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Acura of Concord

Concord, CA

Overview
Reviews
Vehicles
3.4
598 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 598 reviews

December 03, 2019

Great service Amanda was great to work with!She kept me informed and let me know what the time frame would be. Thankful I was given a courtesy car. Would recommend More

by morangirls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
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Dec 05, 2019 -

Acura of Concord responded

Hello Ms. Moran, thank you for taking a moment to leave us a review about your recent service visit. We're happy we could meet your expectations! Thank you for letting us know about your experience with teammate Amanda Munroe and our service department. We appreciate allowing us the opportunity to keep your Acura MDX up to date. Your time is valuable, and glad that we were able to make arrangements to better fit your schedule. We are proud to been a part of your Acura journey and committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 01, 2019

First service A-1 if my Acura It was very busy the morning I came in ( Saturday) but I had called ahead for an appointment. At first, they said it would be delayed because of a bac More

by cking82047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Dec 03, 2019 -

Acura of Concord responded

Hi Cking82047, we are very happy to have provided you with such a positive experience! Thank you for sharing of your experience with Amanda Munroe and our service department. We appreciate allowing us the opportunity to provide the highest level of care and keeping your Acura factory safe. Your time is valuable, and glad we could accommodate your schedule during the busy holidays. As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 30, 2019

Great Experience Five Star Service from Amanda.and the Service Staff. Rear view mirror came off the windshield mount as we were on our way to Concord from Sunnyvale. More

by stug48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Dec 03, 2019 -

Acura of Concord responded

Stug48, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your recent experience with teammate Amanda Munroe during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura, to help keep it safe and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 29, 2019

Alignment documents Contacted service manager about my issue and never heard bacK. After being a Honda technician for 15 years at a dealership I expected more. Obviously More

by Buddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Arnold
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November 26, 2019

Best representatives Great work environment the representatives makes you feel welcome also having drinks and snacks for the customers while waiting is wonderful overall g More

by asif__palyal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Nov 28, 2019 -

Acura of Concord responded

Thank you Asif Palyal for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Amanda Munroe to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates like Amanda that are committed to provide the best possible experience while doing so make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 23, 2019

Service Brought my 2016 mdx for service and ERRON JABOBS was my service advisor and he answered all my questions. He's very customer focus and a delight to wo More

by R-DRAPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erron Jacobs
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Nov 25, 2019 -

Acura of Concord responded

R-draper, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience with Erron Jacobs while visiting our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura MDX. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 23, 2019

Excellent service The Concord Acura service team is always great. They have the best customer service. They take the time to listen to your concerns and fulfill your re More

by Ajmarki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
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Nov 25, 2019 -

Acura of Concord responded

Hello Mr. Marki, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Concord! Your time is valuable and we appreciate allowing teammate Yves Yrnoga to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura MDX, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

November 22, 2019

Fabulous service and best price! Straightforward and easy to work with, gave us the best price without the haggle. Mansoor was a delight to work with, no pressure, friendly, knowledge More

by craig_potter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mansoor Mansoori
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Nov 25, 2019 -

Acura of Concord responded

Congratulations Craig on your new Acura and thank you for sharing of your experience with teammate Mansoor Mansoori during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business from across the Bay. As your Acura ownership partner, we stand behind every one we deliver, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 22, 2019

Beware of charges The customer service is great and the work, as far as I can tell, is as to be expected. My beef, and it’s my own fault for not thinking about it or as More

by Cargasm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Report | Print
Nov 25, 2019 -

Acura of Concord responded

Thank you for sharing of your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that there was some concern regarding your recent experience. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. We would like an opportunity to help and possibly turn your experience around. If you are willing, we would like to discuss this further and invite you to speak directly with our Service Manger, Tyler Parker. He may be reached directly, via email at Tyler.Parker@ Hendrickauto.com or call us at (925) 246-5463. We look forward to discussing your experience and like to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 21, 2019

I’ll Be Back Concord Acura took great care of me and my car I highly recommend them. Amanda was my service assistant and she was amazing. I’ll be back!!! More

by vguthrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Nov 25, 2019 -

Acura of Concord responded

Thank you V Guthrie for sharing of your service experience during your visit to our dealership. We appreciate allowing teammate, Ashley Fritze to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but teammates, like Ashley is focused on providing the best possible experience to our Acura guests. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Concord

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