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427 Reviews of Acura of Concord - Service Center
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May 15, 2019
Poor Time Management Normally my experience at Acura of Concord is great. Terry Pitts had been my service contact in the past. This was my first time having my car servic Normally my experience at Acura of Concord is great. Terry Pitts had been my service contact in the past. This was my first time having my car serviced since his resignation. My appointment was at 11:30 I arrived at 11:16. I wasn’t seen and my keys taken by a service coordinator until almost 12:30. I didn’t leave the service center until 3:30. I wish someone would’ve called me before I left work and told me how back-up they were so that I could make other arrangements. I’m very disappointed with my experience at the service department yesterday. At minimum they could’ve offered me a discount on my service. More
by ANITRA.SIMPSON
Verified CustomerEmployees Worked With
Kyle Jensen
May 14, 2019
Superior customer service Acura Concord always provides exceptional customer service (service department not sales- had 2 previous bad experiences there and went elsewhere to p Acura Concord always provides exceptional customer service (service department not sales- had 2 previous bad experiences there and went elsewhere to purchase cars unfortunately). The service representative went above and beyond on this visit. Somehow they didn’t have my appointment in their system but they got me in immediately and on my way. Representative (Amanda) was friendly, professional and super efficient. It was a pleasure working with her. More
by KODYLOVESNINAA
Employees Worked With
Cashiers all lovely and helpful, Amanda Munroe
May 14, 2019
Great experience Erik in the service dept. is always great to work with. Their dept. is fast and efficient, I've never had trouble there. Highly recommend. Erik in the service dept. is always great to work with. Their dept. is fast and efficient, I've never had trouble there. Highly recommend. More
by JESSE619
Employees Worked With
Erik Arnold
May 14, 2019
Customer service My vehicle had an airbag recall. I called Acura of Concord and they scheduled my vehicle quickly. Once at the dealership, the staff were very professi My vehicle had an airbag recall. I called Acura of Concord and they scheduled my vehicle quickly. Once at the dealership, the staff were very professional and friendly. The technicians completed the service quickly. Overall, I was very pleased with the level of customer service, atmosphere, and high quality of work that was completed. I would highly recommended this dealership to anyone. More
by RL_WISE
Employees Worked With
Amanda Munroe
May 13, 2019
Battery warranty Great prompt and efficient service in replacing battery! Amanda was very friendly and helpful. The only negative about this dealership is lack of adeq Great prompt and efficient service in replacing battery! Amanda was very friendly and helpful. The only negative about this dealership is lack of adequate parking. More
by SYMRCE
Employees Worked With
Amanda Munroe
May 12, 2019
Great Service Great people and great service. Victoria was great, very polite and respectful. Thank you very much. I really appreciate the great service I received Great people and great service. Victoria was great, very polite and respectful. Thank you very much. I really appreciate the great service I received from her. More
by maklilu27
Employees Worked With
Victoria Nieders
May 11, 2019
Service The service department staff is caring and excellent in the execution of getting your car serviced!! I was very pleased with how quickly the paperwork The service department staff is caring and excellent in the execution of getting your car serviced!! I was very pleased with how quickly the paperwork was processed and the wait for my car was minimal. More
by Jmcpeak
Employees Worked With
John Diggs, Ronnie Garcia
May 11, 2019
Quick, simple, child friendly Came in early with my appointment for a recall. People were friendly and quick, no up-saling, no hassles, free snacks & wifi. Was told 45minutes to an Came in early with my appointment for a recall. People were friendly and quick, no up-saling, no hassles, free snacks & wifi. Was told 45minutes to an hour, didn't notice the time pass but hey were that quick. More
by Davisn23
Employees Worked With
Amanda Munroe
May 10, 2019
Great Service Experience Started on time. Finished ahead of the scheduled time. Service rep very friendly. Cashier also very friendly and efficient. Coffee and water was avail Started on time. Finished ahead of the scheduled time. Service rep very friendly. Cashier also very friendly and efficient. Coffee and water was available. Facilities very clean. More
by ETS
Employees Worked With
Victoria Nieders
May 09, 2019
Great service as always. Acura of Concord does an excellent job. The best service department I’ve encountered and makes me want to buy another Acura. service as always. Acura of Concord does an excellent job. The best service department I’ve encountered and makes me want to buy another Acura. More
by TANNERBRINK
Employees Worked With
Erik Arnold, Kyle Jensen
