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Acura of Concord - Service Center

Concord, CA

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427 Reviews
Call Service Center (925) 391-9411

427 Reviews of Acura of Concord - Service Center

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July 02, 2019

Great service Had a couple recalls on my MDX. YVES, in customer service was wonderful. Took care of getting my car in and getting me a rental for the day so I cou More

by HJMCAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Report | Print
July 01, 2019

Awesome experience as always Just basic oil change tire rotation and transmission fluid change and they are always helpful found me some coupons and serviced the car took us to th More

by Mydxinya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
Jul 02, 2019 -

Acura of Concord responded

Hi Mydxinya, we are very happy to have provided you with such a positive experience! Our guests have choices when it comes to maintenance and we appreciate allowing our dealership and Erik Arnold to be a part of your Acura ownership. Your time is valuable and glad we were able to make the most of your time with us. Please feel free to let us know if there are ever any questions. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 29, 2019

Professional courteous quick customer oriented Erik Always provides excellent customer service he is friendly efficient and timely, Personable and professional. Erik treats his customers well. Wh More

by SJCOOKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Hi Mr Cooke, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your Acura service expectations! We know vehicle maintenance is a necessary part of any ownership experience but believe it shouldn't be inconvenient or stressful. We appreciate allowing teammate Erik Arnold to be a part of your Acura MDX journey and to earn your business. When its time to schedule your next service, just be sure to request for Erik or contact him directly so he can make sure he's working during your visit. Until then, should there be any questions or inquiry, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 28, 2019

Needed a new battery Erik helped me out, he is always courteous and respectful, Excellent Customer Service! I truly love this far Concord Acura Dealership! God bless and More

by TIFFANYE.BECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Amanda Munroe
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Thank you Ms. Beck for taking a moment to let us know about your recent service visit to our dealership. We appreciate your feedback, praise and allowing Erik and Amanda to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates who's goal is to provide the best possible experience can make all the difference. We thank you again for choosing us to be a part of your Acura RDX ownership and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 28, 2019

Excellent service I have always received excellent service in Concord service department. They always get me in and out quickly. I would bring them any of my cars to wo More

by Rgloria401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Rgloria401, thanks for your praise and kind comments about our team and for choosing our dealership once again. We appreciate allowing us the opportunity to earn your business with your Acura MDX. Your feedback is important and helps us to know we are on the right track. We are always looking for ways to improve our guest experience and having the right teammates like, Amanda Munroe make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 28, 2019

Awesome Friendly helpful and I feel welcome every time I have my car service in the concord service department, not only on the service department but every o More

by JORGEAMAYA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Thank you Jorge for choosing our dealership and allowing us another opportunity to earn your business. We appreciate your feedback and letting our dealership be a part of your previous seven and current Acura ownership. We are always looking for ways to improve our guest experience and having the right teammates like Yves Vrnoga make all the difference. We look forward to our continuing relationship and please feel free to let us know if there is ever anything with your new TLX we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 28, 2019

B1 service I received excellent service on my RDX. Ron Garcia did a great job explaining the multi point inspection results with me and provided great customer s More

by LaDyRDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Garcia, Ronnie Garcia
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Jul 01, 2019 -

Acura of Concord responded

Thank you LaDyRDX for sharing of your experience with teammate, Ronnie Garcia during your recent service visit. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your vehicle ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 27, 2019

In and out Great service team, I was in and out an about an hour. The free coffee and WiFi is an added bonus. Very clean waiting room. More

by LINOSOL32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis , Yves Vrnoga
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Jul 01, 2019 -

Acura of Concord responded

Thank you LINOSOL32 for taking a moment to let us know about your recent visit with our dealership. Your time is valuable and we appreciate allowing Yves Yrnoga the opportunity to earn your business and be a part of your Acura ownership experience. Please feel free to let us know if there is ever anything we can assist with. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 26, 2019

Repair to Front Bumper Front bumper was hit while having a service done a week ago. Tyler Parker took responsibility and had bumper repaired and repainted. The bumper looks More

by MDX Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker
Report | Print
Jun 26, 2019 -

Acura of Concord responded

Thank you for sharing of your experience with our service department. We appreciate allowing our team to provide the highest level of care for your Acura MDX. Our dealership is committed to be a part of your Acura ownership and we want all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. We appreciate allowing our dealership the opportunity to provide a resolution and your patience while we had the bumper repaired. Your feedback is valuable and has been shared with our management and will be used to imp;rove our processes in the near future. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 26, 2019

Great Service Department Hi! Great experience! Erik with customer service was professional and courteous. The wait time was very fast. I would recommend this Acura Dealership More

by XENAMAX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Report | Print
Jul 01, 2019 -

Acura of Concord responded

Xenamax2, your wonderful feedback and rating mean a lot to us. We know our guests have choices when it comes to maintenance and we appreciate allowing Erik and our dealership to earn your business. Thank you again for your review and recommendation. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

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