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Acura of Concord - Service Center

Concord, CA

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427 Reviews

427 Reviews of Acura of Concord - Service Center

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October 28, 2018

Awesome Ronnie is Awesome and always does is best to help me out! When time is tight he does his absolute best to make it work on time. More

by JOHNORTEGA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Oct 31, 2018 -

Acura of Concord responded

Thank you Mr. Ortega for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Ronnie Garica to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 28, 2018

Service visit Acura of Concord alway feels like family. I love the concern they show me as a customer. Especially Mr Eric. My only complaint is their prices. ..its More

by MSVLJ719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Erik always gives 5 star service!!, Terry Pitts, Victoria Nieders
Oct 31, 2018 -

Acura of Concord responded

Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura. We appreciate your feedback and sharing of both your previous and current experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Erik Arnold, Terry Pitts, and Victoria Nieders make all the difference. Your feedback is important to us and has been shared with our management. Please feel free to let us know if there is ever anything else we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 28, 2018

Oil change/ brake fluid It was easy to make an appointment. My advisor, Erik, made the process smooth. When my car was done, they sent a ride to come pick me up. Erik expl More

by AMANDAEM25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Arnold and Donna
Oct 31, 2018 -

Acura of Concord responded

Thank you Amanda for sharing of your experience with teammates Erik Arnold, Donna Lewis and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your vehicle ownership experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 25, 2018

Service at Acura of Concord The service was very timely, courteous and efficient. I had purchased the prepaid service, and would probably do so again. Victoria was the most helpf More

by MARK@MARKCORNELIUSLAW.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
Oct 27, 2018 -

Acura of Concord responded

Thank you Mr Cornelius for sharing of your experience with our service team and teammate, Victoria Nieders. We know bringing in one's vehicle for maintenance is rarely the highlight of anyone's day but our dealership wants to make it as pleasant as possible. Thank you again for allowing us to earn your business and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 25, 2018

Great service it is easy and convenient to come in for service. The lobby is comfortable and the staff is friendly. I like Torun to Starbucks while I wait. More

by NOEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
Oct 31, 2018 -

Acura of Concord responded

Thank you Noel for taking a moment to share your recent experience with teammate Victoria Nieders and our service department. Keeping your Acura running at its best and providing our guests the best possible experience is always our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 25, 2018

Amazing clientele assistance! I was at this dealership last weekend and as always! I was greeted by the amazing personal acura of concord have! It was a last minute service that More

by SARAVIASANCHEZ123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malia Manglicmot, Terry Pitts, Lynette Ramirez
Oct 31, 2018 -

Acura of Concord responded

Thank you Sara for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Terry Pitts, Malia Manglicmot, and Lynette Ramirez to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are committed in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 24, 2018

Poifect! Better than I could have asked. I have had my car serviced at a few different Acura‘s and Acura of Concord, hands down, offers the best service. More

by ALLIE_74@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor who sits on right back when you walk in. Cashier is always pleasant as well.
Oct 25, 2018 -

Acura of Concord responded

Thank you Allie for taking a moment to share your service experience with our dealership. We appreciate your favorable review and look forward to hearing from you soon. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 22, 2018

Excellent customer service This is my second time using the service center, so far I am very pleased with their great customer service, especially my recent visit, the person as More

by MFNICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria. Don’t know the last name
Oct 23, 2018 -

Acura of Concord responded

Thank you for taking the time to share your experience during your recent service visit to our dealership. We appreciate your feedback and allowing teammate Victoria Nieders to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 21, 2018

Knowledgeable, skill, courtesy., friendly Mark Dowling was great as usual. Tyler Parker identified the problem immediately, Tyler friendly and went out of his way to make the experience easy. More

by DAVESIMONINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Parker
Oct 23, 2018 -

Acura of Concord responded

Thank you Mr Simonini for sharing of your experience with teammates Mark Dowling, Tyler Parkerand our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura RDX SUV. We are proud to be a part of your Acura ownership, so please feel free to let us know if there are ever any questions! Regards. Adam Toy Social Media Coordinator Acura of Concord

October 21, 2018

Service was fabulous! Ronnie Garcia and the entire group at Concord are there to serve the customer and do it with a smile on their faces. They are knowledgeable and always More

by SUE17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Oct 23, 2018 -

Acura of Concord responded

Thank you Sue for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Ronnie Garcia to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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