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427 Reviews of Acura of Concord - Service Center
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April 23, 2019
Not an expert Service advisor was not an expert about what was wrong with my car and only generalized or tried to dumb down his explanation of the service performed Service advisor was not an expert about what was wrong with my car and only generalized or tried to dumb down his explanation of the service performed. I feel if he could not explain the issue he should have referred me to a technician who could. More
by Pug
Verified CustomerEmployees Worked With
Ronnie Garcia
April 22, 2019
Ronnie is awesome and will always be there for you. He has the great service and very friendly. I would come back just because of him. Erik is great also. Wh is awesome and will always be there for you. He has the great service and very friendly. I would come back just because of him. Erik is great also. When Ronnie is not there he takes good care of me. More
by ELEMYE
Employees Worked With
Ronnie Garcia, Erik Arnold
April 21, 2019
Great customer service Excellent customer service. Very patient and understanding staff. I was kept up to date on what was happening with my vehicle. All my questions were a Excellent customer service. Very patient and understanding staff. I was kept up to date on what was happening with my vehicle. All my questions were answered and I felt the staff was very knowledgeable. I only take my vehicle to Acura because I know my car is being taken care of. More
by MISSTACYJ
Employees Worked With
Victoria Nieders, Amanda Munroe
April 20, 2019
Regular B1 service plus car detailing Kyle was exceptional in understanding my needs in terms of detailing the car. I was willing to pay a fair price but I wanted to make sure I was gettin Kyle was exceptional in understanding my needs in terms of detailing the car. I was willing to pay a fair price but I wanted to make sure I was getting done what was needed. He was so helpful and the car was beautiful when I picked it up! More
by KROBIN2222
Employees Worked With
Kyle was filling in for Eric who normally checks me in.
April 20, 2019
Excellent They always find the problem and they get right too it. They do a wonderful job Couldnt ask for anyone better. There on top of it. Thanks again They always find the problem and they get right too it. They do a wonderful job Couldnt ask for anyone better. There on top of it. Thanks again More
by Sheri Lynn
Employees Worked With
Ronnie Garcia
April 19, 2019
Routine detailing plus recall checks Service advisor also had a 2nd recall item checked even though I had not yet received the recall notice in the mail, saving me a 2nd trip! Service advisor also had a 2nd recall item checked even though I had not yet received the recall notice in the mail, saving me a 2nd trip! More
by Hammo
Employees Worked With
James Zipp
April 19, 2019
Friendly and easy The experience was fast and easy. I could tell that everyone worked as a team helping each other out. Overall very professional. Thank you. The facil The experience was fast and easy. I could tell that everyone worked as a team helping each other out. Overall very professional. Thank you. The facility itself feels a bit dated (compared to my experience at Lexus/Mercedes) and could use a refresh. More
by 4ARTHUR
Employees Worked With
James Zipp, Amanda Munroe
April 19, 2019
Great experience during the service of our 2018 MDX I like to thank Amanda Munroe for all her help during the service of our 2018 Acura MDX. And thanks for arranging Lyft to take us to the bart station. I like to thank Amanda Munroe for all her help during the service of our 2018 Acura MDX. And thanks for arranging Lyft to take us to the bart station. More
by JGMARTINEZ0
Employees Worked With
Amanda Munroe
April 19, 2019
Poor follow through and customer communication. The service team is generally more style than substance. Instead of the personalized welcome and talk about how hard they are trying to meet needs and The service team is generally more style than substance. Instead of the personalized welcome and talk about how hard they are trying to meet needs and please rank us high on the survey (literally what I am told each time), I would prefer that service status, maintenance needs and updates be discussed. Also, schedulers give unrealistic time estimates, which my last service advisor told me! I was spoiled by excellent Honda service for 12 years. Expected better from Acura. Also I asked for a call twice from device manager Tyler. Days later, still nothing. More
by AHL
Employees Worked With
Tyler Parker, Ronnie Garcia, Yves Vrnoga
April 19, 2019
Acura MDX recall The Acura service is outstanding in Concord. I love the customer care. Thanks for accommodating me with a rental car too. Happy as ever with everythin The Acura service is outstanding in Concord. I love the customer care. Thanks for accommodating me with a rental car too. Happy as ever with everything!! Thank you. More
by JERICEESE1
Employees Worked With
Ronnie Garcia, Donna Lewis
