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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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November 10, 2018

Acura of Concord made it easy! Providing me a quick Lyft back to pick up my car after servicing made the process so much easier! They provided clear documents and quotes for near fu More

by TAMART6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pitts
Nov 15, 2018 -

Acura of Concord responded

Thank you for sharing of your experience with teammate Terry Pitts while your Acura was in for service at our dealership. We are focused on learning and improving our guest experience like providing ride share is just one way we are committed to becoming your Acura ownership partner. Your feedback is valuable, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 09, 2018

Service for my RDX Went to take my RDX for service A1 and I let them know that my breaks were squicky, Victoria who was the one helping me immediately said it should be More

by GONZALEZ_HAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braulio Gonzalez , Victoria Nieders
Nov 09, 2018 -

Acura of Concord responded

Hi Gonzalez, we are very happy to have provided you with such a positive service experience with your Acura RDX! Thank you for taking the time to leave a review for teammates Victoria Nieders, Braulio Gonzales and our dealership. We're happy we could meet your expectations! If you have any further questions about your Acura, please don't hesitate to reach out! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 09, 2018

A1 service and Sales were excellent I had a great experience getting my MDX serviced at Acura of Conocrd. The wait time was minimal, the staff was courteous and professional, and everyon More

by SYEDLINK27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anatoly Neshcheret, Antolin Rodriguez, Terry Pitts, Zarif Saeed, Erik Arnold
Nov 09, 2018 -

Acura of Concord responded

Hello Richard R, we strive for 100% satisfaction, and it is great to see you had such a positive experience during your service visit with your Acura MDX. We're happy you found teammates Erik Arnold, Anatoly Neshcheret, Antolin Rodriguez, Terry Pitts, Zarif Saeed and our staff to be so supportive. We appreciate your praise and kind comments about our team. If you're ever in need of more assistance, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 08, 2018

Service Associate: Erik Arnold I have been going to Concord Acura for over eight (8) years, for regular servicing, and Erik Arnold has always treated me with the utmost curtesy and More

by FNMAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ERIK ARNOLD
Nov 08, 2018 -

Acura of Concord responded

Thank you FNMak for choosing our dealership and allowing us yet another opportunity to earn your business with your Acura. We appreciate your feedback and sharing of both your previous 8+ years and current experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Erik Arnold make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 08, 2018

Great service and staff Ronnie Garcia is always my Go To member of your team. Sincere, experienced and totally committed to providing the high level of service I have come to More

by pjbernardy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 08, 2018 -

Acura of Concord responded

Thank you Mr Barnardy for sharing of your experience with Ronnie Garcia and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura SLX. We are proud to be a part of both your Acura vehicle ownership, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 08, 2018

Just perfect! The team there was very helpful and responsive. Erik went out of his way to ensure he responded quickly, addressed any concerns and answered question More

by jasimps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
Nov 08, 2018 -

Acura of Concord responded

Thank you Jasimps for allowing our dealership to earn your business and for sharing of your experience with teammate Erik Arnold during your visit. We are committed to your safety and keeping your Acura running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 07, 2018

Great customer service Everyone are very helpful and responsive from the service adivisors Ronnie Garcia and Tyler Parker to the cashiers! Definitely I will be back to serv More

by YAHAIRA.WILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Ronnie Garcia
Nov 07, 2018 -

Acura of Concord responded

Thank you Ms Wilson for sharing of your experience with our service department. We appreciate allowing us to earn your business and to keep your Acura RDX performing at its best. Tyler Parker, Ronnie Garcia and the entire team are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 06, 2018

Wonderful experience Great, friendly, knowledgeable , I really enjoy the service Ronnie provided to me yesterday. I will definitely recommend this dealership to other peo More

by CHANPOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 07, 2018 -

Acura of Concord responded

Thank you Chanpok for your praise and kind comments about our team. Thank you for taking the time to leave a positive review for Ronnie Garcia.. We're happy we could meet your expectations and glad to hear we delivered such a great service experience. If there's anything further we can do for you, we a re happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 06, 2018

Happy Customer Convenient location, great customer service, fast and easy, and there service reputation is excellent. Thorough in reviewing concerns with vehicle and More

by JGuillen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 06, 2018 -

Acura of Concord responded

Hi Jamie Guillen, we are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a review for Ronnie Garcia and our dealership. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 05, 2018

Trust My experience with Acura of Concord since 1995 has been excellent as far as service expertise, friendly representatives and long lasting relationships More

by WLOTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Garcia, Keith Walsh
Nov 07, 2018 -

Acura of Concord responded

Thank you Wloth for sharing of your experience during your recent service visit to our dealership . We appreciate your feedback and allowing teammates Ronnie Garcia and Keith Walsh to be a part of your Acura ownership and family's experience. We know bringing one's vehicle in for maintenance or repairs is seldom the highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference, especially since 1995! We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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