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Acura of Concord

Concord, CA

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595 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 595 reviews

July 04, 2019

Fast and accommodating Oil change and tire rotation took less than an hour and the waiting room is well stocked, including a fantastic coffee machine. The staff are welcomin More

by Jkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
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Jul 06, 2019 -

Acura of Concord responded

Hi Jkev, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations during your recent service visit. We appreciate allowing Erik and our team to earn your business. Feel free to reach out to us if you need anything. Have a wonderful day. Regards, Adam Toy Social Media Coordinator Acura of Concord

July 03, 2019

Quick and efficient Kyle was prompt in meeting with me, understood why I was in, promised the car in 45 min. and it was delivered on time. Gave me an extra bit of informa More

by ALJO1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
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Jul 06, 2019 -

Acura of Concord responded

Hi Aljo1966, we are very happy to have provided you with such a positive experience! Thank you for sharing of your experience with Kyle and our service department. We appreciate allowing us the opportunity to provide the highest level of care for both of your vehicles. We are proud to be a part of your Acura ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

July 03, 2019

Great service As always, Ronnie does an amazing job at taking care of his customers and explaining everything thoroughly! He made sure my kids and I were fine and o More

by GONZALEZ_JENNIFER92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
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Jul 06, 2019 -

Acura of Concord responded

Hello Ms. Gonzalez, we strive for 100% satisfaction and it is great to see you had such a positive service experience. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ronnie Garcia to continue to earn your family's business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura MDX journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

July 03, 2019

Recent Service Appt This was the first service appointment I had for my 2019 RDX and the individuals mentioned were very friendly, attentive and wanted to ensure my expec More

by TWOSPORTNUTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders, Erik Arnold, Donna Lewis
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Jul 04, 2019 -

Acura of Concord responded

Hello TWOSPORTSNUTS, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your first service visit with Victoria, Erik, Donna and our service department. We appreciate allowing us the opportunity to provide the highest level of care and to keep your Acura factory safe. Your feedback is valuable, and as your Acura RDX ownership partner, we are committed to your ownership experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

July 02, 2019

Duane James Review A special shout-out to sevice advisor Erik Arnold for his exceptional customer service. He provided excellent service and ensured that my Acura (with More

by DSJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
Report | Print
Jul 02, 2019 -

Acura of Concord responded

Hello Mr. James, thanks for your praise and kind comments about our team. When it comes to maintenance, we know our guests have options and we are proud to have been yours for 10+ years and 285k miles! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acura of Concord! As your Acura ownership partner, we look forward to being a part of your journey and look forward to another 10 years and 285,000 miles! Regards, Adam Toy Social Media Coordinator Acura of Concord

July 02, 2019

Great service and conversations I’ll keep this short: they listen to what you’re saying, discuss with you any issues (current and future) you may have in order to prepare and know yo More

by LLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Victoria Nieders, Erik Arnold
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Jul 03, 2019 -

Acura of Concord responded

Thank you Ms. Lee for letting us know about your recent service visit. We appreciate allowing Victoria, Erik and Tyler to reach our goals to provide the highest quality of care and safety; thank you for letting our dealership be a part of your Acura journey. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

July 02, 2019

Great service Had a couple recalls on my MDX. YVES, in customer service was wonderful. Took care of getting my car in and getting me a rental for the day so I cou More

by HJMCAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
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July 01, 2019

Awesome experience as always Just basic oil change tire rotation and transmission fluid change and they are always helpful found me some coupons and serviced the car took us to th More

by Mydxinya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
Jul 02, 2019 -

Acura of Concord responded

Hi Mydxinya, we are very happy to have provided you with such a positive experience! Our guests have choices when it comes to maintenance and we appreciate allowing our dealership and Erik Arnold to be a part of your Acura ownership. Your time is valuable and glad we were able to make the most of your time with us. Please feel free to let us know if there are ever any questions. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 29, 2019

Professional courteous quick customer oriented Erik Always provides excellent customer service he is friendly efficient and timely, Personable and professional. Erik treats his customers well. Wh More

by SJCOOKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Hi Mr Cooke, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your Acura service expectations! We know vehicle maintenance is a necessary part of any ownership experience but believe it shouldn't be inconvenient or stressful. We appreciate allowing teammate Erik Arnold to be a part of your Acura MDX journey and to earn your business. When its time to schedule your next service, just be sure to request for Erik or contact him directly so he can make sure he's working during your visit. Until then, should there be any questions or inquiry, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 28, 2019

Awesome Friendly helpful and I feel welcome every time I have my car service in the concord service department, not only on the service department but every o More

by JORGEAMAYA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Thank you Jorge for choosing our dealership and allowing us another opportunity to earn your business. We appreciate your feedback and letting our dealership be a part of your previous seven and current Acura ownership. We are always looking for ways to improve our guest experience and having the right teammates like Yves Vrnoga make all the difference. We look forward to our continuing relationship and please feel free to let us know if there is ever anything with your new TLX we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

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