Acura of Concord

Acura of Concord responded

Congratulations Mr. Bravo on your new Acura and thank you for letting us know about your experience regarding you recent visit with our dealership. We appreciate you allowing our team an opportunity to serve and earn your business. Our dealership is committed to providing each guest a great vehicle shopping experience, however, it appears that your recent visit was less than perfect. Your feedback has been shared with our management team and will be used this to review our processes and teammate conduct. We take every opportunity as an opportunity to learn because we are committed to provide a better shopping experience for our guests every day. We take great pride in providing a professional environment for both our guests and teammates. Again, your feedback is valuable and it provides additional eyes and ears about our dealership. Should there ever be any questions about your new MDX, please don't hesitate to let us know if there is anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Mr Fukumoto, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations while servicing your Acura RDX. As your ownership partner, its great to hear of the benefit that value added services like pre-paid maintenance has provided. Your safety and respect for your time is important to us and glad we able to meet work with your schedule. If you're ever in need of more help, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hello Elsaruiz1978, thank you; we appreciate your feedback and for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Victoria Nieders to be a part of your Honda CR-V ownership experience. We know having to drive from Vacaville to bring one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you for taking the time to let us know about your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. We would like an opportunity to help and possibly turn your experience around. Without an name to look up your records we are unable to contact you to try to provide a resolution. If you are willing, we would like to discuss this further and invite you to speak directly with our Service Manger, Tyler Parker. He may be reached directly, via email at Tyler.Parker@Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi NIKNAV, we are committed to provide a top quality service experience to every guest and are happy to hear that you enjoyed your visit with our dealership! We appreciate allowing teammate Kyle Jensen to earn your business and sincerely thank you for the positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Mdx👍🏼, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations! We appreciate your feedback and allowing teammates Kyle Jensen and Donna Lewis to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Gabriel, we strive for 100% satisfaction, and it is great to see you had such a positive first time service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Erik Arnold to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team and we thank you for letting us be a part of your Acura ownership journey. Please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you for sharing of your experience with teammate Ronnie Garcia and our service department. Our team is focused on keeping your Acura MDX running at its best and providing our guests the best possible experience while doing so. Your complete satisfaction is our highest priority, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Constant, we strive for complete satisfaction and we are happy to hear you had such a positive service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Amanda Munroe to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura MDX ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you for taking the time to let us know about your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. We would like an opportunity to help and possibly turn your experience around. If you are willing, we would like to discuss this further and invite you to speak directly with our Service Manger, Tyler Parker. He may be reached directly, via email at Tyler.Parker@Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord