, fees, financing, and delivery. Each time, Matt's responses were consistent and positive. After I made the drive to the dealership, things changed. The 'pristine' vehicle had several scratches to bare metal on both sides. Matt would not honor his verbal (phone) commitment to price, added a $450 "prep" fee he forgot to mention when asked three times prior, reneged on a financing deal he verbally committed to, and postponed delivery for an additional 3 days. I drove hours to make this deal. I had cash in hand ($17k) and credit card limits sufficient to cover the additional $13k when he reneged on the financing. Still prepared to make the deal, I walked out when the list of deceitfulness included the delivery date. He makes an excellent initial impression - direct and sincere. However, be very wary as you move to close the deal. Forgetfulness, absences of eye contact, unwillingness to address inconsistencies when presented, and cavalier responses ("It is what it is") when caught in a lie, these are the behaviors that define him, and sustain the unfortunate stereotype. In my opinion, there is no doubt that dealership management is aware of, and endorses his questionable practices. More