Acura of Bellevue

I have been to this horrible place because I just know that the people here will give you crappy service and do their very best to try and rip you off. THIS PLACE IS HORRIBLE!!! PLEASE SAVE YOUR TIME AND that the people here will give you crappy service and do their very best to try and rip you off. THIS PLACE IS HORRIBLE!!! PLEASE SAVE YOUR TIME AND DO NOT BUY OR INTERACT WITH THEM! ..... Talk about terrible salesmanship.We went over there to buy an Acura TL. Despite being there for over than 30 mins non of the sales rep is interested in attending us and were more interested in watching the game on the giant screen that they have setup (seems like for their comfort). We thought we had enough waiting and we our selves went to the receptionist who was having some fun time chatting on face book and asked to be taken care of us. Finally after another 15mins of waiting there comes the crappy sales rep and we took the car for a test drive and asked him to give a price quote. He said that the price on the car price tag was the price quote and he was so rude that we even asked him to call his manager so that we can deal with the manager and have the quote so that we can make the purchase. He said that he will not call his manager...."I will not call the manger" we then went to the front desk and had the quote. We had a negotiation and had agreed to purchase the car at they have agree to sell it for $37000. They took my graduation certificates, did a credit check and came back to me and said that my credit approval status was under review and some one from finance team working in the east coast would be reviewing it the next day as the finance team even works on the weekend . He said that once he gets the approval he would be calling us so that we can pick up the car next day which was Sunday. When we went to the showroom on Sunday they said that as it was Sunday the finance team will not be working on Sundays and they even raised the price of the car and the APR too. When we talking to the manager over the location they were so rude that they said "This is how it works over here..if you don't want to buy a car you can cancel the deal". I was really so much pissed off with them that I went to another acura showroom and bought a car on the same day with a better deal and good hospitality.I am not buying any scrap or a burger for $1 from these crazy people. When I am spending $40,000 I expect some courtesy. I would for sure say that the people working here might be having some issues with the management so they want their customers to be pissed off and leave the showroom without making nay purchases. Trust me take my advice and do your research on yelp. You will definitely save yourself the nightmare and you won't be broke afterward. More

Rob Friedland and I agreed upon a deal on a car, with caveats. Purchased a vehicle (needed a little 4x4 for winter) with cash. Dealer wouldn't honor terms of the deal agreed upon after the purchase was caveats. Purchased a vehicle (needed a little 4x4 for winter) with cash. Dealer wouldn't honor terms of the deal agreed upon after the purchase was made. I contacted Manager Frank Kelley, he wouldn't honor the stipulations agreed upon in the deal either. Bad business - I won't return, my family and friends will never buy a car from them. I'm one of the most loyal patrons to good business out there, as are my friends and family. Needless to say we won't be utilizing their services in the future. More

We have had 2 acuras over last 12 years both bought and serviced at Acura of Bellevue. We have been very satisfied with their service so far and have placed our trust in them. That trust was broken today serviced at Acura of Bellevue. We have been very satisfied with their service so far and have placed our trust in them. That trust was broken today, when the service manager convinced me that I needed 30K service at 13.5K and 3 years. When I checked the car manuals on the car's return I discovered that all I needed in addition to my 15K service was a brake fluid flush and did not need a transmission fluid or engine coolant change - this caused me to pay about $350 more than I should have paid for the service I needed. I did not expect this from this dealership and it is unfortunate that they did this. I am not sure if I will take the car back to them for service, and if I do, I'll have to be very careful with what they recommend. More

These guys rip you off majorly. The employees are friendly and polite and the service is good. But beware of their high prices - especially of the materials that they put in. They were once quoting m friendly and polite and the service is good. But beware of their high prices - especially of the materials that they put in. They were once quoting me 4 times the price of an item that I found on the web. I have had this happen to me several times. More

I know what to expect when you go thru "the process" of buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly dis buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car...but it was the after service that I was greatly displeased with from the finance dept to the feeling of being "belittled" and deceived. When we signed our forms for the car, we were offered a high APR in which we decided to go to a credit union to receive a better rate. Afterwards, we were supposed to bring back paperwork by a certain date to verify the loan. When I looked up the different rates later, I found a CUDL link (credit union direct lending) from a credit union site in which I found my exact car (checked car's VIN # and all) from that exact dealership that I had just purchased but with a much lower rate that ACURA could offer. So I called the finance dept. the next business day about this new discovery in which the lady hung up the phone abruptly after not answering the question and did not direct me in a direction where to find out more information. The next day, I made my way over to the credit union (BECU) and had them verify if the APR listed on the CUDL link to see if it was something they could take care of. They faxed their forms and a copy of the CUDL listed APR I printed to different people trying to verify the rate and found it was something that should have been dealt with by the dealer. So while I was at the credit union, I contacted a manager from Acura of Bellevue relaying my information in which he told me that what I had found online was wrong and that I should just go w/the credit union's rate. I was frustrated by the fact that I had found something viable thru the credit unions site linked to Acura of Bellevue’s branded site from CUDL, but I was even more exasperated by the fact no one was taking any responsibility to direct me towards a certain person who could verify/investigate my claim. I opted for the BECU's rate (which was much lower than the dealer's APR) and contacted the finance dept. to confirm what paperwork I should bring in. The lady without the raspy/hoarse voice picked up and spoke with a VERY demeaning tone when I asked her questions. She had extremely poor customer relations skills from the point when I talked to her on the phone and till the point I brought in the paperwork and check from BECU. I eventually walked over to the service/parts dept. to receive some paint for a chip on my car and found that Jay and Joe went above and beyond to deliver the best customer service I had ever received there. I was extremely impressed by their knowledge and care that I walked over to the concierge/reception desk to find if the dealership had a survey form and found that Lane was also helpful as well. To tell you the truth, I love my new car but I would NEVER recommend anyone that I even remotely cared about to buy a car from this dealership. I felt everyone (on the sales side) had beaten around the bush by avoiding addressing any of my concerns. As I researched the different rates for my auto loan, I also found that many other close friends had received superb customer service from the finance dept and managers at the Acura in Southcenter in which they guided and assisted valued customers thru the car buying process... More