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Acura of Concord

Concord, CA

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595 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 595 reviews

April 23, 2019

Great service From setting the appointment over the phone to speaking with the service rep, you guys never disappoint. I've always had fast and friendly service wh More

by TMITCHELL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
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May 03, 2019 -

Acura of Concord responded

Thank you for taking the time to let us know how we did. We appreciate your feedback on your start to finish experience with our service department. We want the offer the best possible Acura ownership experience, so please feel free to let us know if there is ever anything we can do to help. We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 23, 2019

Airbag safety recall I received very friendly service. My car was serviced in less than two hours. Stayed in the clean waiting room drinking coffee. I didn't even need a More

by John
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
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Apr 25, 2019 -

Acura of Concord responded

John, we really appreciate your feedback! Thank you for allowing teammate Amanda Munroe and our dealership to earn your business. We are committed to your safety and keeping your Acura in top factory condition. Should there ever be any other inquiry, please feel free to let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 23, 2019

Great Customer Service Everyone at Acura is great! They are always friendly, helpful and speedy. The service department even helped me with a navigation issue that I had and More

by BKB1155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
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Apr 25, 2019 -

Acura of Concord responded

Thank you for allowing our dealership to earn your business and for taking a moment to share your experience with teammate Victoria Nieders. We are proud to be your ownership partner and committed to your safety by keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 23, 2019

Not an expert Service advisor was not an expert about what was wrong with my car and only generalized or tried to dumb down his explanation of the service performed More

by Pug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronnie Garcia
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May 03, 2019 -

Acura of Concord responded

Thank you PUG for taking a moment to share your recent Acura service experience with our dealership. We appreciate allowing teammate, Ron Garcia an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than perfect. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and we want to learn and improve our processes. If you are willing, we would like an opportunity to help and possibly turn your experience around. With name on this review, we are unable to match a customer record to reach you to discuss this further. Please free to speak directly with our Service Manger, Tyler Parker. He may be reached directly, via email at Tyler.Parker@Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 22, 2019

Super Easy Buying Experience! Acura of Concord made me a great deal on a used Acura and I was in and out of there in about an hour and a half. Everyone I worked with was knowledge More

by SHARON.KOBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Andreas Mokos, Rob Mayfield
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Apr 25, 2019 -

Acura of Concord responded

Congratulations and many thanks Ms. Kobel for taking the time to let us know about your experience with our teammates, Nazir, Andreas and Rob during your visit with our dealership. Your time is valuable and we appreciate allowing us an opportunity to make the process as simple as possible. We are excited to be a part of your Acura journey and sincerely thank you for the positive review. As your Acura RDX partner, we looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 22, 2019

Excellent I highly recommend this Acura dealership, friendly and professional, Just working with Rob and you gonna see how amazing he is. Thank you And thank yo More

by Phuong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Church, Rob Mayfield
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Apr 25, 2019 -

Acura of Concord responded

Congratulations Phuong on your new Acura and thank you for sharing of your experience with teammates Rob Mayfield and David Church while visiting our dealership. We are excited to be a part of your Acura ownership so please feel free to let us know if there are any questions about your Acura! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 22, 2019

Smooth buying experience Great experience at this dealership. Would recommend! Smooth buying experience. No hassle. Clean dealership and easy to find. Treated us well and no p More

by andrew
Recommend Dealer
Yes
Employees Worked With
David Church
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Apr 25, 2019 -

Acura of Concord responded

Congratulations Andrew on your recent Acura purchase and thank you for sharing of your experience teammate David Church during your visit at our dealership. We are very happy to have provided you with such a positive experience and committed to becoming a part of your Acura ownership journey. Please feel free to let us know if there are ever any questions about your MDX, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 22, 2019

Great dealership. Working with Rob is always a great experience and hassle-free. Best in the business! I’ve purchased 2 cars from him now and wouldn’t go anywhere else More

by Nc23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Mayfield
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Apr 25, 2019 -

Acura of Concord responded

Congratulations and thank you for taking the time to share of your previous and recent purchase experience with our dealership. We know there are so many options available when it comes to buying your next vehicle.. We appreciate allowing teammate Rob Mayfield and our team the opportunity to earned, as well as continue to earn your business. If we can be of any further assistance or should there ever be an y other inquiries regarding your Acura, please feel free to let Rob or any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 22, 2019

Longtime happy customer I've purchased and leased several vehicles from this particular dealership since 2005. My mom has done the same since before that. We have always been More

by Acuraowner14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Terry Pitts, Ronnie Garcia, Zarif Saeed, Andreas Mokos, Donna Lewis, John Gonzalves, Rob Mayfield
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Apr 25, 2019 -

Acura of Concord responded

Acuraowner14, we're happy you found our staff to be so supportive during your many years of experiences here at Acura of Concord. Earning the confidence of our guests is a top priority for all our teammates including Nazir, Ronnie, Zarif, Andreas, John, Donna and Rob just to name a few. Shopping or leasing for a new vehicle is still a huge life event to many owners and we appreciate providing us the opportunity to be a part of it. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 22, 2019

Ronnie is awesome and will always be there for you. He has the great service and very friendly. I would come back just because of him. Erik is great also. Wh More

by ELEMYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold
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Apr 25, 2019 -

Acura of Concord responded

Thank you Elemye for sharing of your experience with teammates Ronnie Garcia, Erik Arnold and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are very proud to be a part of your Acura ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

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