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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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November 15, 2018

Quick, Friendly and Helpful! From start to finish, everyone does a great job. They know what they're doing and offer helpful tips about your car. Excellent service all around! More

by JCF2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Zipp
Nov 15, 2018 -

Acura of Concord responded

Thank you JFC for allowing us to earn your business and for sharing of your experience with teammate James Zipp and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 15, 2018

Excellence The staff of the service department was professional in every respect. They made sure I had all the information before and after the service. Thanks. More

by EMc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Monroe, I don't have anyone else's name available...
Nov 15, 2018 -

Acura of Concord responded

Thank you EMc for sharing of your Acura service experience with teammate, Amanda Munroe during your recent visit at our dealership. We appreciate allowing our team to provide the highest level of care and to be a part of your Acura journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2018

Always amazing Love Acura, they are always so friendly and fast! Can’t say enough wonderful things, I would and do highly recommend the Acura experience to everyone More

by KIMBERLYHOHN1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
Nov 15, 2018 -

Acura of Concord responded

Thank you Ms Hohn for sharing of your service experience with teammate Victoria Nieders while visiting our dealership. We appreciate allowing the opportunity to serve and to be a part of your Acura RDX ownership journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2018

Acura of Concord is the BEST!!! This is where I get my 2005 Acura MDX serviced. I've always been treated like royalty there. The service reps are welcoming, kind and courteous. Wh More

by BETTYBOOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pitts
Nov 15, 2018 -

Acura of Concord responded

Thank you BettyBoop for sharing of your experience with teammate, Terry Pitts and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your 2005 Acura MDX SUV. We are proud to be a part of your Acura ownership for all these years, so please feel free to let us know if there are ever any questions about your MDX! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2018

Always great service. Terry is always friendly and accommodating. He keeps me informed on the progress of my service and will make recommendation as needed. All staff me More

by LCLUCAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pitts
Nov 15, 2018 -

Acura of Concord responded

Thank you LCLUCAS for sharing of your experience with Terry Pitts and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your vehicle ownership journey, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2018

Excellent service as always. I have never been disappointed with the quality service that I have received from Acura of Concord. My car has always received top notch service from More

by DANIELMOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 15, 2018 -

Acura of Concord responded

Thank you Daniel for taking a moment to share your experience with teammate Ronnie Garcia and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your vehicle ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2018

Great customer service in every visit I had excellent service; car was ready before time expected. Terry helped with service and provided detail of what is needed and car was done as expe More

by Mercedes_wu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Terry Pitts
Nov 15, 2018 -

Acura of Concord responded

Thank you Ms. Wu for sharing of your Acura service experience with Terry Pitts and Tyler Parker during your recent visit at our dealership. We appreciate allowing us to provide the highest level of care for your RDX SUV and for us to be a part of your Acura ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 14, 2018

Acura service Ronnie Garcia is the best. They have convenient hours and provide a courtesy car. They also provide coffee and snacks. Their mechanics are very good. More

by Satisfied Acura Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 15, 2018 -

Acura of Concord responded

Hello SpikeGinger and thank you for sharing of your experience with teammate, Ronnie Garcia while visiting our dealership. Our service team is committed to be your Acura ownership partner, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 13, 2018

Excellent service service was great and they provided transportation to the mall while waiting for the car to be serviced! Donna was awesome and I was able to get an More

by NTeleven626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna, Erik Arnold
Nov 15, 2018 -

Acura of Concord responded

Thank you for taking a moment to share your experience during your recent service visit to our dealership. We appreciate your feedback and allowing teammates Erik Arnold and Donna Lewis to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience and a shuttle to the mall while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 10, 2018

Good. Oil change and tire rotation was prompt. Acura of Concord could add more class to their service by running the cars through their car was like Concord More

by NUKSPCTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
Nov 13, 2018 -

Acura of Concord responded

Hello Mr. Ang, thank you for taking the time to leave a service review for us at Acura of Concord. ! We appreciate allowing James Zipp and Victoria Nieders to assist and for your feedback! During the colder ambient Winter months, it is natural for tire pressures to be a few pounds lower in the morning, the condition under which they should be checked as driving even a few miles will naturally raise the tire pressures due to friction caused by rolling resistance and tire flex. Here is a 3rd party articles that discusses why tire pressures should be raise a few pounds in the Winter. https://www.tirerack.com/tires/tiretech/techpage.jsp?techid=73 https://www.tirerack.com/tires/tiretech/techpage.jsp?techid=168 If you're ever in need of more help, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

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