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427 Reviews of Acura of Concord - Service Center
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December 09, 2018
Great service Yves was helpful and made the entire process seamless. Although service was backed up, Yves had great transparent communication regarding timelines as Yves was helpful and made the entire process seamless. Although service was backed up, Yves had great transparent communication regarding timelines as well as services needed for my car. Thank you Yves. More
by DIANAJULATON
Verified CustomerEmployees Worked With
Yves Vrnoga
December 09, 2018
Great service rep Amanda is the best service representative I have ever interacted with. She was very friendly and communicative throughout the process. I hope I get h Amanda is the best service representative I have ever interacted with. She was very friendly and communicative throughout the process. I hope I get her as my service rep every time I come in for service. More
by SAMRODRIGUEZ12
Employees Worked With
Amanda Munroe
December 08, 2018
Always excellent! Concord Acura always makes a sincere effort to provide excellent customer service. I’ve never had a bad experience and going to other dealerships make Concord Acura always makes a sincere effort to provide excellent customer service. I’ve never had a bad experience and going to other dealerships makes their customer service stand out even more. My only compliant would be that they no longer wash your car but that’s not a deal breaker for me. More
by Acura Driver
Employees Worked With
Amanda Munroe
December 08, 2018
Excellent Service Department We have been using the service department since 2004 and have always had excellent service. Erick is a terrific and trusted service advisor, and all o We have been using the service department since 2004 and have always had excellent service. Erick is a terrific and trusted service advisor, and all of the folks in the department are friendly and value you as a customer. More
by Acura2Drive
Employees Worked With
Erik Arnold, Donna Lewis
December 07, 2018
Recall and oil change Terry Pitts always gives great customer service. He always meets my needs as far as time. I’m always limited due my child in school. Terry Pitts always gives great customer service. He always meets my needs as far as time. I’m always limited due my child in school. More
by foxgirl1109
Employees Worked With
Terry Pitts
December 06, 2018
Friendly prompt service Personnel great experience Overall great experience the people were friendly I liked having the internet and the water I saw that coffee and snacks were offered that makes it ve Overall great experience the people were friendly I liked having the internet and the water I saw that coffee and snacks were offered that makes it very pleasant there was a TV available however I was able to check my emails and do some internet work while they are and waiting More
by GO2SUNSETS
Employees Worked With
Victoria Nieders
December 02, 2018
Great service but slight problem This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who This was my first time having to go to this Service department since this is my first Acura. First of all I want to let you know that Yves Vrnoga who wrote up my order was very professional and extremely helpful. My service was to pick up my key number 1. I had no idea that this takes around 90 minutes because of programming. I was so greatful that they drove me somewhere where I could wait and did some errands. even though there was a mix up and I have to return for key I highly recommend this service department. They took care of me. The only drawback is I live in Brentwood and have to return. More
by ROSEBLOSM
Employees Worked With
Yves Vrnoga
November 30, 2018
Great service! Disappointed in extra service pkg i purchased re scratches. Car has scratches on trunk but not covered or explained to me up front at time of purchase Disappointed in extra service pkg i purchased re scratches. Car has scratches on trunk but not covered or explained to me up front at time of purchase that certain scratches aren't included. More
by PATTIPACE
Employees Worked With
Very attentive and personable, Victoria Nieders
November 29, 2018
Fast and Accomodating This service center did a wonderful job in making sure I received the most out of my visit. They accommodated my last minute need for local transporta This service center did a wonderful job in making sure I received the most out of my visit. They accommodated my last minute need for local transportation and even finished earlier than expected. More
by mgm
Employees Worked With
Terry Pitts, James Zipp
November 28, 2018
Friendly fast service I came in for a b1 service and talked to Tyler Parker about a concern I had regarding a stain on the driver seat. He was very friendly and helped me g I came in for a b1 service and talked to Tyler Parker about a concern I had regarding a stain on the driver seat. He was very friendly and helped me get rid of the stain after the car was serviced. I was extremely satisfied with their customer service and would highley recommend Acura of concord. More
by FRANCISCOGARCIA567
Employees Worked With
Tyler Parker, Yves Vrnoga
