Acura of Concord

Received notice my fuel pump for recall was in. So I scheduled an appointment with their automated system, couldn’t get through to a real person. I arrived on time to be told they didn’t have the p So I scheduled an appointment with their automated system, couldn’t get through to a real person. I arrived on time to be told they didn’t have the part. The service individual apologized for the mix up. This is the second time I’ve had an issue. The last time they did a warranty repair and had my car for three days. I received no phone calls from the service department. I had to continue to call to try and get through to a real live person. I eventually got my vehicle and was told that I was lucky that it was a warranty issue otherwise it would have cost me $3,500. Ever since the dealership was sold the service department performance, in my opinion, has noticeably changed for the worse. I will continue to use them for recalls and warranty work but as far as routine maintenance is concerned I have other choices. I’ve been going there for 5 years. They just lost me as a customer! More

They were rude on the phone and they hung up. So I went in and they tried the classic bait and switch. So I went in and they tried the classic bait and switch. More

Zero stars. If you want honesty and a dealership with integrity and will respect you and your time, Acura of Concord is not the place for that. Before I drove If you want honesty and a dealership with integrity and will respect you and your time, Acura of Concord is not the place for that. Before I drove 3 hours and a wasted Saturday to this Dealership, I called on Monday 10/24 about a White Acura Integra that was listed on Cargurus for over 70 days and the price was recently lowered. The salesperson named A.R. said they had 2 available and confirmed the Cargurus pricing. I told him I will show up on Saturday to check it out. When I arrived on Saturday 10/29 he immediately told me one of the white Integras was sold the night before and the other one was sold last week already. He could have told me this on Monday or when he called at 12pm Saturday to see if I was still coming. They had a Black Integra for me to test drive. I did so because I might as well at that point. The 3 hour drive was miniscule compared to the games and shenanigans this dealership subjected me to. When I sat down the salesperson gave me a list of vehicles coming in and none of them matched my preference. Then he asked me a ridiculous question, "If the car was here, would you buy it today?" I said yes because I didn't drive 3 hours for nothing. Then I said I came because of the price that was listed on Cargurus. He wrote it down and took it to his manager. This went on for about 20 minutes. I asked what are we waiting for? Then finally he said no they can't help me. I even asked if I can order the car. He brushed it to the side saying they can't control inventory. Then he simply walked me out. No offers, no counter offers. No apologies. No managers. Nothing. I know the car was still there. It's still listed on Cargurus and their dealership website as of writing this. They just didn't want to honor their listed price and played games with their lies. I suggest people to look elsewhere for dealerships who will gladly want their business. More

Robin Anderson was not the best service manager. She promised updating me on my car a month or so ago and still no update. Funny thing is after a complaint, all of a sudden I get angry words from her. T promised updating me on my car a month or so ago and still no update. Funny thing is after a complaint, all of a sudden I get angry words from her. This dealership group needs to retrain their staff or discipline them. They lie and do not keep their word. Very sloppy and poor customer service More

HOW can 3 fluid replacements cost over $600? Part costs are not listed, neither is the labor. Charge by the job. Service dude was not nice at all, nobody answered any of my questions. At much more labor are not listed, neither is the labor. Charge by the job. Service dude was not nice at all, nobody answered any of my questions. At much more labor cost per hour than anyone else, I will not be going back. More

Poor customer service. Not trust worthy. Recommended expensive maintenance items not necessary without checking prior services performed. Braked lining meaurements inconsistant with prior assessments. expensive maintenance items not necessary without checking prior services performed. Braked lining meaurements inconsistant with prior assessments. Refused to honor discount offer. More

I made an appointment a week ahead of time to get a recall done on our 2020 RDX I took the day off from work to bring the car down and was told they didn’t have the part ,wow, a call or text would’ve b recall done on our 2020 RDX I took the day off from work to bring the car down and was told they didn’t have the part ,wow, a call or text would’ve been nice.The last time I deal with that dealership very poor More