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Acura of Concord - Service Center
Concord, CA
427 Reviews
Today:Open today 7:00 AM - 6:00 PM
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427 Reviews of Acura of Concord - Service Center
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June 02, 2019
Poor Service Shocking decline from previous excellent service. I waited at least 30 minutes to see a service advisor, even with an appointment. After two days, re Shocking decline from previous excellent service. I waited at least 30 minutes to see a service advisor, even with an appointment. After two days, repair was incomplete because they failed to order a part. It had to make another appointment to take the car back in after the part was ordered (very inconvenient). First service advisor initially acted as if he wasn’t familiar with my car, when I called for status. He used to be very friendly. He was helpful with the car rental, though. Second service advisor the following day was rude and dismissive when I pointed out the incomplete repair. The repair technicians should have noticed it themselves. Worst experience with this service center ever! Cashiers were friendly and efficient, though. More
by ServiceClient
Verified CustomerEmployees Worked With
Ronnie Garcia, Amanda Munroe
June 01, 2019
Repair of old Acura I received excellent attention and service from the moment I walked in the door. Parts needed to be ordered so therefore car had to be left over night I received excellent attention and service from the moment I walked in the door. Parts needed to be ordered so therefore car had to be left over night. I was offered a loaner car and Erik even took out a car seat and reinstalled it in loaner car, not an easy feat. Erik went over what was to be worked on a couple of times and why. Then he reviewed the rendered service when I picked up the car. I feel confident that my car will be serviced correctly at Acura of Concord. More
by PRICILLA
Employees Worked With
Erik Arnold
June 01, 2019
excellent customer service Great explanation of service and hospitable knowledgeable employees , I believe Eric was my service associate and he was great. Would recommend this s Great explanation of service and hospitable knowledgeable employees , I believe Eric was my service associate and he was great. Would recommend this service department to any Acura owner More
by Gabriel2324
Employees Worked With
Erik Arnold
June 01, 2019
Customer service Ronni is my go to guy, friendly efficient and professional service provider. Very easy to talk to and he provide honest information about your car. D Ronni is my go to guy, friendly efficient and professional service provider. Very easy to talk to and he provide honest information about your car. Definitely a valuable asset for your company. More
by Mdx
Employees Worked With
Ronnie Garcia
June 01, 2019
Regular maintenance and recall Brought my 2019 mdx in for maintenance and for recall check. Service from start to finish was seamless. Professional and friendly staff makes the expe Brought my 2019 mdx in for maintenance and for recall check. Service from start to finish was seamless. Professional and friendly staff makes the experience of bringing your car in for service a breeze. More
by CONSTANT.SANCIAUME
Employees Worked With
Amanda Munroe
June 01, 2019
Was a hassle I made it a point to let the reception know I would need a loaner when I came to my appointment. I have 2 little boys that would not have had the pati I made it a point to let the reception know I would need a loaner when I came to my appointment. I have 2 little boys that would not have had the patience to wait. No loaner available and the only option was to go to enterprise. I had to install the car seats into the enterprise shuttle and then again into the rental. Line at enterprise was very long. My car wasn’t done when promised and I had to push to have it delivered by the time I needed it. Very frustrating visit. Not seamless at all. More
by Birdmdx
Employees Worked With
Kyle Jensen
June 01, 2019
Friendly and Professional From the moment I walked in, I was greeted with a warm welcome and was seen right away. Kyle was friendly and professional, and took the time to expla From the moment I walked in, I was greeted with a warm welcome and was seen right away. Kyle was friendly and professional, and took the time to explain the process, the wait time, and the cost. I got my car back in the time he estimated and my service was perfect. More
by NIKNAV
Employees Worked With
Kyle Jensen
June 01, 2019
Professional Service Kyle was very professional and explained everything after the service on my MDX was complete. He also took the time to explain any questions I had. Kyle was very professional and explained everything after the service on my MDX was complete. He also took the time to explain any questions I had. More
by MDX👍🏼
Employees Worked With
Donna Lewis, Kyle Jensen
June 01, 2019
Great service Completed satisfactorily and on time. Kept me abreast of progress. Shuttle by Lyft worked well and was on time going both ways. Overall good experienc Completed satisfactorily and on time. Kept me abreast of progress. Shuttle by Lyft worked well and was on time going both ways. Overall good experience. More
by Mscowler
Employees Worked With
Yves Vrnoga
May 31, 2019
Great customer service I recently visited Acura of Concord for the first time and all of the employees were very helpful and kind. All of my questions were answered and they I recently visited Acura of Concord for the first time and all of the employees were very helpful and kind. All of my questions were answered and they provided me with the best customer service. More
by Ebg101
Employees Worked With
Ronnie Garcia
