Acura of Concord - Service Center

Amazing People & Service I always receive amazing service from the wonderful people at Concord Acura. Eric Arnold has been my service adviser for 8 years and takes the BEST c I always receive amazing service from the wonderful people at Concord Acura. Eric Arnold has been my service adviser for 8 years and takes the BEST care of me and my car!! More

B16 and recalibration Erik provided excellent customer service. He made me feel welcomed and ensured I was clear on the service I was getting. His attitude is the best. Erik provided excellent customer service. He made me feel welcomed and ensured I was clear on the service I was getting. His attitude is the best. More

customer Service consultant, Ronnie Garcia, was super helpful and informative. He was super easy to communicate with and was super friendly. Definitely recomme Service consultant, Ronnie Garcia, was super helpful and informative. He was super easy to communicate with and was super friendly. Definitely recommend him; 5 stars for sure. One thing I don’t like the rule is I already spend over $1000 when i asked for car wash and he said there is a charge for $27 dollars. I know it wasn’t his fault. He just followed the company rules. Just letting you know the RDX i owned bought from this dealership too. More

Awesome!! Acura customer service is excellent. What I like is they provide shuttle ride using Lyft. But I recommend uber instead of lyft for shuttle ride becaus Acura customer service is excellent. What I like is they provide shuttle ride using Lyft. But I recommend uber instead of lyft for shuttle ride because in my past experiences their cars are much cleaner and almost new. More

Great customer service Always helpful whenever I go for my vehicle service. Short wait time and friendly atmosphere. I have been taking my vehicle to this dealership since I Always helpful whenever I go for my vehicle service. Short wait time and friendly atmosphere. I have been taking my vehicle to this dealership since I purchased it and always a pleasant experience More

My MDX needed a new transmission MY 2016 MDX was in need of a new transmission. It was covererd on the manufacturers warranty. The way this was all handled was a wonderful experience MY 2016 MDX was in need of a new transmission. It was covererd on the manufacturers warranty. The way this was all handled was a wonderful experience, other than the fact that I need a new transmission. The Staff was friendly and kept me apprised of delays. They were able to give me a loaner, which was fantastic since it took about two weeks for my car to be repaired. I loved the service from start to finish and my Car is back to being OUTSTANDING! THANK YOU for the wonderful care. More

Great service department Ronnie Garcia is the best. Ronnie is hardworking, honest and follows through on your visit. Also, he has good follow skills and listens s to the cust Ronnie Garcia is the best. Ronnie is hardworking, honest and follows through on your visit. Also, he has good follow skills and listens s to the customer. More

I brought my MDX in to have the battery checked I brought my MDX in to have my battery checked after my battery failed over the weekend. I had to wait about 1 1/2 hours for inspection to be complete I brought my MDX in to have my battery checked after my battery failed over the weekend. I had to wait about 1 1/2 hours for inspection to be completed. I was taken by Lyft to Willows. My questions were all answered and I was satisfied with the explanation as to what caused the failure. The questions that the service person couldn't answer were answered by the technician that came out front to my car and talked to me and also showed my how to remove the shield over the top of the battery. More

Service and warranty The service department was very friendly and very efficient. We had paid for the sealer on the paint job and we had something land on the hood from a The service department was very friendly and very efficient. We had paid for the sealer on the paint job and we had something land on the hood from a bird. It left some marks in the paint they tried to buff it out and they couldn't. So they immediately sent it to a body shop and had it all repainted looks brand new just like the day we bought it. Only had to wait two days to get the car back. Thank you Tyler. More

Maintenance service I brought my 2016 Acura MDX In for service on October 29 and I was charged $444.74 for maintenance. I then went over to sales the same day and Least I brought my 2016 Acura MDX In for service on October 29 and I was charged $444.74 for maintenance. I then went over to sales the same day and Least a 2019 Acura MDX I feel I should not have to pay for the maintenance on the 2016 Acura MDX. Please get back to me as soon as possible. I feel I deserve a credit on my American Express card. I believe this is my fourth Acura I have leased from Acura of concord. I am a loyal client !!! Sincerely, Stacee Davidson More