Acura of Concord

Excellent Sales team but disappointed by Finance team The sales team was extremely responsive to my questions and provided all the information in a timely manner. I arrived on the day to pick up my car bu The sales team was extremely responsive to my questions and provided all the information in a timely manner. I arrived on the day to pick up my car but had to wait more than 2 hours to speak with the finance team. This experience was extremely unpleasant as my family stranded while I was waiting to finalize the deal. I had notified the dealership about my arrival 3 days in advance but the finance team did not prepare my paperwork on time. Furthermore, I was kept waiting for more than two hours to speak with the finance team. After we started our conversation, I was told about the additional maintenance package which I was not notified before the purchase so I was forced into buying additional maintenance package without sufficient time to review. Even though the finance team provided accurate numbers and the staff was courteous, the whole delay could have been avoided by preparing ahead of time. More

Warranty Repair Great service as always - Ronnie is my main contact over there, and he's always extremely helpful. Service is always 10/10 with this guy. My last visi Great service as always - Ronnie is my main contact over there, and he's always extremely helpful. Service is always 10/10 with this guy. My last visit, he helped me out with a warranty repair, and it all went smoothly. More

Great experience Great friendly staff very knowledgeable always willing to help and make sur the job is complete to the customers satisfaction. Will continue to do b Great friendly staff very knowledgeable always willing to help and make sur the job is complete to the customers satisfaction. Will continue to do bussiness with Acura of Concord . More

Fast, easy and informative Very helpful, great experience, answered all my questions and worries and then some. Highly recommend. Wasnt teated like cattle. Took the time to Very helpful, great experience, answered all my questions and worries and then some. Highly recommend. Wasnt teated like cattle. Took the time to help me out with your concerns and very friendly More

Excellent Service I choose the service that has a 30-45 minute completion time, my vehicle was completed In 30 mins. Always kept me informed of the status of my vehicle I choose the service that has a 30-45 minute completion time, my vehicle was completed In 30 mins. Always kept me informed of the status of my vehicle in the service process. The whole team offered refreshments and the ability to comfortably wait for my vehicle. More

Excellent service I was in for the regular service plus some noise concerns. Scheduling - even at the last minute was easy. I was greeted by Ronnie - he is exceptiona I was in for the regular service plus some noise concerns. Scheduling - even at the last minute was easy. I was greeted by Ronnie - he is exceptionally friendly and efficient. Was out of the office in a few minutes. Also I really like the cooperation with Lyft! Fast and easy shuttle to and from BART stations. The work was done as committed, concerns addressed. I feel confident in the service. Vladimir More

Experts timely and adorable job They ate awesome working team and friendly with customer. Dealers have a wonderful employees with a lot of experience to tell customers. The price ave They ate awesome working team and friendly with customer. Dealers have a wonderful employees with a lot of experience to tell customers. The price average and we are able afford it. More

Smooth and quick transaction! My experience was great with Acura of Concord. I first met with Mansoor, who was very knowledgeable. I came back the following day and purchased the c My experience was great with Acura of Concord. I first met with Mansoor, who was very knowledgeable. I came back the following day and purchased the car from Antolin. Antolin was great at answering all my question. The sale of the car was smooth. Ihad been to this dealership before, and the moment you drive up, they have salesman that greet you right away, which is a big plus. I love my Red MDX! More

Great -- except completing a credit application for cash My experience was excellent...EXCEPT I was required to complete a credit review application for an all-cash transaction. That really pissed me off. My experience was excellent...EXCEPT I was required to complete a credit review application for an all-cash transaction. That really pissed me off. It also added a good 30 minutes to being in the dealership, which was a complete waste of time. More

First time buying a car - I loved my experience I loved my time at Acura of Concord. This was my first buying experience and I walked away thinking how quick and easy it was! Both the car salesman, I loved my time at Acura of Concord. This was my first buying experience and I walked away thinking how quick and easy it was! Both the car salesman, Mansoor Mansoori, and the finance manager, Zarif Saeed, were direct and educational. I’m happy I am leasing because it means I will be back in three years! I look forward doing it all over again with this team. More