Acura of Boston

Terrible and Dishonest Service, Unprofessional Disappointed customer service – thought it was a reputable dealership. !NOT! Their review were great and facility looks good. Not so welcoming dealer Disappointed customer service – thought it was a reputable dealership. !NOT! Their review were great and facility looks good. Not so welcoming dealership. I checked out their review and few website before I made the visit from Albany, New York to Boston with my family and a toddler. I called them up and made an appointment since I am interested in a specific car that they have in their lot. Good impression in the very beginning, but once we got back from the test drive, it went DOWNHILL!!! While negotiating on the price of the vehicle and the trade in, Chris Carusso one of their sales manager, was sitting about 150 feet away from us, Chris the sales manager was very rude and disrespectful and said indirectly to our sale guy ‘we have other people lined up we don’t need their business they can drive themselves back to New York’! Seriously, this is how you will be treat at this dealership. I would think Acura is a luxury brand dealership and might come with better customer service. In return, we found it very rude and disrespectful. Perhaps luxury dealership can offer more attitude???? We bought the car in the end, since it is what we wanted. We waited for almost 2 hours with a child to meet with a finance guy to get everything finalized… 2 hours! No one even cared if needed anything or asked if we want to go get some food during lunchtime before seeing the finance guy. My sale guy came back with a big smile and his lunch – shocked to see us still sitting there and said: ‘you guys are still here? ‘In my mind I said – thanks for checking on us! When I finally got into the finance officer’s office, he tried to outsmart on me, by asking me to sign paperwork with a 3.99% interest rate instead of the 1.99%. When I caught on, he told me no one told him which rate he was applying. When it was all said and done, I had to wait 5 days to get my car delivered to New York, but their registration department still did not have all the paperwork filled out for DMV to process, needless to say they are not knowledgeable at what they do. Come on! It is a nearby state – New York! Then after we left I find out from my wife that while I was test driving the vehicle my sales guy Korab Krasniqi was on social media looking at ‘pictures’ and texting, while my son and wife sat in the back seat, this type of behavior is just unprofessional from a dealership in general. Worst experience EVER!! Our experience with other Acura was nice and very professional even we did not purchase a vehicle from them right the way. More

Excellent experience This is the first time I've bought a car from Acura of Boston but all the staff members were very friendly and professional. They were worked in a ti This is the first time I've bought a car from Acura of Boston but all the staff members were very friendly and professional. They were worked in a timely manner which I greatly appreciated. More

Great Experience! This the second time that I have bought a car from Acura of Boston and as expected the experience was second to none. My sales consultant, Ed Martens This the second time that I have bought a car from Acura of Boston and as expected the experience was second to none. My sales consultant, Ed Martens was very courteous, knowledgeable and made the entire process rather enjoyable! I greatly recommend them to anyone looking to purchase a new or used Acura. More

Best dealership of all time. My God, what an amazing dealership. I have been a customer of Bernardi Acura of Boston for more than 11 years they have taken care of me from the My God, what an amazing dealership. I have been a customer of Bernardi Acura of Boston for more than 11 years they have taken care of me from the time I bought my brand new Acura MDX until I traded it in and bought another MDX from Jay. I work in a very high pressure consulting business where I need to be either on conference calls or on an airplane or traveling or just plain running around taking care of my clients. This dealership understands my needs to a degree that's incredible, they have wonderful facilities, they care very deeply about their customers, and they take care of me in so many ways that I will forever remain loyal to them. I would never go anywhere else. I know when they fix my car it's going to be perfect. I drive it, I have wear and tear and they just take care of me and they support me in every way possible, When it came time to buy my new MDX Jay was there for me and he even went so far as to drive to my house to deliver my registration. I've never seen anything like this, I would never do business with anyone else, they will be by dealership forever. Of course these cars are expensive and of course they require attention, but like anything else in life that's good, this is the company you want to work with to make sure that you're really taken care of. I honor the way they do business the best people ever. More

Jay Dyer was great! I just wanted to comment on how easy this process was for me because of Jay and the great customer service he provided, with helping me trade in my ol I just wanted to comment on how easy this process was for me because of Jay and the great customer service he provided, with helping me trade in my old Ford and getting me into my Acura ILX! He was personable and very informative. He even made sure to follow up a few times after the purchase which added to the overall experience. Thanks Jay and Acura for everything! -Natasha Singletary More

Great experience. Wonderful new car! I had a great experience at Acura of Boston and love my 2016 RDX. I went to this dealership because I knew it and trusted it ... and was excited about I had a great experience at Acura of Boston and love my 2016 RDX. I went to this dealership because I knew it and trusted it ... and was excited about having an Acura of my own. Edward Martens was my salesman and he was extremely knowledgeable and personable. He answered every question I had and was committed to making me feel comfortable with the car and doing anything he could for me. More