Acura of Berlin - Service Center

AMAZING service!! This was my first time taking my car to Acura of Berlin for service. The service team made me feel like they wanted to do whatever they could to make This was my first time taking my car to Acura of Berlin for service. The service team made me feel like they wanted to do whatever they could to make me a happy customer...and it worked! In particular, Jason was very patient and kind as he listened to my long explanation of what felt wrong with our car, and he offered explanations that I could easily understand. There were a couple of big issues stemming from the mistake I made of taking it to a national auto service chain for the previous maintenance service job, which was after I had fired a different Acura dealership who I had used for over 12 years. One of the two big issues was that my brand new brakes were squeaking and for some reason, both my front tires were covered in filthy dirty dust. Jason explained that it's because those national garage chains use after-market parts and they're not made with the same materials as Acura/Honda-certified parts. Unfortunately, to replace these brand new brake pads and rotors would cost quite a bit, but FORTUNATELY, Jason explained my situation to his manager who was able to work out some arrangement with a warranty. They replaced my brake pads and rotors free of charge. What business does something like that?! For me, it's one who just got themselves a brand new, extremely satisfied customer who will be returning for a LONG time to come!! More

Great Dealership! This dealership has been incredible, from the time I purchased my new car and to all of the times I’ve brought in my vehicle for service! All of the s This dealership has been incredible, from the time I purchased my new car and to all of the times I’ve brought in my vehicle for service! All of the staff make you feel line a highly valued customer, willing to listen and problem solve through issues! I highly recommend Acura of Berlin! More

State of the Art Dealership I was exceedingly pleased with the ease and efficiency of my first visit. The signage for entry was clear and I was pleasantly greeted by a concierge I was exceedingly pleased with the ease and efficiency of my first visit. The signage for entry was clear and I was pleasantly greeted by a concierge who asked me the purpose of my visit. Then, I was escorted into a comfortable waiting area with complimentary refreshment amenities. When the work was completed , Richard Bird, service consultant, reviewed a Multi-Point Vehicle inspection Checklist and made recommendations. I was also invited to call if I had any future concerns. I felt confident in the expertise of this Dealership. More

Personalized service Keith is great at listening and coming up with a good service plan. He updates me on the progress and makes the whole process enjoyable. Keith is great at listening and coming up with a good service plan. He updates me on the progress and makes the whole process enjoyable. More

Easy to get appointment and service is outstanding. Service is the reason I will always bring my car here. Will most likely buy another car from Acura of Berlin Service is the reason I will always bring my car here. Will most likely buy another car from Acura of Berlin More

Professional and Efficient I appreciated I was able to receive service as a walk in. Informative an in and out with a smile. Waiting is not so daunting with the complementary be I appreciated I was able to receive service as a walk in. Informative an in and out with a smile. Waiting is not so daunting with the complementary beverage, TV, and spacious seating area. Thank you. More

Top Shelf Treatment Easy set up from appointment. Timely and professional treatment by all I dealt with from appointment set up, arrival and departure. Would not sugge Easy set up from appointment. Timely and professional treatment by all I dealt with from appointment set up, arrival and departure. Would not suggest changing a thing. More

Excellent Service Upon arrival, door opens, drive in, greeted with professionalism. Waiting room is comfortable and clean. In and out in one and one half hour. Explan Upon arrival, door opens, drive in, greeted with professionalism. Waiting room is comfortable and clean. In and out in one and one half hour. Explanation of service provided, car is running perfectly, confident it will continue! Thank you! More

As always, the service team was friendly, helpful, and prompt. I wouldn’t get my car serviced anywhere else- Acura of Berlin is the best! prompt. I wouldn’t get my car serviced anywhere else- Acura of Berlin is the best! More

Excellent service, Jason took me in right away and had my work completed in a very timely and successful manner. Very well spoken and professional staff. work completed in a very timely and successful manner. Very well spoken and professional staff. More