Acura of Concord

Brought in my MDX for an A1 service. Upon my arrival I was welcomed by Victoria a very pleasant and welcoming team member. After 20 minutes of waiting to see a service advisor I asked Victoria if I was go was welcomed by Victoria a very pleasant and welcoming team member. After 20 minutes of waiting to see a service advisor I asked Victoria if I was going to see a service advisor as I had been waiting for 20 minutes. She referred me to a woman by the name of Amanda who seemed very annoyed for an unknown reason. Amanda failed to say a simple hello, good morning or a simple welcome. Her response was “come here”. Very unprofessional and completely lacking customer service. I have to say, I have been an Acura of Concord customers for over a decade and service has completely gone downhill. Service does not offer curtesy car washes, no more shuttle service (only car ride services), and a shortage in service advisors. When my lease ends, I will consider leasing another luxury vehicle such as Lexus or Audi. I am not getting the type of service that a loyal customer deserves. More

Erik was really a pleasant, friendly and professional staff. I would definitely recommend their business! They do a fantastic job and are immensely customer oriented. staff. I would definitely recommend their business! They do a fantastic job and are immensely customer oriented. More

Ronnie Garcia is the best service representative I have known. He is retiring and I am going to miss him greatly. I hope Amanda is great too. known. He is retiring and I am going to miss him greatly. I hope Amanda is great too. More

I was presented a $600 charge for an item that had recurred. In the past I was told there was nothing that could be done. The warranty on my car recently ran out. Coincidentally (?) they can now diagn recurred. In the past I was told there was nothing that could be done. The warranty on my car recently ran out. Coincidentally (?) they can now diagnose and fix it. Attitude goes a long way. When I mentioned that the same diagnostic lights has been on before and have brought it in, the service representative was abrasive. If not for his approach I would give higher marks. I do not recall the service technicians name. Donna Lewis, however, is always great. More

We had a emergency, Out of town and basically at the mercy of Acura of Concord. Jeff was more than accommodating in assisting us in getting our new tires the next day and providing a loaner while they mercy of Acura of Concord. Jeff was more than accommodating in assisting us in getting our new tires the next day and providing a loaner while they fixed our car. So appreciated the one on one service More

My salesman did not know how a lot of the working of the car and I thought the manger was dishonest and I was a returning customer car and I thought the manger was dishonest and I was a returning customer More

Mansour and Zarif were very patient, kind, detailed and accommodating when helping me purchase my new RDX 2020. I will definitely refer more friends and family to them. accommodating when helping me purchase my new RDX 2020. I will definitely refer more friends and family to them. More

Awesome service Very friendly and very professional. They always make me feel so comfortable. Thank you for the treats and for always putting your client's first. Very friendly and very professional. They always make me feel so comfortable. Thank you for the treats and for always putting your client's first. More

I live out of town, but worth it Would recommend Acura of Concord to anyone. From the purchase to my three service visits since. Best vehicle from the best staff. Plus, they serve Pee Would recommend Acura of Concord to anyone. From the purchase to my three service visits since. Best vehicle from the best staff. Plus, they serve Peet’s. More

Service visit Victoria was prompt at the drive, even though I was the first If the day there and start bell hadn’t really rung yet. She was thorough with explanatio Victoria was prompt at the drive, even though I was the first If the day there and start bell hadn’t really rung yet. She was thorough with explanations of what would come, and same at pick up. More