Acura of Concord

Acura of Concord responded

Thank you Ms. Beck for taking a moment to let us know about your recent service visit to our dealership. We appreciate your feedback, praise and allowing Erik and Amanda to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates who's goal is to provide the best possible experience can make all the difference. We thank you again for choosing us to be a part of your Acura RDX ownership and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you LINOSOL32 for taking a moment to let us know about your recent visit with our dealership. Your time is valuable and we appreciate allowing Yves Yrnoga the opportunity to earn your business and be a part of your Acura ownership experience. Please feel free to let us know if there is ever anything we can assist with. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Dmf01, we're glad to hear you enjoyed your visit. We know buying a car should be fun, simple and stress-free. Thank you so much for choosing our dealership and allowing teammates, Nico Herrera and Zarif Saeed from start to finish to earn your business. Should there be any questions about your purchase, please don't hesitate to let Nico or any of teammates know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Xenamax2, your wonderful feedback and rating mean a lot to us. We know our guests have choices when it comes to maintenance and we appreciate allowing Erik and our dealership to earn your business. Thank you again for your review and recommendation. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you so much Jeremy for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Kyle Jensen for their commitment to ensure we provide a proper Acura experience. We are happy that our service team was able to determine the cause and provide the correct remedy, saving further inconvenience and time. Should there ever be anything we can do to assist with your Acura, please don't hesitate to let Kyle or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you for sharing of your experience with our service department. We appreciate allowing our team to provide the highest level of care for your Acura MDX. Our dealership is committed to be a part of your Acura ownership and we want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. We appreciate allowing our dealership the opportunity to provide a resolution and your patience while we had the bumper repaired. Your feedback is valuable and has been shared with our management and will be used to imp;rove our processes in the near future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you for sharing of your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. We would like an opportunity to help and possibly turn your experience around. If you are willing, we would like to discuss this further and invite you to speak directly with our General Manger, Mark Dowling. He may be reached directly, via email at Mark.Dowling@ Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you TONIMCDONALD for taking a moment to share your experience with our teammates, Amanda Munroe and Donna Lewis during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Acura journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Mary for choosing our dealership and allowing teammates Ronnie, Erik, John, Donna, Tyler, Nazir and Rob the opportunity to earn your business for the past 19+ years. We appreciate your feedback and sharing of your most recent service experience. We thank you again for providing us with the chance to earn your business with both your first 2002 Acura TL-S and 2016 Acura TLX. Your complete satisfaction is important to us, so please feel free to let any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hello Cadotte, we appreciate you taking the time to leave us this feedback and it is great to see you had such a positive experience at Acura of Concord. We appreciate allowing teammate Amanda Munroe to be a part of your Acura journey. We understand that having a safe and reliable vehicle is very important to all our guests as well as respect for their time. We look forward to serving again and hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord