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Acura of Concord

Concord, CA

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597 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 597 reviews

November 13, 2018

Clear information and many choices Other my friends have purchased the cars from this dealership. It was very quick deal and clear all the information. Simon is great and respective pe More

by DROCHUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Chen
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Nov 15, 2018 -

Acura of Concord responded

Thank you for your positive feedback and thank you for allowing teammate Simon Chen and our dealership to earn your business. We are proud that we came highly recommended by your friends. Should there be any questions about your new Acura, please don't hesitate to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 12, 2018

Nine times We’ve re-upped for an Acura vehicle for nine times probably around 25 years now and have loved all of the Acura cars we’ve owned More

by Deanosan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Church, Simon Liang
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Nov 15, 2018 -

Acura of Concord responded

Congratulations Deanosan on your recent Acura purchase and thank you for sharing of your experience with teammates David Church, SImon Liang and of our dealership. With so many choices in the market we appreciate allowing us to earn your business and to be a part of your 25 year Acura journey. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions with your ninth Acura! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 12, 2018

Acura MDX Great experience with both Mansoor and Anatoly. This is our second MDX bought from Anatoly at Acura of Concord. Looking forward to a third time. More

by eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anatoly Neshcheret, Mansoor Mansoori
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Nov 15, 2018 -

Acura of Concord responded

Congratulations Eric on your recent new Acura purchase and thank you for sharing of your experience with teammates Anatoly, Mansoor and of our dealership. With so many choices in the market we appreciate allowing us to earn your business for a second time. As your vehicle ownership partner, we stand behind every Acura we deliver, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 11, 2018

Excellent service David gave me a straight forward answer, very deligent and patience. The price is quite compelling. The Finance Manager is good but the interest rate More

by YUNGKIEHING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Church, Malia Manglicmot, Zarif Saeed
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Nov 15, 2018 -

Acura of Concord responded

Thank you Yung Kie Hing for sharing of your experience with our dealership. We appreciate allowing teammates, David Church, Zarif Saeed, and Malia Manglicmot an opportunity to serve you. Our dealership is committed to be a part of your vehicle ownership or shopping experience and we want all our guests to have an outstanding visit but it appears that there was some concerns regarding financing during your recent visit. Your feedback has been shared with our management and will be used to review our processes in the near future. We would like more details regarding your visit and would like to help. Please feel free to contact any of our sales managers directly for assistance at 877-417-4449. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 11, 2018

Patient, friendly and product knowledgeable salesperson. They took the time to explain the different models, the different accessory packages and the benefits of each. Test drives were thorough. A very open More

by LEEDOUD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas In Finance - Good Guy, Tim Tyler
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Nov 13, 2018 -

Acura of Concord responded

Congratulations Leedoud on your recent vehicle purchase and thank you for sharing of your experience with teammates Timothy Tyler and Andreas Mokos during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your pre-owned ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 11, 2018

Small things matter Small things are important. My documents are on a thumb drive. I have a computer but what if I didn’t? I only noticed that the car did not have rear More

by BLACHAUX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Haskins
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Nov 15, 2018 -

Acura of Concord responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We can assure you that we do not find this type of customer experiences acceptable, and we would like to address the key fob situation you have described. We would like an opportunity to make this up to you but need more information. Please reach out to us at (877) 417-4449 so we can work towards a resolution. Please ask for Sales Managers Simon or Anatoly. Thank you, Adam Toy Social Media Coordinator Acura of Concord

November 10, 2018

Good. Oil change and tire rotation was prompt. Acura of Concord could add more class to their service by running the cars through their car was like Concord More

by NUKSPCTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
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Nov 13, 2018 -

Acura of Concord responded

Hello Mr. Ang, thank you for taking the time to leave a service review for us at Acura of Concord. ! We appreciate allowing James Zipp and Victoria Nieders to assist and for your feedback! During the colder ambient Winter months, it is natural for tire pressures to be a few pounds lower in the morning, the condition under which they should be checked as driving even a few miles will naturally raise the tire pressures due to friction caused by rolling resistance and tire flex. Here is a 3rd party articles that discusses why tire pressures should be raise a few pounds in the Winter. https://www.tirerack.com/tires/tiretech/techpage.jsp?techid=73 https://www.tirerack.com/tires/tiretech/techpage.jsp?techid=168 If you're ever in need of more help, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 10, 2018

Acura of Concord made it easy! Providing me a quick Lyft back to pick up my car after servicing made the process so much easier! They provided clear documents and quotes for near fu More

by TAMART6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pitts
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Nov 15, 2018 -

Acura of Concord responded

Thank you for sharing of your experience with teammate Terry Pitts while your Acura was in for service at our dealership. We are focused on learning and improving our guest experience like providing ride share is just one way we are committed to becoming your Acura ownership partner. Your feedback is valuable, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 09, 2018

Service for my RDX Went to take my RDX for service A1 and I let them know that my breaks were squicky, Victoria who was the one helping me immediately said it should be More

by GONZALEZ_HAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braulio Gonzalez , Victoria Nieders
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Nov 09, 2018 -

Acura of Concord responded

Hi Gonzalez, we are very happy to have provided you with such a positive service experience with your Acura RDX! Thank you for taking the time to leave a review for teammates Victoria Nieders, Braulio Gonzales and our dealership. We're happy we could meet your expectations! If you have any further questions about your Acura, please don't hesitate to reach out! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 09, 2018

Great experience more than happy we went with an Acura People there are great! Our Sales person was and is Awesome! Thank you Tim for your assistance on the purchase of our first Acura! Awesome More

by X199GB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Tyler
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Nov 09, 2018 -

Acura of Concord responded

Thank you for your kind review; we are happy to pass along your comments to Tim Tyler and the team here at Acura of Concord! We're glad to hear you enjoyed your visit and that our team delivered such a great experience on your first Acura! We are proud to be a part of your journey and If there's anything further we can do for you, let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

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