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Acura of Concord

Concord, CA

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Employees
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595 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 595 reviews

May 23, 2019

Excelent service at Acura for the past 13 years We have serviced our Acura MDX 2005 at Acura of Concord since 2006, when we purchased it from the dealership. Each and every tine we brought in the ca More

by Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold
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May 23, 2019 -

Acura of Concord responded

Thank you Li for allowing our dealership opportunity to earn your business with your Acura MDX since 2006. We appreciate your feedback and sharing of both your previous and current experiences with our service department. We are committed to provide our guests the best possible experience and having the right teammates like, Ronnie Garcia and Erik Arnold make all the difference. Thank you for trusting our team with your daughter's first car and we look forward to helping keep her Acura RL safe and trouble free. Please feel free to let us know if there is ever anything we can do to help. Here's to another 13 years! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 23, 2019

Great Service I took my car in for a safety recall. They treated me like a king. Erik Arnold is an outstanding Service Advisor. He is one the main reason that More

by ZZZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Mansoor Mansoori, Zarif Saeed, Erik Arnold, Donna Lewis
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May 24, 2019 -

Acura of Concord responded

Thank you so much ZZZ1 for sharing of your experience with our dealership for the past 12+ years and seven Acura vehicles! We appreciate allowing teammates Erik Arnold and Donna Lewis the opportunity to provide the highest level of care and keeping your Acura factory safe. Your loyalty is valuable, and glad we could be a part of your Acura ownership journey. As your Acura partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 23, 2019

Exceptional customer service I have had my car serviced here for over 10 years. I appreciate that my service advisor remembers me and is always courteous. I also like that they do More

by Celia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
May 24, 2019 -

Acura of Concord responded

Thank you Celia for choosing our dealership and allowing us another opportunity to earn your Acura business for the past 10+ years. We appreciate your feedback and sharing of both your previous and current experiences with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Erik Arnold make all the difference. We're looking forward to another 10 years of keeping your Acura safe and performing at its best. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

Excellent Service I came in for an oil change, air filter replacement, 4 new tires, and to see why the ‘check transmission system’ light was on. I dropped off my car wi More

by Caren A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
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May 23, 2019 -

Acura of Concord responded

Thank you Caren A for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Kyle Jensen to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and should there ever by any questions about your TSX, please feel free to let Kyle or any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

Service quality The service is great. I highly recommend that shop. I can always find convenient time for the service. Also service is done fast enough at my request More

by EZV17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
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May 23, 2019 -

Acura of Concord responded

Thank you EZV17 for sharing of your experience with Yves Vrnoga and our service department. We appreciate allowing us the opportunity to provide the highest level of care and keeping your Acura factory safe. Your time is valuable, and glad we could accommodate your schedule. As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

Nice oil change Excellent service" Service advisor was once again, top notch. Addressed all my concerns and pointed out things to be aware of. I would highly reco More

by SLAVA_BISK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
Report | Print
May 23, 2019 -

Acura of Concord responded

Slava_bisk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. We appreciate allowing teammate Kyle Jensen to be a part of your Acura journey. We understand that having a safe and reliable vehicle is very important to all our guests. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

Great customer support Very professional and maintenance completed as promised. Would come back. Would not take my Acura to anyone else. Always go away with confidence thing More

by SSKIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
May 23, 2019 -

Acura of Concord responded

Hello SSKIL, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit! We appreciate allowing teammate Erik Arnold to earn your business and sincerely thank you for the positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

The last time I called them to claim about my oil level beca use someone doesn't put enought oil and windsheild washer. Then the lady told me I give your phone number for a technician to speak with you, but nobo More

by CHAFAAAMEDJAHED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zarif Saeed, Yves Vrnoga
Report | Print
Jun 07, 2019 -

Acura of Concord responded

Thank you for taking the time to let us know about your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than acceptable. Your feedback was shared with your service consultant, Yves and was used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. We appreciate your patience and allowing Yves to discuss your concerns. We look forward to serving you again in the future and restoring your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

Quality work Fast and ,efficient service,reasonable pricing,well organized operation.Employees have great attitude.would definitely recommend this dealership servi More

by Mbz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker
Report | Print
May 23, 2019 -

Acura of Concord responded

Thank you Mbz for sharing of your recent visit with teammate Tyler Parker and our service department. We appreciate allowing us the opportunity to provide the highest level of care and to be a part of your vehicle ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 22, 2019

Great service I have been getting my oil change here since I bought my Honda at another Acura dealership. I have always had the best service and they are so accommo More

by YesyLg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
Report | Print
May 23, 2019 -

Acura of Concord responded

Thank you YesyLg for sharing of your recent oil change experience with Kyle Jensen and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Honda. We are proud to be a part of your vehicle ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

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