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Acura of Concord

Concord, CA

Overview
Reviews
Vehicles
3.4
598 Reviews
Our full-service luxury car dealership has been serving Pleasant Hill, Walnut Creek, Oakland, Danville, Fairfield, East Bay, Contra Costa County and the greater San Francisco Bay Area community since 1989. We are located conveniently on Concord Autorow, and we have the prestigious honor of being a verified Acura EXCELL dealership. Many drivers have placed their trust and their cars in our hands and come away satisfied. Let us meet, and exceed, your expectations for a dealership experience.
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1340 Concord Ave

Concord, CA

94520

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Showing 598 reviews

November 21, 2019

Phone does not work My phone hardly works, I’ve been bringing it in for this problem since I bought the car. It still hasn’t been fixed they just do upgrades on the compu More

by CBIENATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Munroe
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November 20, 2019

I did recommend and my friend bought a car too Good team, good deal on nice new car. Liked it enough to refer a friend who also bought a new car. Need I say more? More

by jeff.milanowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Herrera
Report | Print
Nov 28, 2019 -

Acura of Concord responded

Congratulations Mr. Milanowski on your new Acura purchase and thank you very much for sharing of your experience with teammate Nico Herrera during your visit at our dealership. We know our guests have choices when it comes to which dealership and appreciate the opportunity to earn your business. As your Acura ownership partner we stand behind each one we deliver, so please always feel free to let us know if there are any questions. We are here to help! Thank you for your recommendation and have a wonderful holiday week! Adam Toy Social Media Coordinator Acura of Concord

November 15, 2019

I have always had very good service, and Am happy 😊 to I have always had very good service, and Am happy 😊 to take my car there for Service or questions on the electronics, I have always been greeted More

by docrog49
Recommend Dealer
Yes
Employees Worked With
I am not familiar with all the employees., Mansoor Mansoori, Victoria Nieders
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Nov 18, 2019 -

Acura of Concord responded

Hi docrog49, your wonderful feedback and recommendation mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Our service team committed to ensure our guests have a safe and reliable vehicle. We appreciate allowing our teammate Victoria Nieders and Mansoor Mansori to be a part of your Acura journey and look forward to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2019

Transmission First time I haven’t had 1st class service. Visit 1 I waited 20 minutes before someone told me I had to check in at the desk. During repair they said More

by Susanfrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold
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Nov 18, 2019 -

Acura of Concord responded

Thank you Ms. Frey for sharing of your recent two visits with our service department. We appreciate allowing our team an opportunity to provide the highest level of care for your Acura RDX. Our dealership is committed to be a part of your ownership experience and our goal is for all our guests to have an outstanding service visit but it appears that your recent visits were less than perfect. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and will be used to review our processes and look for areas we can improve our guest experiences to avoid these kinds of occurrences. We also like to discuss your experiences in person and if you are willing at your convenience, invite you to speak directly with our General Manager, Mark Dowling. Please feel free to email him directly at Mark.Dowling@HendrickAuto.com or call us at (877) 417-4449. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2019

Service with a smile Amanda was courteous and accommodating as usual. She communicated the repairs that were need on my vehicle in a manner for which I understood and gave More

by ccrich1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Nov 15, 2019 -

Acura of Concord responded

Thank you CCRICH1976 for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Amanda Munroe to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 13, 2019

Excellent service Everyone at the service department was nice and friendly and I would definitely recommend them to any of my friends and family. That’s all I have to s More

by JUNIS350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Zipp
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Nov 14, 2019 -

Acura of Concord responded

Junis350, we are glad we could help! Our dealership strives for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate James Zipp to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 12, 2019

Great service Alex was very helpful, friendly, honest, and provided great service. He did everything possible to help me get the best service and I appreciate it so More

by Lasylvita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
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Nov 14, 2019 -

Acura of Concord responded

Thank you Lasylvita for sharing of your recent experience with teammate Alex Farmakis during your service visit with our dealership. We appreciate allowing us the chance to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 12, 2019

Great! The car specs I wanted wasn't available in Concord, they were able to find it at another location. They were able to get it to Concord as scheduled a More

by TMCHOME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Herrera, John Gonzalves
Report | Print
Nov 14, 2019 -

Acura of Concord responded

Tmchome, we're so glad that we were able to go above and beyond your expectations! We're glad you found our team to be so supportive while shopping for the perfect Acura. Earning your business is important but our top priority is to do whatever it takes to meet your individual requirements and needs. Shopping or leasing for a new Acura is a huge life event and we appreciate allowing teammates Nico Herrera and John Gonzalves the opportunity to be a part of it. Your review means so much to us and we're so happy to have earned it. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! Congratulations on your new Acura SUV and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 10, 2019

Excellent customer service Pretty helpful personal, they really knew their product also helped me on some of my additional parts for my car. They were really respectful on our d More

by MEJIA_1804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Herrera
Report | Print
Nov 12, 2019 -

Acura of Concord responded

Hi Mejia_1804, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations while visiting our dealership. Congratulations on your new Acura purchase and thank you for sharing of your experience with teammate Nico Herrera during your visit at our dealership. With so many choices in the market we appreciate allowing us to be the one earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible from start to finish. Should there ever be any inquiry about your Acura, please feel free to let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 08, 2019

Great I was preparing for my exam thecnext day. The techinicians were so efficient that I was able to concentrate on my work while they completed theirs'. More

by Adilbala
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Report | Print
Nov 11, 2019 -

Acura of Concord responded

Adilbala, we are very happy we could provide you with a positive experience! Your wonderful feedback and recommendation mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We are committed to ensure our guests have a safe and reliable vehicle while respecting your schedule the best that we can. We appreciate allowing our dealership to be a part of your Acura journey and hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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