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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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June 08, 2019

Best Service Center Easy scheduling process, the people who work here are very professional and have great customer service. Very trustworthy and will always be upfront w More

by cpslo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Jun 14, 2019 -

Acura of Concord responded

Thank you cpslo1 for choosing our dealership and allowing us yet another opportunity to earn your business with your Acura. We appreciate your postive feedback and sharing of both your previous and current experiences with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Erik Arnold make all the difference. Of course we would be sad if you chose another brand, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 07, 2019

Wonderful service Service personnel are friendly , professional and efficient . Another great service experience. I appreciate everything Ronnie does to make sure I hav More

by COLLIER_DEENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Jun 14, 2019 -

Acura of Concord responded

Hello Collier Deena, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Ronnie Garcia and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura factory safe. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for 6+ years! As your Acura MDX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 07, 2019

Service Advisor Kyle Jensen was friendly, professional and kept me informed the entire time my car was in for service and updates. Kyle is as great to do business wit More

by SHIRLEY_SHARP21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
Jun 14, 2019 -

Acura of Concord responded

Hi Shirley Sharp, we are so pleased you enjoyed your visit to Acura of Concord! We appreciate allowing teammate Kyle Jensen and our dealership to continue to be a part of your Acura ownership. When it comes to maintenance, we know our guests have choices and we are happy to been your Acura CL partner for over 6 years. We hope to continue to be of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 06, 2019

Great service Erik was terrific and very helpful. He explained everything, sped up the process and helpful on price. I will continue to bring my car back to him. More

by craig.acosta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Jun 14, 2019 -

Acura of Concord responded

Thank you Mr Acosta for taking a moment to let us know about your first service experience with our dealership and teammate, Erik Arnold. We appreciate allowing us an opportunity to serve and to be a part of your Acura MDX journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is ever anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 06, 2019

Fast and courteous The service was delivered quickly while I waited. I was kept updated on the work being done. Everyone was kind, attentive and courteous during my visi More

by BEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Hello Ben, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. We appreciate allowing teammate Yves Vrnoga to be a part of your Acura ownership journey. We understand the time needed to have maintenance done can be inconvenient but we are happy to hear we were able to exceed your expectations . We look forward to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 05, 2019

Great Service This Was My Car’s 1st Time Service At Acura Concord: Great Service Experience. My Aura needed B-1 Maintenance Service. All Staff was friendly and eff More

by Acura&DubsFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Thank you for sharing of your Acura ownership experience with teammate Yves Vrnoga during your first visit at our dealership. We appreciate allowing us to provide the highest level of care and for us to be a part of your Acura journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 05, 2019

Standard Maintenance Experience was great. Yves was friendly and professional. Service was done quickly. Waiting area is comfortable. Will continue to have my car serviced More

by JENNIEWREN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Jun 14, 2019 -

Acura of Concord responded

Hello Jennie, we always strive to provide a top quality service experience to every guest and are pleased to hear that you enjoyed your visit here at Acura of Concord! We appreciate allowing teammate Yves Vrnoga to earn your business and sincerely thank you for the positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for service, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 05, 2019

Service Excellent Customer Service and Comunication provided by Ronnie Garcia! He's very knowledgeable, patient and straight forward as how I appreciate busin More

by CARLAGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Jun 14, 2019 -

Acura of Concord responded

Thank you Carla T for taking a moment to let us know about your recent experience with teammate Ronnie Garcia and our service department. Keeping your Acura MDX running at its best and providing our guests the best possible experience is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

June 02, 2019

Quality Service Maintenance service was performed on time and they were up front with all the work needed to be done. Since it was a major service, it was good that w More

by Sfukumoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Jun 06, 2019 -

Acura of Concord responded

Hi Mr Fukumoto, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations while servicing your Acura RDX. As your ownership partner, its great to hear of the benefit that value added services like pre-paid maintenance has provided. Your safety and respect for your time is important to us and glad we able to meet work with your schedule. If you're ever in need of more help, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

June 02, 2019

Excellent service. Excellent customer service. Friendly and knowledgeable staff. I love coming here for my service needs, even if it means a little drive from Vacaville. More

by ELSARUIZ1978
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donna, Victoria Nieders
Jun 06, 2019 -

Acura of Concord responded

Hello Elsaruiz1978, thank you; we appreciate your feedback and for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Victoria Nieders to be a part of your Honda CR-V ownership experience. We know having to drive from Vacaville to bring one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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