Acura of Concord - Service Center

Acura of Concord responded

Thank you Howardsdd1 for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Yves Vrnoga to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. Your feedback is valuable and have been shared with our management for future consideration. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you SYEDLINK277 for sharing of your experience with Yves and Donna while visiting our service department. We appreciate allowing us the continued opportunity to provide the highest level of care for your Acura. Sometimes fitting in vehicle maintenance can be inconvenient and we make sure it is done correctly as to not waste your valuable time. As your ownership partner, we are proud to be a part of your journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hello Ladyrdx, thank you; we appreciate your feedback and for sharing of your experience with Amanda Munroe and our service department. We appreciate allowing us to earn your business and to keep your Acura performing at its best. We are committed to provide the best possible experience and hope we can be of assistance in the future, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Olga for choosing our dealership and allowing us another opportunity to earn your Acura service business. We appreciate your feedback and sharing of both your previous and recent experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Erik Arnold, Victoria, and Donna make all the difference. Thank you again for letting us know how we did and for our team to provide a resolution for the oil leak! Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Mr. Eppinga for sharing of your experience during your 100k service visit to our dealership. We appreciate allowing teammate, Ronnie Garcia and our service team to be a part of your Acura MDX ownership experience for so many years. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are committed to provide the best possible experience while doing so. We look forward to serving your family again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hello Ruth0418, we always strive to provide a top quality service experience to every guest and are pleased to hear that you enjoyed your recent visit with us! We appreciate allowing teammate Ronnie Garcia to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Ms. Blue for sharing of your recent visit with teammate Erik Arnold while at our service department. We appreciate allowing us the opportunity to provide the highest level of care and keeping your Acura MDX up to factory specifications. Your time is valuable, and glad we could accommodate your available schedule. As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hello MDN_94553, thank you for your praise and kind comments about our team. Your feedback means a lot to us. We appreciate allowing Victoria and our dealership to be your partner with your Acura vehicle. We will always strive to provide top quality service, and are pleased to hear that you enjoyed your recent experience here! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you so much Kinipela_36 for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Kyle Jensen in their commitment to ensuring we provide a proper ownership experience. We are happy that our service team was able to confirm the cause and that a corrective remedy is still pending. Until it becomes available, should there ever be any further inquiry, please let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. We appreciate your feedback and sharing of your service experience with Kyle Jensen and our service team. We are always looking for ways to improve our guest experience and your feedback has been shared with the department managers. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord