Acura of Concord - Service Center

inept service and poor customer relations I had to jump start my Acura MDX. Drove to Acura. They charged battery, said it was fine, just low from not driving much.. 2 hrs later had to jump sta I had to jump start my Acura MDX. Drove to Acura. They charged battery, said it was fine, just low from not driving much.. 2 hrs later had to jump start again. Drove to Acura. Left car with them for battery stress test -- supposedly. They said it was fine. Drove car home. next morning would not start and could not jump. Called tow service. Took car to different repair shop. They immediately diagnosed bad battery. Bought new battery. Repeatedly called Acura and left messages asking to get credit for years on old battery which I bought from Acura; it expired after 3 yrs of 5-year life. After 3 days service manager called back. said I had to bring battery in so they could test it. She was less than friendly, even though I have been a customer for 30 years. Refused to offer any compensation for all the time I wasted. No one ever admitted Acura screwed up. Service manager also refused to keep old battery and refund battery core charge. She said, "we don't want your battery." After I left the dealership, Acura called to say the battery was bad. They had an employee drive to my house to deliver my old battery -- the cost of the employee's time for this 30 min. roundtrip drive must have exceeded the $18 refund I requested for the core charge. Acura definitely sent me a message -- they neither valued my long-term business nor cared if it continued in future. More

He seems nice and sweet but he has an evil heart. I brought my car here for a regular oil change and service.Eric was my service advisor. He seems very nice and helping but when I take my car I found brought my car here for a regular oil change and service.Eric was my service advisor. He seems very nice and helping but when I take my car I found out that they swiched the front and back tires and put nail from the inside which requires tire change. I put the blaim on the service guy and continued going for another service. On my second time they did a B16 service they said my car is in a good condition but on a third day my car shut off at Costco gas station. My car was towed and delivered to this place again. They said it was a battery and a wire problem which they said it was ok three days ago. They gave me a loaner car and I left my car with them. They call me the next day and I picked up my car on my way to work. Since I was rushing to work and they said the problem was battery and wire I didn't take time to look around. I drove to work and parked my car and I found out that they damaged my passanger side running board. Now I clearly see what they have been doing. I didn't expect such evilness from a big company like this. From now on I stay away from any Acura company. More

Brought in my MDX for an A1 service. Upon my arrival I was welcomed by Victoria a very pleasant and welcoming team member. After 20 minutes of waiting to see a service advisor I asked Victoria if I was go was welcomed by Victoria a very pleasant and welcoming team member. After 20 minutes of waiting to see a service advisor I asked Victoria if I was going to see a service advisor as I had been waiting for 20 minutes. She referred me to a woman by the name of Amanda who seemed very annoyed for an unknown reason. Amanda failed to say a simple hello, good morning or a simple welcome. Her response was “come here”. Very unprofessional and completely lacking customer service. I have to say, I have been an Acura of Concord customers for over a decade and service has completely gone downhill. Service does not offer curtesy car washes, no more shuttle service (only car ride services), and a shortage in service advisors. When my lease ends, I will consider leasing another luxury vehicle such as Lexus or Audi. I am not getting the type of service that a loyal customer deserves. More

I was presented a $600 charge for an item that had recurred. In the past I was told there was nothing that could be done. The warranty on my car recently ran out. Coincidentally (?) they can now diagn recurred. In the past I was told there was nothing that could be done. The warranty on my car recently ran out. Coincidentally (?) they can now diagnose and fix it. Attitude goes a long way. When I mentioned that the same diagnostic lights has been on before and have brought it in, the service representative was abrasive. If not for his approach I would give higher marks. I do not recall the service technicians name. Donna Lewis, however, is always great. More