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Acura of Concord - Service Center

Concord, CA

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rated
427 Reviews
Call Service Center (925) 391-9411

427 Reviews of Acura of Concord - Service Center

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August 27, 2019

Courteous, on time, complete service I had a great experience. I found everyone to be courteous and helpful. I was able to pick up the car at the agreed time. All service items were ad More

by 5humphreys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
Report | Print
Aug 30, 2019 -

Acura of Concord responded

5humphreys, we're happy to hear you had such a positive experience with our service team! Thank you for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Alex Farmakis to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 23, 2019

Great customer service! Amanda provided us with excellent customer service. I was especially impressed with the service teams through inspection report. I've never been to a More

by Mattpotter79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Aug 30, 2019 -

Acura of Concord responded

Thank you so much Mattpotter79 for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Amanda Munroe in their commitment to ensuring we provide a proper Acura service experience. We are happy that our service team was able to provide photos of the service items, thus avoiding miscommunications and saving time. Should there ever be anything we can do to assist, please don't hesitate to let Amanda or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 22, 2019

Excellent Long time customer for service which is always done right the first time and completed when promised. Service hours are convenient. I do miss the free More

by Satisfied Acura Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
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Aug 30, 2019 -

Acura of Concord responded

Satisfied Acura Owner, for sharing of your recent visit to our dealership and for letting us know of your experience during your time with us. When its time for routine maintenance or repairs, we know there are many choices available and we appreciate allowing teammate Ronnie Garcia and our dealership to earn your business once again. We want to be a part of your Acura journey, so please feel free to let Ronnie or anyone of us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 18, 2019

Excellent Customer service tops that of most European car dealerships. Even though we moved 3 cities down we kept bringing our car here. Yup ..... what's d sa More

by DISNEPALACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Report | Print
Aug 21, 2019 -

Acura of Concord responded

Hello Disnepalace, your wonderful feedback and rating mean a lot to us. We're happy you found our staff to be so supportive during your previous and recent experience here at Acura of Concord. We appreciate your willingness to make the drive three cities away to visit with teammates like Ronnie Garcia to let us continue to be a part of your Acura journey. Your time is valuable, so please feel free to let us know if there is anything we can do to help make your ownership better! Regards, Adam Toy Social Media Coordinator Acura of Concord

August 16, 2019

Friendly and fast service Fast service. Punctual delivery as promised. Very friendly staff. Ronnie is always very friendly and helpful. The wait times are pretty short. The s More

by Dumitru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Report | Print
Aug 21, 2019 -

Acura of Concord responded

Thank you Dunitru for taking a moment to share of your recent experience during your Acura MDX service visit to our dealership. We appreciate your feedback, praise and allowing our team to earn your business. We know bringing one's vehicle in for unexpected repairs is rarely a highlight of anyone's day but having teammates like Ronnie Garcia that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 16, 2019

Easy and friendly Easy and fast to schedule Friendly and reliable service Very pleasant to deal with Ronnie and he always recognizes me and greets personally and ke More

by VLADIMIR.AFANASIEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Report | Print
Aug 21, 2019 -

Acura of Concord responded

Hi Vladimir.afanasiev, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive service experience . We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ronnie Garcia to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 14, 2019

Transmission flush Everything went great. Alex was helpful and kind. I waited while my car was serviced and the waiting area was pleasant. The estimate for time and m More

by NOLA8AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
Report | Print
Aug 16, 2019 -

Acura of Concord responded

Nola8am, thank you so much for your high rating and for sharing of your recent visit to our dealership. We appreciate letting us know of your experience during your time with teammate Alex Farmakis. When your Acura is due for maintenance, we know there are many choices in the market and we appreciate allowing us to earn your business. We want to be a part of your journey, so please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 11, 2019

Poor service I brought my car for a recall on tail lights and the installed chip the paint around the right tail light . Service department and the service advisor More

by Al56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Yves Vrnoga
Report | Print
Aug 14, 2019 -

Acura of Concord responded

Thank you AI56 for sharing of your Acura service experience with our dealership. We appreciate allowing us an opportunity to serve you. Our dealership is committed to be a part of your vehicle ownershhiip experience and we want all our guests to have an outstanding visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience that we may have caused. It is not our intent to ignore any of our guest concerns, as our business relies 100% on servicing our guests. Your feedback is valuable has been shared with our upper management and will be used to review our processes during your visit. However, we were unable to locate any records matching your review name. Could you share more details of your visit so that we can investigate and assist? Please contact teammate Yves Yrnoga or any of our Service Managers, Janel Reavis or Michael Capas at 888-694-1140 so that we may discuss and inspect the paint chip. We regret that your visit was less than acceptable and hopefully we will have an opportunity to provide a resolution. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 10, 2019

Service experience Excellent service experience in a timely manner as promised. Service rep was very knowledgeable. Waiting area was comfy and stocked with snacks and More

by SUPRKOOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
Report | Print
Aug 12, 2019 -

Acura of Concord responded

Suprkool, we are very happy we could provide you with a positive experience! We always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Alex Farmakis to earn your business and sincerely thank you for the positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 08, 2019

Great service . Always happy when i bring car here. Amazing staff amd customer service everytime. Victoria was very nice and professional. Excellent customer servi More

by VICKYNIEDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
Report | Print
Aug 09, 2019 -

Acura of Concord responded

Thank you Vicky for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Victoria Nieders to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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