Acura of Brooklyn

Great service I came in for the winter check up service and was pleasant surprised with the confidence and expertise of the folks at Acura. Great job guys!!!! I came in for the winter check up service and was pleasant surprised with the confidence and expertise of the folks at Acura. Great job guys!!!! More

Excellent service I received from Albert. From the very first conversation I had with Albert I knew that my car was in good hands..He kept in touch with me throughout the whole process and to From the very first conversation I had with Albert I knew that my car was in good hands..He kept in touch with me throughout the whole process and took the time to explain in details what was wrong with my car. More

Seamless Dropped car off in morning and was ready for pickup when I returned from work. Staff was pleasant. Have no complaints! I would return for service i Dropped car off in morning and was ready for pickup when I returned from work. Staff was pleasant. Have no complaints! I would return for service in the future. More

Excellent service! The advisor was very helpful and professional during our visit for an annual service. The wait time was exceptional and all of the staff especially Al The advisor was very helpful and professional during our visit for an annual service. The wait time was exceptional and all of the staff especially Albert were very friendly and exhibit excellent customer service. More

Came into service my Acura The service was exceptional. My service rep Peter was courteous and professional. The wait in the center was reasonable. He explained the costs thoro The service was exceptional. My service rep Peter was courteous and professional. The wait in the center was reasonable. He explained the costs thoroughly. I will continue do business there. More

Great service Albert helped me honestly and openly assess the necessary and appropriate repairs for my vehicle and handled my service in a prompt, knowledgeable, an Albert helped me honestly and openly assess the necessary and appropriate repairs for my vehicle and handled my service in a prompt, knowledgeable, and courteous manner. More

Customer sutisfaction is not a priority at Acura of Brooklyn Customer satisfaction is not a priority at Acura of Brooklyn and it is yet to be called a premium car manufacturer. The service is certainly below sat Customer satisfaction is not a priority at Acura of Brooklyn and it is yet to be called a premium car manufacturer. The service is certainly below satisfactory and I am very disappointed to join Acura family. Acura needs to learn from BMW and Lexus to provide premium service to customers who pay premium for its vehicles. - A loaner car was not provided at Acura of Brooklyn. I was given a long speech by a couple of employees that I'm not qualified for a loaner even though I brought the car due to a recall. - The work took over 4 hours to complete contrary to an estimate of 30 minutes as per TSB 15-054. - The concept of service appointment does not exists at Acura of Brooklyn. I made an appointment for 9 AM on 12/29/15 and found a long line of cars without appointments upon arrival. - Outdated and dirty Customer Lounge. In addition, mechanics covered in oil walk through the lounge constantly making a waiting experience truly impossible. - The coffee machine was broken and there was no water cooler. - And, at the end my car was returned to me with a very noticeable scratch on the left side of the bumper. Reported the issue to the service adviser (Albert) and he asked another adviser (Richard Ossman) to take a look. Richard just wiped the scratch with a wet towel and told me that it's not a big deal. It's just a scratched paint. I am very disappointed at Acura of Brooklyn. This experience will surely impact my decision for the next car. I rarely post reviews on anything. But, this time it had to be done. Acura needs an awakening. Just to reiterate. It's not a review of my service adviser Albert Brumberg. It's the review of Acura of Brooklyn as whole. More