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427 Reviews of Acura of Concord - Service Center
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April 25, 2019
Get in and out Friendly service with a smile. It was crowded as usual but they strive to get me out ASAP. Just wished they provided courtesy car washes or vacuum Friendly service with a smile. It was crowded as usual but they strive to get me out ASAP. Just wished they provided courtesy car washes or vacuum More
by RALEW21
Verified CustomerEmployees Worked With
Amanda Munroe
April 24, 2019
Professional, trust, courtous The service coordinators and technicians are always professional. They communicate clearly and care about their customers. I have been a customer fo The service coordinators and technicians are always professional. They communicate clearly and care about their customers. I have been a customer for years, (since I purchased my car in 2002), and in thevratenindtance that something was not quite right, they strive to make it right. That is why I say they care and can be trusted. More
by Olga D.
Employees Worked With
Please thank the technicians that worked on my car the last couple of times. Erik knows who I rode with to identify the problem and Ronnie would know the lasttechnician who worked on my car. Thank you!!, Ronnie Garcia, Erik Arnold, Donna Lewis
April 24, 2019
Sales and Service I have been going to Concord Acura for over 20 years, and they always give outstanding service and customer care! Ronnie Garcia is the best! I have been going to Concord Acura for over 20 years, and they always give outstanding service and customer care! Ronnie Garcia is the best! More
by Happy Customer
Employees Worked With
Ronnie Garcia
April 24, 2019
New tires New set of tires with alignment and balancing all for $999. Now that’ Impressive. Acura of Concord staff always make me feel like a part of the family New set of tires with alignment and balancing all for $999. Now that’ Impressive. Acura of Concord staff always make me feel like a part of the family. I am definitely impressed by everyone there, especially Ronnie, Eric, and Donna. Thank you all for making car maintenance as painless as possible. More
by LINCOLN.BOGARD
Employees Worked With
Ronnie Garcia, Erik Arnold, Donna Lewis
April 24, 2019
Excellent service Great and thorough service. Ives was a terrific service advisor. He kept me informed and explained everything. He did his absolute best to save me mo Great and thorough service. Ives was a terrific service advisor. He kept me informed and explained everything. He did his absolute best to save me money where he could. More
by DMOSKOW720.
Employees Worked With
Yves Vrnoga
April 24, 2019
Put me on the road in a potentially unsafe car So I visited this dealership because I had a notification it was time for me to get an oil change. I scheduled an oil change and at this location and So I visited this dealership because I had a notification it was time for me to get an oil change. I scheduled an oil change and at this location and I was notified that I actually needed an oil change, tire rotation, and some type of transmission service. Since the price was creeping up to about $600 I decided to opt out of the tire rotation the service, which brought my total down to just under $500. Once everything else was completed and my car was returned to me but once I got on the road and drove for less than 5 minutes I started to get a lot of alerts on the dashboard that my braking system wasn't working, my power steering system wasn't working, and a lot of different messages . I turned around went back to the dealership where they attempted to remedy the situatio. They have my car for about an hour and a half and then test drove it and returned it to me. The mechanic was asked if everything was fine he said yes everything was cleared and everything checked out. I get back on the road and within 5 minutes the same exact warning systems are activated and again I turned around and went back to the dealershi. So at this point they put me in a loaner car and tell me that they would contact me when they figured out what the problem was. The next day I was notified that the car was fixed and the reason for the warning alerts were going off was because apparently when I had one tire that was repaired from Firestone back in December and that one tire was not the same as the other tires so when they in fact rotated my tires this set off some reaction for the system to alert me that something funky was going on with my tires. My issue with this is that they didn't realize that it was my tire until the following day. Without knowing this information they willingly put me back into my car to send me home in a potentially unsafe vehicle. When I got in my car the second time after the mechanic said he cleared everything and everything was fine I know for a fact he was lyng because in both instances when I drove my car in less than 5 minutes those warning signs came up. The mechanic got in my car, drove my car, most likely experienced the same warning signs, cleared them, and then returned my car to me. I get it that it wasn't in fact a big deal but what if it was, they didn't know what was going on until the next day. I will never go back to this dealership. I would not recommend anyone servicing the car there . When it was all said and done with, for my troubles, they gave me a couple of chocolates. More
by AISHAJB7
Employees Worked With
Yves Vrnoga
April 24, 2019
4/20 Service Amanda was great and was very courteous. On my last visit Erik was very helpful and provided some great tips and updates on my RDX. Amanda was great and was very courteous. On my last visit Erik was very helpful and provided some great tips and updates on my RDX. More
by DAWNIEDEAR1
Employees Worked With
Nazir Bidar, Ronnie Garcia, Erik Arnold, Amanda Munroe
April 23, 2019
Great service From setting the appointment over the phone to speaking with the service rep, you guys never disappoint. I've always had fast and friendly service wh From setting the appointment over the phone to speaking with the service rep, you guys never disappoint. I've always had fast and friendly service when coming to Concord Acura. More
by TMITCHELL7
Employees Worked With
Amanda Munroe
April 23, 2019
Airbag safety recall I received very friendly service. My car was serviced in less than two hours. Stayed in the clean waiting room drinking coffee. I didn't even need a I received very friendly service. My car was serviced in less than two hours. Stayed in the clean waiting room drinking coffee. I didn't even need a ride home More
by John
Employees Worked With
Amanda Munroe
April 23, 2019
Great Customer Service Everyone at Acura is great! They are always friendly, helpful and speedy. The service department even helped me with a navigation issue that I had and Everyone at Acura is great! They are always friendly, helpful and speedy. The service department even helped me with a navigation issue that I had and now it’s working perfectly. More
by BKB1155
Employees Worked With
Victoria Nieders
