Acura of Boston

Randall Matthews is an excellent salesperson. My uncle did not go into Acura thinking he'll be purchasing the 2014 Acura MDX the same day, trading his RAV4 and bringing the MDX home. He was actually going did not go into Acura thinking he'll be purchasing the 2014 Acura MDX the same day, trading his RAV4 and bringing the MDX home. He was actually going to take his RAV4 in for service to fix a recall, but he wanted to check out the MDX before hand. He did not plan to purchase the MDX until at least 6 months to 1 year later. The main reason my uncle purchased the MDX was because of Randall and his excellent customer service. Randall was very attentive, knowledgeable and answered all the concerns we have regarding the MDX, he offered the option to test drive it and was very helpful throughout the whole purchasing process. Even after we purchased the MDX, he was still very attentive and helpful and thorough with explaining the functions of the car and anything that needed explanation. A day after purchasing the car, my uncle needed the registration as soon as possible. He needed it to transfer his fast lane information and Randall went above and beyond and got it done for us right away. I am very impressed with the customer service my uncle & I received at Acura of Boston. Randall is such an awesome salesperson that we do not hesitate to recommend to all our friends and family members that wants to purchase an Acura to visit this dealership and ask for Randall Matthews. I believe everyone should experience a great car purchasing experience like we did because of Randall. Randall and Curtis was very helpful and patient during the negotiation process, giving us the best deal and making it such a smooth transaction. Acura of Boston is really lucky to have Randall as their salesperson. Randall's hard work and exceptional customer service should be acknowledged, it definitely will bring back repeated customers and more customers from recommendations. I highly recommend Randall Matthews to anyone thinking of purchasing a car at Acura of Boston in Brighton, MA. I also recommend Randall to be salesperson of the month, he truly deserves it!! More

This was my first experience at this dealership and because of Dumitru Moisei it was a great experience. He was very personable, knowledgeable about the acura and other similar car makers which helped because of Dumitru Moisei it was a great experience. He was very personable, knowledgeable about the acura and other similar car makers which helped me in choosing to purchase the acura and from this dealership. His no pressure style was also appreciated. The negotiating was fairly straightforward and hassle free. I would highly recommend purchasing a car from Dumitru Moisei as he has great sales skills. More

I was extremely impressed by the dealership's overall attentiveness and outstanding customer service. The entire process from the sales manager, Brendan, to the sales and leasing consultants, Randall and attentiveness and outstanding customer service. The entire process from the sales manager, Brendan, to the sales and leasing consultants, Randall and Rick and the finance process with Phil went very smoothly. Overall I found the staff to conduct themselves in a very professional and friendly manner. I would definitely recommend this dealership and will return for service ant purchase future vehicles. More

Very good sales experience. Not too aggressive, relatively low-key but helpful experience. It was noticeable how everyone worked together and did not seem to be focused on "credit" for the sale. relatively low-key but helpful experience. It was noticeable how everyone worked together and did not seem to be focused on "credit" for the sale. Overall, a very good expereince. More

Randall was excellent in leading me thought he process of buying my new car. Knowledgeable and thorough he was patient with me while I asked numerous questions over many phone calls. I would recommend Randa buying my new car. Knowledgeable and thorough he was patient with me while I asked numerous questions over many phone calls. I would recommend Randall to anyone and in fact have already done so. More

Called on a Saturday Am looking for a 2013 model. Had same with 3000 miles in great condition and very good price. Closed the deal that afternoon . All persons involved were friendly, helpful and compete same with 3000 miles in great condition and very good price. Closed the deal that afternoon . All persons involved were friendly, helpful and competent. This is my second purchase from this dealership. I am very happy with them. SM More

In July, 2013, we bought a used car from the dealership ( 2012 Honda Fit with 6K miles). Please be aware, that as you go into the dealership, they will try to lure you in by saying that the car has been on t 2012 Honda Fit with 6K miles). Please be aware, that as you go into the dealership, they will try to lure you in by saying that the car has been on the lot for many days and they are going to auction it off the next day. Which was not true as the sales person called me 3 days later asking if I was interested in the car. The staff is extremely unprofessional, i.e. Curtis/Sam, who have no idea how to interact with the customer. They frankly just don't care and are extremely rude in dealing with you. We thought that they might not be very experienced and hence started working with Sales Manager ( Mike Benoit ). I finally wanted the car, so, I said I would pay the asking price. They told me that I would get the car the next day by 1:00 PM. I called them close to 10 times to ensure that I would receive the car by 1:00 PM. They kept complaining that my insurance company was not returning the completed forms. Ultimately, I spoke with almost three people to give the fax number of my insurance company. Finally they admitted that they had the wrong fax number. Though none of them ever admitted that they were incorrect in finishing the paper work. They did not tell me the time that they would deliver the car as they missed the 1:00 PM delivery time. Finally, I called them to find out when they would deliver the car. They said that they left the car on my driveway. I was not home to inspect the car when they delivered the car and worst they left the car running with the keys in the car on my driveway. I called up Mike Benoit to complain and he said that customer service was not very important as I only bought a 16K car. They would only be nice, if I had bought an expensive car. I asked Mike Benoit, if I could speak to his manager. He said he was the end stop and there was no one above him. I finally called the front desk and asked who was the top level person there. They gave me the name of Mike Bender. He gave me a call and said that he was traveling out of the country and could not talk to me. He mentioned that he would follow up with me after he was back in the states. I guess he forgot to follow up. I guess customer service ranks very poorly on their list and shows up from all the reviews as well as my experience. I can say that I was very disappointed and would recommend all folks to be very careful, while visiting their dealership to buy the car. More

I bought an Acura ILX at Acura of Boston and I had a really nice experience. I found the staff at the Brighton dealership to be friendly and professional compared with other dealerships I visited. I w really nice experience. I found the staff at the Brighton dealership to be friendly and professional compared with other dealerships I visited. I worked with Wayne Harris and he was really helpful and knowledgeable. I would definitely recommend buying a car from him. He is pretty laid back, which I think takes a lot of pressure off. I got an absolutely fantastic deal as well, which makes me happy. More

i would recomend Kevin he was friendly and went out of i would recomend Kevin he was friendly and went out of his way for me! After getting the car in 1 day all set for me he bought me lunch:) I would i would recomend Kevin he was friendly and went out of his way for me! After getting the car in 1 day all set for me he bought me lunch:) I would go there just to talk to him He puts no pressure on you and makes you laugh I love this sales associate he is the best!! Lidia More

Dumitru was a great sales person, from start to finish! He was friendly, knowledgable and overall we had a great experience dealing with him. He also went the extra mile to make sure our questions were ans He was friendly, knowledgable and overall we had a great experience dealing with him. He also went the extra mile to make sure our questions were answered. I will recommend this dealership and in particular Dumitru to others who want to buy an Acura. In the car buying process, we went to many other dealerships before deciding on an Acura - Dumitru was easily the best salesperson we dealt with of all the dealerships (we went to Volkswagen, Subaru and Mazda). Also, we are vey happy with the RDX! Thanks. Jean-Marie Gard More