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Acura of Brookfield - Service Center

Brookfield, WI

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852 Reviews

852 Reviews of Acura of Brookfield - Service Center

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March 21, 2021

We’ve brought our cars multiple times always had a chance of a loaner service people and cashiers everyone has been very nice and helpful we have never brought anything back to be done twice everything was d More

by rkdockrkdock@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Acura of Brookfield responded

Thanks for taking a moment to write this great review and trusting us with your vehicle's service needs.

March 20, 2021

I had an 11:00 appointment for a oil change and tire rotation.. The whole visit lasted only 30 minutes and that included washing my vehicle Very very fast and efficient. Extremely professional, clean a More

by JAROZEWICZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember
Mar 22, 2021 -

Acura of Brookfield responded

It is great to hear about your efficient service visit. Thanks for sharing.

March 17, 2021

Dan was great to work with and went above and beyond to help get my Acura TL up to par. I highly recommend the Acura of Brookfield Service Department More

by rjs2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Acura of Brookfield responded

It is great to hear about your great experience with Dan. Thanks for sharing.

March 16, 2021

Very pleasant and professional employees in this location. Got helped rite away with no wait. I appreciate Adam Schersing and the Woman cashier that helped me there. He was very detailed and took th More

by Vic338631
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Mar 17, 2021 -

Acura of Brookfield responded

It is great to hear about your recent service experience with Adam. Thanks for sharing.

March 16, 2021

Confusion upon my arrival. Only needed oil change, booked online chose B service cuz my code was B12. No choice online for oil change only More

by sblomberg3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam , professor polite
Mar 22, 2021 -

Acura of Brookfield responded

Thank you for your feedback from you recent service visit. I would like to discuss further with you to gather more details. This will provide us the opportunity to improve. Please contact me at your convenience at 262-439-6032 or colin.fiedler@zimbrick.com. Respectfully, Colin Fiedler Service Manager

March 16, 2021

Working with this dealership it’s always a pleasant visit. Dan Surges Always handles things very professional and is a pleasure to work with. He goes above and beyond to help the customer. More

by KAYVANHECKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Surges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Acura of Brookfield responded

Thanks for taking a moment to share this great review and recommendation for Dan.

March 12, 2021

My MDX looks amazing after the detailing!! Please thank who ever cleaned it!! They did a superb job :) Everyone has been amazing to work with thus far. More

by angel53072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Acura of Brookfield responded

We are happy to hear that your MDX is looking amazing after detailing. Thanks for sharing.

March 11, 2021

Excellent experience (as per usual). Adam was great, loaner car was ready and waiting, environment is very clean. All in all, my Acura dealer is GREAT! More

by lynn.heinrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 11, 2021 -

Acura of Brookfield responded

We couldn't be happier hearing this incredible feedback. Thanks for sharing.

March 11, 2021

Second try!All good except I need to be asked if I have any coupons to save some $’s.I pruned the coupon and stuck it in the glove compartment 😢 Can I get a credit? You had sent them to me 2 days befor More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Acura of Brookfield responded

Thank you for taking my call this morning to discuss in more detail. Colin Fiedler Service Manager

March 11, 2021

Best service around , fast, friendly , got right on it, had my vehicle on the rack before I even had my jacket off, highly recommend them More

by RENEE.BROWNING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Petrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Acura of Brookfield responded

Thank you for sharing this great review.

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