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Acura of Concord

Concord, CA

Overview
Reviews
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595 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 595 reviews

December 07, 2018

Recall and oil change Terry Pitts always gives great customer service. He always meets my needs as far as time. I’m always limited due my child in school. More

by foxgirl1109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pitts
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Dec 12, 2018 -

Acura of Concord responded

Hi Foxgirl1109, thank you so much for your positive comments about Terry Pitts and the team at Acura of Concord! With so much in our lives, having our vehicle tied up in service is sometimes the last thing on our minds. We appreciate allowing Terry the opportunity help make servicing your Acura as stress-free as possible. If there are any other inquires, please feel free to let Terry or any of our teammates know. Have a great holiday season. Regards, Adam Toy Social Media Coordinator Acura of Concord

December 07, 2018

Honest and Hard working This is my second transaction with Acura of Concord. This time, I had the pleasure of working with Simon Chen in regards to leasing my MDX. Simon is More

by hoangdmd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Chen, Zarif Saeed
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Dec 12, 2018 -

Acura of Concord responded

Congratulations Ms. Hoang on your recent new Acura MDX SUV lease and thank you for sharing of your experience with teammates Simon Chen and Zarif Saeed during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as simple as possible. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new MDX SUV! Have a wonderful holiday! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 06, 2018

Friendly prompt service Personnel great experience Overall great experience the people were friendly I liked having the internet and the water I saw that coffee and snacks were offered that makes it ve More

by GO2SUNSETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
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Dec 12, 2018 -

Acura of Concord responded

Go2sunsets, we're glad to hear you enjoyed your visit and thank you for sharing your positive experience while your Acura was being serviced. We appreciate allowing Victoria Nieders and our dealership to earn your business. Making the most of everyone's time is one of our goals and we are happy that we were able to help make the best use of your time. Should there ever be any questions, please feel free to let us know what we can do to help. Have a great holiday. Regards, Adam Toy Social Media Coordinator Acura of Concord

December 03, 2018

Great overall experience! Appreciate the great service from Nico. He was very flexible in helping me reach a decision that I felt comfortable with. No pressure at all. More

by BSALACUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Herrera
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Dec 03, 2018 -

Acura of Concord responded

Congratulations Mr. Salacuse on your new Acura RDX purchase and thank you for taking a moment to let us know how your visit with teammate Nico Herrera went. We appreciate allowing our team to be a part of your Acura search from start to finish and now to be a part of your ownership journey. Please feel free to let us know if there is ever anything we can do to or answer. We are here to help. Have a great holiday season! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 02, 2018

Great service but slight problem This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who More

by ROSEBLOSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
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Dec 04, 2018 -

Acura of Concord responded

Roseblosm, thanks for your praise and kind comments about Yves Vrnoga and our service team. We really appreciate your time to share your feedback with us! Your positive comments about Acura of Concord means a lot to us. We hope that the key mix up won't deter you from allowing us to continue to be a part of your ownership journey. Until we see you again, please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful holiday season! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 02, 2018

Alright. I new what I was looking for and was glad to find it. I was hopeful for a better deal and found it difficult to manage an agreement with financial a More

by MELYMEL0713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Herrera, Andreas Mokos
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Dec 04, 2018 -

Acura of Concord responded

Hi Melymel0713, we appreciate your honest feedback. Here at Acura of Concord, we strive for excellence, and we are disappointed to hear that you did not have a more positive experience with us at Acura of Concord. Our team is always looking for ways to improve; and we appreciate your input. If you would be willing, we would like to have you contact our manager at (925) 246-5463 to discuss ways we can better serve you in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

December 01, 2018

Best ever This is our 7 th. Acura MDX. This means something. I have worked with Anatoly and mansoor for the last 3 leases. They are honest wonderful service More

by DRRADER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anatoly Neshcheret, Mansoor Mansoori, Zarif Saeed
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Dec 04, 2018 -

Acura of Concord responded

Hi Drrader, thank you for taking the time to leave a review for us at Acura of Concord. We're happy teammates Anatoly Neshcheret, Mansoor Mansoori, and Zarif Saeed was able to continue to have an opportunity with your now, 3rd Acura lease. We are proud that we have exceeded your expectations with your 7th Acura! We appreciate your your high rating and look forward once again to be a part of your Acura ownership journey. Have a great holiday season! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 30, 2018

Such a great service by Mansoor second time buying I love the costumer service , very professional and also quicks process happy with my new MDX 😍😬.. this is my second time buying and I love this des More

by AMARISOFI24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Chen, Mansoor Mansoori
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Dec 01, 2018 -

Acura of Concord responded

Congratulations Amarisofi on your new Acura MDX SUV purchase and thank you so much to taking a few moments to let us know how your return visit went during your visit with us. When it's time to replace replace a previous awesome Acura with another one isn't the biggest challenge, its deciding who to trust to earn your business is. We are proud to be your choice and look forward to being a part of your continuing Acura journey. Thank you again for your kind review of teammates, Simon Chen and Mansoor Mansoori and we look forward to seeing you again soon. Have a great holiday season! Adam Toy Social Media Coordinator Acura of Concord

November 30, 2018

Great service! Disappointed in extra service pkg i purchased re scratches. Car has scratches on trunk but not covered or explained to me up front at time of purchase More

by PATTIPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Very attentive and personable, Victoria Nieders
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Dec 01, 2018 -

Acura of Concord responded

Thank you Pattipace for taking a few minutes to let us know about your service visit during your recent visit to our dealership. We appreciate allowing us to continue to earn your business and a happy to see such high star feedback. In reading your comments, we see that you were disappointed that damage to the paint was not covered under the paint finish protection. We do not want our guests to feel that we are not concerned and would like to clarify any questions regarding our protection services. If you are willing, can you contact our Sales Manager so we can clarify things? Please feel free to call us at (925) 246-5463 at your earliest convenience. Again, many thanks for choosing our dealership and we look forward to seeing you in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 29, 2018

Purchasing a new vehicle Staff was great..very helpful. Purchased a vehicle 12 years ago and found the staff excellent, so I am a return customer and now the staff is exceptio More

by LLRM1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Ponciano, Simon Chen, Lynette Ramirez
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Dec 02, 2018 -

Acura of Concord responded

Llrm1951, we are so happy to read such a great review about your recent purchase visit at Acura of Concord! We're proud that you had such a wonderful experience with us and that even twelve years later, given the opportunity to earn your business once again. Should there every be any questions, we will be ready to assist. Now and even twelve years into the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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