Acura of Bay Shore

Multi-point Vehicle Inspection, oil change and tire rotation I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have always requested her but have been luck to always get her. Before I retired a year ago, I was a Customer Service Representative/Manager for 30 years. This position, no matter who you are servicing and what you are selling is a very difficult position, because you have to work with various attitudes and personalities of the customers. No matter how bad of a day that I'm having, Ms. Santiago always brightens my day with her personality, smile and expertise. She is professional, knowledgeable, Identifies problem areas, if any, She puts to use her various Customer Service skills when servicing the customer, which puts the Customer completely at ease(my personal opinion) even when the news received may not be all that good. This is the indication of a truly great Customer Service Representative. In fact I would highly recommend her to train others in the Customer Service Field because of her expertise in her position here. This is one of the main reasons that I will continue to go to Bay Shore Acura, although I could go to a closer one near my home. Also, they work with you and not against you. Everyone there is so nice and respectful. This is my 2nd purchase from Acura, because from experience, I know that their vehicles are reliable. I love "ACURA OF BAYSHORE". They are the best and they have one of the best Customer Service Reps., Ms. Joanys Santiago, in the State of New York. More

great experience easy to deal with easy 9 rating First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first time. Tim Ried goes above and beyond Every dealership should have a Tim Reid More

Harassment I have leased a Honda Pilot from Atlantic , and for the last 14 months Bayshore Acura has sent me three to five mailing ads a day to bring it to them I have leased a Honda Pilot from Atlantic , and for the last 14 months Bayshore Acura has sent me three to five mailing ads a day to bring it to them and lease a new Acura. I have called and emailed to try to get Off the list and they still dont stop! It's a non stop barrage of advertisements for their vehicles. I will never buy an Acura ever because of this harassment ! BBB here I come ! More

Responsible, Reliable, Respectful Acura Dealership As a business woman, service advisor Tim Reid and crew are always respectful to my needs. I have owned my 2007 Acura RDX for four years and have only As a business woman, service advisor Tim Reid and crew are always respectful to my needs. I have owned my 2007 Acura RDX for four years and have only experienced each time quality, responsible and reliable service. More

Wonderful Service Advisor Joanys Santiago Wonderful person a person that loves what she does. She will go out of her way to keep you very happy and keep your Acura running very well. Acura co Wonderful person a person that loves what she does. She will go out of her way to keep you very happy and keep your Acura running very well. Acura could not replace that smile and a wonderful service advisor!! More

Excellent Service Dept. Tim was patient, helpful and very understanding regarding the service of my 2014 RDX. Within a few minutes, my vehicle was on the lift,diagnosed, and Tim was patient, helpful and very understanding regarding the service of my 2014 RDX. Within a few minutes, my vehicle was on the lift,diagnosed, and vehicle problems were being addressed. I'm very pleased and satisfied with resolved car issues. More

1st oil change on my 2016 mdx What a pleasure to do business with. Joanys has a wonderful personality! So nice to deal with someone who loves their job as much as Joanys Santiago d What a pleasure to do business with. Joanys has a wonderful personality! So nice to deal with someone who loves their job as much as Joanys Santiago does! More

Excellent Service! Joanys completely made me and my husband's day. She made it possible for us to have our vehicle serviced quickly and more importantly helped us with t Joanys completely made me and my husband's day. She made it possible for us to have our vehicle serviced quickly and more importantly helped us with the cost. We are really grateful as around the holiday season it is hard to budget unexpected costs and without qualm she and the service team extended their gratitude to help us out! Surely we will have our cars serviced here in the future. More

Great service!! Had my car serviced there a few months. The staff was excellent and helpful. I was given a ride back to work from their dealership and they were ablea Had my car serviced there a few months. The staff was excellent and helpful. I was given a ride back to work from their dealership and they were ableable to work with my schedule to pick me up. Joanys was made my service experience easy and I was updated during the repair. The wash at the end of the service was a definite bonus. More

Professional & Accommodating Service Rep Joanys Santiago & service team are professional & accommodating. I have been a satisfied client for over 10 years. Management & Sales tea Service Rep Joanys Santiago & service team are professional & accommodating. I have been a satisfied client for over 10 years. Management & Sales teams are excellent too! More