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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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September 05, 2019

Great customer service I always see Erik when I have my car serviced, he is always very helpful and explains what needs to be done. I have been taking my car to this service More

by TDRE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
Sep 10, 2019 -

Acura of Concord responded

Tdre4, we're happy you found our staff to be so supportive during your experience here at Acura of Concord and we're glad you had such a wonderful experience with us! Thank you for sharing of your experience with Erik Arnold, Donna Lewis and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership experience for the past 13 years, so please feel free to let us know if there are ever anything we can do to assist! Regards, Adam Toy Social Media Coordinator Acura of Concord

September 04, 2019

Great Service as Usual Yves got everything taken care of in a timely manner given my car was brought in without an appointment. I was given a loaner to get to my dental appo More

by ReneeG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Sep 06, 2019 -

Acura of Concord responded

Hello Renee, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Yves Vrnoga and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for 6+ years! As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

September 04, 2019

So nice and efficient Alex was the best, very nice and professional! He is very efficient and knows your time is valuable. He kept me updated and in less time then I expect More

by vestes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
Sep 06, 2019 -

Acura of Concord responded

Hi Vestes, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Alex Farmakis to earn your business. Time is very valuable to our guests. our team is committed to making the best of it when providing service. We thank you for letting be a part of your Acura ownership journey and we look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 04, 2019

Excellent Service Everytime I go in for service they r all so welcomein an friendly Ronnie is usually my service guy an I can’t thank him enough More

by jackiesperow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Sep 06, 2019 -

Acura of Concord responded

Jackie Sperow, we strive for 100% satisfaction, and it is great to see you had such a positive guest experience at Acura of Concord. Thank you for taking the time to let us know about your recent service visit to our dealership with teammate Ronnie Garcia. Whether shopping for your next vehicle or for routine maintenance, we know there are many choices in the market and we appreciate allowing us to earn your business. We want to continue to be a part of your journey, so please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 04, 2019

Everything told them was not done I took my car in for maintenance, my window passenger side had fallen down and my system was stick update for months. They did maintenance and fix wi More

by DSAMPSON0316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant for system, Tyler Parker, Kyle Jensen
Sep 06, 2019 -

Acura of Concord responded

Thank you D Sampson for sharing of your recent service experience with our dealership. We appreciate you allowing our team an opportunity to earn your business once again. Our dealership is committed to providing each guest a great ownership experience, however, it appears that your recent visit was less than perfect. We apologize for any inconvenience. Your feedback was shared with our management team and will be used to review our processes. We take every opportunity as an chance to learn and improve where possible because we are committed to provide a better Acura experience for our guests. We appreciate the feedback, and would like to discuss it with you further. Please contact our service manager, Tyler Parker (877-435-8236) at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 01, 2019

Always a great experience Atmosphere is always friendly. Enjoy working with Yves Vrnoga as my service advisor who is always friendly and leaves a lasting impression of going ou More

by Acura415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Sep 05, 2019 -

Acura of Concord responded

Hi Acura415, thank you so much for your positive comments about our dealership and for your kind review; we are happy to pass along your comments to the team here at Acura of Concord! Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura. Your feedback is valuable and may be use to improve our guest experiences. We appreciate allowing teammate Yves Vrnoga be a part of your Acura journey. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 01, 2019

Consistent excellence I became a first time Acura owner 5 years ago. I live in the middle of two Acura dealers. I was heading North and headed in to Concord Acura. I have n More

by PMONICA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Sep 05, 2019 -

Acura of Concord responded

Pmonica13, thanks for your praise and kind comments about our service team. Thank you for choosing our dealership and allowing us another opportunity to earn your business to be a part of your Acura journey. We appreciate your feedback and sharing of both your previous and current experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Ronnie Garcia make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 31, 2019

Great Service Department I am very pleased with the service I get at Acura of Concord. It’s is their goal to make sure that you were satisfied with the job they did on your More

by Nicolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Sep 05, 2019 -

Acura of Concord responded

Hi Nicolina, we are very happy to have provided you with such a positive experience! Thank you for sharing of your experience with Yves Vrnoga and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever any questions! We are here to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 31, 2019

Awesome customer service ALWAYS Going in the service department always is an amazing experience. It really doesnt matter who helps you everyone is friendly. My service rep. Amanda i More

by Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Sep 05, 2019 -

Acura of Concord responded

Thank you Martinez for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Amanda Monroe and our team to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 30, 2019

Great service I hate having to write a review in order to complete the survey so this is what you get and I’m six words short More

by LOAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold, Donna Lewis
Sep 05, 2019 -

Acura of Concord responded

Hello LOAKER, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Concord! We appreciate allowing teammates Ronnie Garcia, Erik Arnold and Donna Lewis to earn your business and sincerely thank you for the review. We have informed DealerRater the inconvenience that their minimum number of words to submit a review presents. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

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