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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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December 16, 2018

Acura of Concord Service Department Overall positive experience with the service department. Yves helped me out and was able to take care of the service requests (thank you). Would recom More

by SLiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Dec 18, 2018 -

Acura of Concord responded

Hello Ms. Liu, we strive for 100% satisfaction, and it is great to see you had such a positive experience during your recent visit with your Acura ILX. We appreciate you taking the time to leave us this positive feedback. We hope to be of service to you again in the future. Best wishes and happy holidays! Adam Toy Social Media Coordinator Acura of Concord

December 16, 2018

Great Service My service was perfect a couple people helped me out but there was a strange thing with the car and would make a clunk sound and they had put on after More

by JMARINELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold, Donna Lewis
Dec 17, 2018 -

Acura of Concord responded

Thank you Jennifer for the honest and kind review. We appreciate allowing teammates, Ronnie Garcia, Erik Arnold and Donna Lewis to be a part of your Acura ownership journey for all these years. We know our guests have choices when it comes to where to bring their Acura, it makes us both happy and proud to know that we have and continue to earn your trust to keep your Acura safe and performing at its best. We hope to be of service to you again in the future. Happy Holidays, Adam Toy Social Media Coordinatoir Acura of Concord

December 16, 2018

Seemless I brought my vehicle in which wasn't running correctly, told them exactly what was wrong, they were able to address the problem, fix it and was able t More

by BAA31284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Dec 18, 2018 -

Acura of Concord responded

Baa31284, thank you for sharing your positive experience and we're happy you found our staff to be so supportive during your experience here at Acura of Concord. Our team strives to deliver an excellent experience, and are glad you found this to be the case while our team provided an answer for the problem. If you ever have further needs or questions, please reach out! Happy Holidays, Adam Toy Social Media Coordinator Acura of Concord

December 15, 2018

Consistent great service! Came in for brake work at short notice. Erik was able to take the cat in even though I didn’t have an appointment. Did the needed work, on time and a More

by ROBGEWECKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
Dec 17, 2018 -

Acura of Concord responded

Hello Mr. Gewecke, we strive for 100% satisfaction, and it is great to see you had such a positive experience with our dealership. Thank you for your kind review; we are happy to pass along your comments to Erik Arnold and the service team here at Acura of Concord. We appreciate you for taking the time to let us know how we did with your Acura TL's brakes. We hope you have a great holiday! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 15, 2018

Excellent Service. We' always receive great service from this Acura dealership. The service representative explained everything that was going to be done to our car and More

by Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
December 15, 2018

Friendly, good service Tried very hard to resolve all issues; completed in a timely manner; kept me informed as to progress and what could and could not be completed... frie More

by LINDALINCK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Dec 17, 2018 -

Acura of Concord responded

Thank you very much Ms. Linck for sharing of your recent service experience with our dealership and teammate Yves Vrnoga. We appreciate your honest feedback and for the opportunity to provide the best possible solutions with your Acura MDX. We want all our guests to have an outstanding ownership journey and should there be anything we can do to assist, please don't hesitate to let us know what we can do to help. Have a great Holiday Season! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 15, 2018

Best A+++ dealer Made an appoitment i showed up almost an hour early and they took me in even before my scheduled appoitment. Tyler Parker was my representative. He wa More

by MADTYPES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Donna Lewis
December 15, 2018

***Excellent Service Experience*** I love acura of concord I bought the 2nd car here and I only come here for all my service. Erik is my service advisor and he goes over and above to gi More

by DONA39925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Dec 17, 2018 -

Acura of Concord responded

Hello Dona, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. We're so glad that teammate Erik Arnold was able to go above and beyond your expectations! We know our guests count on their vehicles and keeping them performing at their best is our top priority. Please feel free to let Erik or any of our teammates know if there are ever any questions about your TLX, we are here to help. Have a wonderful holiday. Regards, Adam Toy Social Media Coordinator Acura of Concord

December 13, 2018

Always fast, easy and high quality The service department is very easy to work with and highly professional. The quality of the workmanship is always first class. The pricing is very c More

by NPIKE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders, Zarif Saeed
Dec 15, 2018 -

Acura of Concord responded

Thank you Mr. Pike for taking a moment to let us know how your recent service visit went. We appreciate allowing teammate, Victoria Nieders and Zarif Saeed to continue to be a part of your Acura MDX ownership journey. Our goal is for 100% satisfaction and your 5 star review really makes us proud to do what we do everyday. Should you have any further inquiry, please don't hesitate to let us know what we can do to help. Have a wonderful holiday season! Adam Toy Social Media Coordinator Acura of Concord

December 13, 2018

Service review I called Ronnie morning of and as always, he calls me back right away and was able to get my car serviced same day. Ronnie rocks! More

by KUNGO33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Dec 17, 2018 -

Acura of Concord responded

Thank you Kungo33 for your positive feedback and for taking a moment to let us know about your recent service visit with teammate, Ronnie Garcia. Your time is valuable and we appreciate allowing us to be a part of your Acura ownership experience. If you're ever in need of more help, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

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