Acura of Concord

Avoid this dealership! Deceptive financing practice What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past What started as a visit to test drive the TLX ended with closing a lease deal for a 2017 TLX with Tim Tyler that finished with signing documents past their dealership hours at 8:30 PM. At that hour I was only interested in the final price for the car and the monthly payments which were acceptable. My wife and I signed and initialed the docs and would read the details after we left during dinner. I let my guard down and trusted that the pertinent details would be described by Zarif Saeed the finance director as we signed each document. Only while eating dinner at a nearby restaurant did I see that a $2000, 2yr optional service agreement had been added and texted Tim Tyler immediately who responded that he would instruct Mr Saeed to remove that and we can re-sign the documents when we return to pick up the car. However I stewed all night about the non-disclosure of the $2000 service agreement and after listening to my recording of the 20+ min conversation with Zarif, it is clear he intentionally omitted describing this big item while he spent some time describing the discounted oil change program, the $750 incentive, and “free” excess wear and tear addendum. He even took the time to point out the tax and doc processing charge but somehow left out the $2000 service contract with the line he had asked me to initial??? How convenient of him. So I felt very deceived after reading the contract during dinner and eventually just pissed off all night for being duped. I set an ultimatum that now I want them to not just remove the service agreement but also knock down the sales price another $2000 so they'll know what it will feel like to give up $2000. At least I was transparent with me taking $2000 out of their pockets. The following day Tim set up a phone call with the GM Mark Dowling to discuss the situation. My conversation with Mark Dowling the dealership GM was cordial and he apologized for the "misunderstanding". In his 15+ years with the dealership, he apparently has not encountered such a complaint. I was told I should have received a copy of that signed service agreement but conveniently that was also not included the packet. Mr. Dowling's claim and the absence of that service contract only confirmed that this dealership cannot be trusted and clearly do not know how to nurture the customer loyalty. Needless to say, I instructed them to void the contract due to deceptive finance practice. I fully accept the need for profit but not ever through deception. It's unfortunate that Tim Tyler who is a straightforward, no-nonsense client advisor is working for such a dishonest dealership. We told him what we were looking for, he delivered in a clear and timely manner, and we were happy to get the car a couple of weeks earlier than planned. But unfortunately, as the process escalated thru finance and finally to management, the true colors of Concord Acura emerged. AVOID this dealership! I went to Acura Marin the next day and got our TLX and I will be writing their praises. More

Do NOT buy or service your car here – they are scam artists and their service department is embarrassing incompetent. After taking my car in for an oil change, I was notify my rear brakes were worn ou artists and their service department is embarrassing incompetent. After taking my car in for an oil change, I was notify my rear brakes were worn out after just 15k total miles and 5k after I bought it - as a Certified Pre-owned no less. The service rep said they would investigate to see what could be done with repair costs. Well, that was last I heard from anyone in the service department. Over a 3 week span, they never called me back, never returned my voice mails or emails. When I contacted the person who sold the car, they responded with “At this point there is not much I can personally do. Except have sympathy for your current situation.” Really, all he can do is provide sympathy? I’ve since found out Honda/Acura lost a class action lawsuit due to faulty rear brakes and legally required to repair them… and still they only response I get is sympathy. Acura of Concord or scam arts – DO NOT buy or service your car there. More

I found an Acura TL online, and I quickly called this dealership and made an offer on the car. My offer was accepted, and I tried to pay for the car over the phone with a wire transfer. Unfortunately I w dealership and made an offer on the car. My offer was accepted, and I tried to pay for the car over the phone with a wire transfer. Unfortunately I was unable to make the transfer due to the fact that is was a Friday, and the money wouldn't go through until Monday. I decided to make the trip up Saturday evening after work. I had talked to my salesman Juan (and Chuck) to ensure my car was still available. I purchased a train ticket for Saturday, and had my weekend planned around driving the car home. I even confirmed with the salesman that the car was available before I boarded my train. He said "The car is safe, don't worry about it - you'll have your car at 10 AM tomorrow!" I boarded my train, and after 4 hours on the train, I received a text message from my salesman stating the car was sold. Not a phone call, a text message. I tried calling him back, but he would only text me. Here I am Sunday morning, 5 hours away from home... without a car. Thank you Concord Acura for screwing me over. More