Acura of Concord

Great Service We had received one recall item and when my husband arrived for the appointment the service dept. found a second recall item and wanted to do that o We had received one recall item and when my husband arrived for the appointment the service dept. found a second recall item and wanted to do that one also. It would require extra time, so they gave a Courtesy Car to my him so he could return home and pick up the car the next day. Excellent service! Thank you More

Providing service the right way Took my car in for a recent recall. The staff was courteous and professional throughout the visit. I have always received exceptional service since p Took my car in for a recent recall. The staff was courteous and professional throughout the visit. I have always received exceptional service since purchasing my vehicle in 2015. More

Great experience Acura always does a great job! Everything completed in a timely manner. I’ve purchased a few Acura’s over the years and will continue to come back Acura always does a great job! Everything completed in a timely manner. I’ve purchased a few Acura’s over the years and will continue to come back More

Very good service center This is a very good service center for Acura vehicles. Thanks to Erik Arnold (service advisor) for taking care of my acura rdx (2011). Very friendly s This is a very good service center for Acura vehicles. Thanks to Erik Arnold (service advisor) for taking care of my acura rdx (2011). Very friendly staff. More

EXCELLENT My service guy is the best, I would not know what I would do if he wasn't there. He takes care of my every need . My service guy is the best, I would not know what I would do if he wasn't there. He takes care of my every need . More

Perfect Every body helps me there specially Victoria after she did wash my car by her self for me she is awesome person and she is very active Every body helps me there specially Victoria after she did wash my car by her self for me she is awesome person and she is very active More

Oil Consumption This is the second oil consumption test on my 2012 MDX and moving forward I will only ask for Yves as a Service Advisor. He was non-patronizing, thoro This is the second oil consumption test on my 2012 MDX and moving forward I will only ask for Yves as a Service Advisor. He was non-patronizing, thorough and helpful with communicating the process of the test (even though I did it before) and what will happen if in fact my MDX falls within the guidelines for repair. Donna, as always, was a delight. More

I will never take my vehicles anywhere else. Everyone at AOC is friendly, professional and knowledgeable. Ronnie is always responsive to my questions, explains everything thoroughly and in a way Everyone at AOC is friendly, professional and knowledgeable. Ronnie is always responsive to my questions, explains everything thoroughly and in a way that’s easy to understand. He deserves an excellent rating and I very rarely rate that level. More

Excellent service Ronnie is the best. He’s always so helpful and very thorough with the information. If you need any help in the service department, ask for Ronnie, he Ronnie is the best. He’s always so helpful and very thorough with the information. If you need any help in the service department, ask for Ronnie, he will definitely take care of you !! More

Fast Friendly and Accommodating Customer Service I typically go to Marin Acura since that is where I purchased my MDX. However without going in to oo much detail of their lacking customer service, I I typically go to Marin Acura since that is where I purchased my MDX. However without going in to oo much detail of their lacking customer service, I would like to highlight the wonderful way in which I was treated at Acura of Concord. I was greeted fairly close to my entering the building by a young lady . Shortly after, Yves introduced himself, explained the process of not only my recall but also the process of how I would be handled and as a customer. He arranged a Lyft to both drop me off at home and pick me up to bring my back to the dealership once my service was completed. It was all done in a timely fashion. Donna was super sweet and even gave me some chocolate for the road. I would like to say thank you. In hindsight this is where I should have made my Auto Purchase. More