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Acura of Concord

Concord, CA

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595 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 595 reviews

April 19, 2019

Customer service was excellent Rob did a great job helping us find a new car for our family, he was friendly and honest. We will be back in a few years for another new car More

by Happywithmymdx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Mayfield
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Apr 23, 2019 -

Acura of Concord responded

Congratulations on your new Acura and thank you for allowing Rob Mayfield and our dealership to earn your family's business and to be a part of your new car shopping experience. We are proud to be a part of your Acura ownership journey and look forward to serving your family in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

New RDX The dealership worked with us so we could lease our new RDX. This is our second RDX and love our new vehicle. Staff of the dealership were friendly an More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Nico Herrera, Andreas Mokos, Rob Mayfield
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Apr 23, 2019 -

Acura of Concord responded

Congratulations Andrea on your new 2019 Acura RDX lease and thank you for sharing of your experience with teammates Nico, Nazir, Andreas, Rob and our dealership. With so many choices in the market we appreciate allowing us to earn your business. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Great experience during the service of our 2018 MDX I like to thank Amanda Munroe for all her help during the service of our 2018 Acura MDX. And thanks for arranging Lyft to take us to the bart station. More

by JGMARTINEZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
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Apr 23, 2019 -

Acura of Concord responded

Thank you Mr. Martinez for sharing of your Acura ownership experience with teammate Amanda Munroe during your recent visit at our dealership. We appreciate allowing us to provide the highest level of care for your MDX and for us to be a part of your Acura journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Profession, courteous, quick & efficient Very professional and courteous staff. Quick and efficient process! Enjoyable experience re-leasing another Acura! Would recommend to my friends & fa More

by CRAIGW76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mansoor Mansoori, John Gonzalves
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Apr 23, 2019 -

Acura of Concord responded

Thank you Craig for taking the time to let us know how we did.during your recent visit for an Acura RDX lease. We're glad you had such a wonderful experience with teammates Mansoor and John. We appreciate allowing our dealership to earn your business, not once, twice but for the forth time! If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Poor follow through and customer communication. The service team is generally more style than substance. Instead of the personalized welcome and talk about how hard they are trying to meet needs and More

by AHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Parker, Ronnie Garcia, Yves Vrnoga
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May 03, 2019 -

Acura of Concord responded

Thank you AHL for sharing of your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. If you are willing, we would like an opportunity to help and possibly turn your experience around. With just initials, we are unable to match a customer record to reach you and we would like to discuss this further. Please free to speak directly with our General Manger, Mark Dowling. He may be reached directly, via email at Mark.Dowling@ Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Hands down, THE BEST The most amazing dealership and staff i could ever recommend . Always willing to go above and beyond , especially Rob Mayfield he exceeds my expectati More

by MarinnaC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Mayfield
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Apr 23, 2019 -

Acura of Concord responded

Congratulations Marinna on your new Acura and thank you for your kind words for teammate Rob Mayfield. We appreciate allowing our dealership to earn your business and to be a part of your Acura ownership experience. We know our guests have options when it comes to brand or dealership and proud to be yours. Thank you so much again for your feedback! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Acura MDX recall The Acura service is outstanding in Concord. I love the customer care. Thanks for accommodating me with a rental car too. Happy as ever with everythin More

by JERICEESE1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Donna Lewis
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Apr 23, 2019 -

Acura of Concord responded

Jericeese1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for allowing us to earn your business and for sharing of your experience with teammates Ronnie Garcia, Donna Lewis and our service department. Keeping your Acura MDX safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Car repair Yves, as well as the Customer Service Staff were all professional, friendly, and helpful. They made it easy for me to drop my car and get a rental. S More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
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Apr 23, 2019 -

Acura of Concord responded

Thank you for taking a moment to let us know about your recent service visit. We appreciate allowing Yves Vrnoga and our dealership to earn your service business. We know taking time to have repairs or maintenance can be inconvenient but we are committed to making it as simple as possible. Should there ever by any further inquiry, please feel free to let Yves or any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Acura Lease Acura of Concord took great care of me- excellent pricing and delivery of the car I wanted. Everyone at Acura of Concord was inclusive and Had the an More

by Lissie81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Church, Tyler Parker, John Gonzalves, Rob Mayfield
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Apr 23, 2019 -

Acura of Concord responded

Thank you Lissie for taking a moment to share of your leasing experience during your visit with our dealership. We appreciate allowing teammates David Church, John Gonzalves, Rob Mayfield and Tyler Parker an opportunity to serve and to be a part of your Acura journey. We sincerely thank you for the positive review and looking forward to our continued relationship. Please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 19, 2019

Stellar Service Sales Managers Mark & Rob deliver stellar expertise and service. I’ve bought 5 cars from them and frankly won’t go elsewhere as they’ve earned my lif More

by mjohnson925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Rob Mayfield
Report | Print
Apr 23, 2019 -

Acura of Concord responded

Congratulations on your recent new Acura purchase and thank you for sharing of your experience with teammates Mark Dowling, Rob Mayfield and Ronnie Garcia while shopping at our dealership the fifth time! We know there are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your Acura vehicle ownership journey once again, please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

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